Menu
For Business Write a review File a complaint
Country Inns and Suites by Carlson Customer Service Phone, Email, Contacts

Country Inns and Suites by Carlson
Reviews and Complaints

www.countryinns.com/nashvilletn_ieast

Learn how the rating is calculated

1.0 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Country Inns and Suites by Carlson Complaints 5

ComplaintsBoard
D
12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Country Inns and Suites by Carlson Hotel service

I made reseveration at this hotel around June 20, 2023 and they charges my credit card. I have no complaint, except there no restaurant or breaskfast. Had to buy a sandwich for $9.02 and the bread was soggy and the ham did not taste right, so I ate a soogy cheese sandwich. When I checked out the next morning, I cancelled my August 30, 2023 reservation and was told I would get a refund for August 30, 2023.

I did not understand why they charge you before you stay but was told if I cancelled before 48 hours I would receive a refund. They charged me on June 20, 2023 for August 1 $113.86 and for August 30 $110.04. I do not want a refund for August 1, 2023 because I slept there and used the shuttle but I do want a refund for August 30, 2023 for $110.04 as I cancelled the reservation for August 30, 2023 on my way out and was told I would get a refund.

I was given a corporate number to call about this and the person I talked to said, "it would have to be solved by the hotel in Phoenix"

Addrdess 4702 E. University Drive, Phoenix, AZ 85034, [protected].

Girl submitted request to the hotel and told me to wait 48 hours to call and see what the statics was. call [protected]

Thanks for listening. Dorothy Clark from Texas to visit her daughter in

Show Low Arizona

Desired outcome: Want my refund for August 30, 2023 and for them to change thier website about breakfast and not charge you until you stay there or forget to cancel within 48 hours

Read full review of Country Inns and Suites by Carlson
Hide full review
ComplaintsBoard
C
3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Country Inns and Suites by Carlson Customer service

I called to the Raddison to reserve a nig ht at the Country Inn in Wilmington. Upon callinh I spoke with the front desk, the first person that answered (Zyria) the phone was not knowledgeable of the prices. With that being said she quoted me a price of $279.00 a night beginning on 06/17/2023, then the phone was handed to another co-worker that had no idea of what i was calling about. I then again had to state why and what I was calling for. I then spoke to Jasmine who informed me that 06/17/2023 was for $135.00 a night, with taxes it would be $152.00 and that the first representative told me was incorrect. Jasmine stated it was not $279.00 she had no idea where she got that from. As I began the process to pay for the room, she then asked me for the date. I again told her 06/17/2023 through 06/18/2023 and then Jasime, who would not provide her last name, said the price is $279.00. After a long discussion with Jasmine about I initially told her I needed a one-night stay for 06/17/2023 and they she said the first co-worker provided a wrong price. I discussed with Jasmine they need to honor the price of $135.00. Jasmine then said she needed to contact a manager. I assumed she was connecting me to a manager, instead she returned back to the line and said the manager is not honoring the price of $135.00. I asked to speak to the manager, she said the manager was not there and I need to call back during office hours Monday through Friday. Today is Friday 06/16/2023 around 2;30PM. i stated to Jasmine I was calling during the office hours. The front desk workers refused to let me speak to a manger. I asked for the corporate number, instead they provide me the reservation number. After several call back to the hotel to speak with a manager I was then transferred to her voicemail. The employees were VERY rude not professional at all.

Desired outcome: What do you think is beneficial after dealing with drama

Read full review of Country Inns and Suites by Carlson
Hide full review
ComplaintsBoard
Y
Verified customer This complaint was posted by a verified customer. Learn more

Country Inns and Suites by Carlson is a rip off

is a rip off. The room was clean and comfy, but the breakfast was not that great. The staff was friendly, but they could have been more helpful with directions. Overall, it was an okay stay, but not worth the extra cash.

Read full review of Country Inns and Suites by Carlson
Hide full review

Is Country Inns and Suites by Carlson Legit?

Country Inns and Suites by Carlson earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Country Inns and Suites by Carlson to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Country Inns and Suites by Carlson is known for their high standards and safety. If you're thinking about dealing with Country Inns and Suites by Carlson, it's wise to check how they handle complaints.

We found clear and detailed contact information for Country Inns and Suites by Carlson. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Country Inns and Suites by Carlson's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Countryinns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Country Inns and Suites by Carlson have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Country Inns and Suites by Carlson and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the countryinns.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Country Inns and Suites by Carlson protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Country Inns and Suites by Carlson I stayed at the Nashville BNA Country Inn and Suites from January 3rd to January 5th, 2022

I stayed at the Nashville BNA Country Inn and Suites from January 3rd to January 5th, 2022. The hotel room was in bad shape when I checked in and I complained about it. I am a *** Gold Member and the lady at the front desk gave me a free upgrade, but the hotel manager is claiming they upgraded my room because of my complaint, which is not true. I checked out on January 5th and was charged $162.89, but later found out I was charged again on January 8th for $254.13, which is not fair. I have filed several complaints to customer care, but the hotel is not responding and not refunding my money. This is terrible service and I am very disappointed.

Read full review of Country Inns and Suites by Carlson
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Country Inns and Suites by Carlson I called the hotel at 10:30 am on 12/11 to book a room for 2 nights for $200 using QuadPay

I called the hotel at 10:30 am on 12/11 to book a room for 2 nights for $200 using QuadPay. I spoke with a man who told me to select the option to pay at the hotel and choose QuadPay for $150. He said the hotel would process the card on file for $150 and I could pay the remaining $50 with my debit card. I was worried about any issues during check-in since I was traveling from Memphis to Nashville. I booked the room and selected the pay at the hotel option. When I checked in at 4:40 pm, I found out that the information I was given was wrong and I couldn't check in. I had to call *** to resolve the issue and was on the phone for over an hour. I was told to put in a dispute. I went back to the hotel front desk around 6 and asked if my reservation was cancelled. The agent said it wasn't and my rate was still the same. I paid the $200 with my debit card. Later, I saw that my bank account was charged $244. The agent said my reservation was cancelled and I was charged the hotel rate. She said the earlier agent was new, but I shouldn't have paid more. The hotel was the worst.

Read full review of Country Inns and Suites by Carlson
Hide full review

Country Inns and Suites by Carlson Reviews 0

Looks like Country Inns and Suites by Carlson has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Country Inns and Suites by Carlson, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Country Inns and Suites by Carlson

Screenshot Country Inns and Suites by Carlson
Country Inns and Suites by Carlson is a well-known hotel chain that offers comfortable and affordable accommodation options to travelers around the world. With a focus on providing a warm and welcoming atmosphere, this hotel brand has become a popular choice for both business and leisure travelers.

One of the key features of Country Inns and Suites by Carlson is their commitment to providing personalized service to each and every guest. From the moment you arrive, you'll be greeted by friendly staff members who are dedicated to making your stay as enjoyable as possible. Whether you need help with your luggage, recommendations for local attractions, or assistance with any other aspect of your stay, the staff at Country Inns and Suites by Carlson are always happy to help.

In addition to exceptional service, Country Inns and Suites by Carlson also offers a range of amenities designed to make your stay as comfortable as possible. From complimentary breakfast to free Wi-Fi, you'll find everything you need to feel right at home during your stay. Many of the hotels also feature fitness centers, swimming pools, and other recreational facilities, making it easy to stay active and entertained during your trip.

Another great feature of Country Inns and Suites by Carlson is their commitment to sustainability. The hotel chain has implemented a number of eco-friendly practices, such as energy-efficient lighting and water conservation measures, to reduce their environmental impact. This makes Country Inns and Suites by Carlson a great choice for travelers who are looking to minimize their carbon footprint.

Overall, Country Inns and Suites by Carlson is a great choice for anyone looking for comfortable, affordable, and welcoming accommodation options. With a focus on personalized service, exceptional amenities, and sustainable practices, this hotel chain is sure to exceed your expectations.

Overview of Country Inns and Suites by Carlson complaint handling

Country Inns and Suites by Carlson reviews first appeared on Complaints Board on Jun 9, 2023. The latest review Hotel service was posted on Aug 15, 2023. Country Inns and Suites by Carlson has an average consumer rating of 1 stars from 5 reviews. Country Inns and Suites by Carlson has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
8 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Country Inns and Suites by Carlson Contacts

  2. Country Inns and Suites by Carlson phone numbers
    +1 (615) 277-1099
    +1 (615) 277-1099
    Click up if you have successfully reached Country Inns and Suites by Carlson by calling +1 (615) 277-1099 phone number 0 0 users reported that they have successfully reached Country Inns and Suites by Carlson by calling +1 (615) 277-1099 phone number Click down if you have unsuccessfully reached Country Inns and Suites by Carlson by calling +1 (615) 277-1099 phone number 0 0 users reported that they have UNsuccessfully reached Country Inns and Suites by Carlson by calling +1 (615) 277-1099 phone number
    +1 (205) 345-9999
    +1 (205) 345-9999
    Click up if you have successfully reached Country Inns and Suites by Carlson by calling +1 (205) 345-9999 phone number 0 0 users reported that they have successfully reached Country Inns and Suites by Carlson by calling +1 (205) 345-9999 phone number Click down if you have unsuccessfully reached Country Inns and Suites by Carlson by calling +1 (205) 345-9999 phone number 0 0 users reported that they have UNsuccessfully reached Country Inns and Suites by Carlson by calling +1 (205) 345-9999 phone number
    General Manager
    +1 (402) 476-5115
    +1 (402) 476-5115
    Click up if you have successfully reached Country Inns and Suites by Carlson by calling +1 (402) 476-5115 phone number 0 0 users reported that they have successfully reached Country Inns and Suites by Carlson by calling +1 (402) 476-5115 phone number Click down if you have unsuccessfully reached Country Inns and Suites by Carlson by calling +1 (402) 476-5115 phone number 0 0 users reported that they have UNsuccessfully reached Country Inns and Suites by Carlson by calling +1 (402) 476-5115 phone number
    Director Of Sales
    More phone numbers
  3. Country Inns and Suites by Carlson address
    3423 Percy Priest Drive, Nashville, Tennessee, 37214-3909, United States
  4. Country Inns and Suites by Carlson social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.