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Motel 6

Posted: Oct 12, 2017 by    

bad service front desk

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Hello, I typically do not bring my complaints this far but I feel this is warranted. My husband and I stayed at your Rochester, NY location over this past weekend. The motel was clean and relatively quiet however I was taken aback by a situation I had with the front desk. We followed procedure to "stay green" by hanging our towels so it wasn't necessary to change them out. Yesterday morning, approximately 7:30 am I awoke to shower. I realize there is only one towel, one washcloth and one hand towel. I walk down to the front desk and there were two young ladies there. I approach them with a "good morning" and was greeted with..."yeah?". Weird but ok. I then explain that there are two people in the room and housekeeping must have overlooked that fact and only gave us one towel set. The one young lady responded to my shock, "well we don't have any more". I was a little shocked by the terse tone of her voice. Then she said " there won't be any this morning." Then turned and walked away. Wow! I know that things happen, machines break, someone takes off unexpectedly, etc. But when I stood there shocked, she responded "what? There are no more". No apologies, no explanation...just walked away. I run a serious newsletter for RIT families living remotely to help them find good lodging. I have been doing it for 4 years. Unfortunately my experience is going to force me to warn people about your Motel. I am sorry. Thank you for your time, Ellie Flanagan
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Motel 6 Logo Motel 6
Customer Care Service
4001 International Parkway
Carrollton
Texas
United States - 75007
+1 800 466 8356
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