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1 London, England, Greater London, United Kingdom Review updated:
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While I have had an account with for quite some time, to receive payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, I attempted to withdraw my money to my verified bank account, as i've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When I first opened this account, I sent my id, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents two more times. My only assumption for them asking for this sensitive information over and over, is that they are losing it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website. Rnit's been 8 days, and ive still not been contacted and still cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, has completely ignored me as I attempt to resolve this crisis. Rnrni had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.

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  • Wo
      1st of Jun, 2008
    +1 Votes

    I would support your view, although I did not get as far as you. I tried to join, that took ages and then tried to upload money by credit card.
    Here I ran into trouble, after filling all forms for "verification" I was told my account was frozen and closed.
    I tried to contact them, it is a stupid procedure which sends the customer from one link to another and in the end the choices do not apply. One either starts again or, as they I guess they hope, gives up in frustration.
    My bank told me the report was false and my credit card was indeed still active, they had not touched it.
    I reported this back to money bookers and opened another account with a different credit card.
    The reply was to "kindly inform me I had violated their terms by opening a second account" whereas in fact, they had shut down the first.
    They also "Informed me" they had closed the second and would continue to do so even if any account had funds, presumably meaning they would keep my money.
    There was no mention in their reply to my question asking how I went about funding by credit card.
    When i tried to do this I was told by the system that [I live and work in China] that option was not available and I needed to make a bank deposit into their bank by Euro or US dollar, interestingly not British pounds.
    Clearly, being in China this is not easy.
    I have now written asking them to close my account, I expect this will result in further hassle.
    I agree, they are completely incompetent and their replies verge on patronisation and rudeness.
    Also, the grammar and register of the replies is that of a school drop out, maybe neither here nor there but I would expect a company that is handling international finance and posing as a bank taking my money to hire people who at least have some education.
    They may be fine for sending a few bucks or what ever to Aunt Joe in Stratford if you live in Bedfordshire, but as far as international business is concerned, AVOID them.

  • Am
      2nd of Oct, 2009
    0 Votes

    I completely agree with this person's opinion. Moneybookers definitely is a scam! Beware of them.

  • Wi
      23rd of Nov, 2009
    0 Votes

    They should not call it they should call it;
    I just got hammered by them in their latest 'hook' scheme; they get your credit card info, put a 'hold' for funds on your bank account then tell you your payment is 'rejected' when you press the 'pay' button - they also tell you you entered the wrong CVC code but they don't tell you that they payment has placed a hold on your bank funds and does not pay for your ebay item at all! Customer service (haha) is provided by Bulgarians. DO NOT USE under any circumstances. ( google and look at the shady ties )

  • Ho
      16th of Dec, 2009
    0 Votes

    I am having the same problem but for 10 times your amount. They closed my acct. for no reason, I sent them all docs needed once again and no response for 2 weeks now and my acct. is locked, do you see a pattern here. I am contacting the FSA which regulates them. This company needs to be shut down and put all those crooks in jail! Just google moneybookers there are thousands of people having the same problems. This is there MO they use our money to make money the longer they can use our money without repaying it the more they make. My question is how in the world can this be happening it is ILLEGAL? Who in the hell is overseeing these criminals?

  • Ic
      6th of Apr, 2011
    0 Votes

    I got the impression that Moneybrokers was the way to deposit money with a betting company "CANBET" that I later decided not to use only to find that my bank details had been forgotten by moneybrokers and are now insisting that I confirm my identity and are going to charge me for the privilage. In the meantime they are keeping my money in their account. Moneybrokers are a nasty bunch of blackmailing thieves in my opinion.

  • Fr
      6th of Apr, 2011
    -1 Votes

    Default Re: Avoid Moneybrokers

    Do you reffer to Moneyobookers, and intentoinally call them moneybrokers? Title of the article you provided says Moneybookers, and some comments reffer to moneybrokers as well, which, it seems, doesn't exist!

    However, my experience with Moneybookers is quite different! I've been using them for about four years now, I deposited a hundreds of times, withdrawn maybe a dozen or two times, and never ever had a slightest problem! Deposit is instant; for withdrawal, they say it can take up to 72 hours to receive money, but from what I can recall, that was always maximum next day, therefore fast.

    As for the issue with Canbet, if that charge is included in their T&C, then why should it be unfair?! Of course you need to read T&C, and if you're not satisfied, you don't have to use them, as simple as that! I, for one, have been completely satisfied with their service, and all the charges they have taken off my deposits and withdrawals were in accordance with T&C!

    Identification process was fast and easy, and that's also something you shouldn't complain - it's quite natural for this type of company to want to verify its customers first!

  • Gl
      11th of Aug, 2011
    +1 Votes

    We are going through the same grief with them. The run around with the documents which we sent 3 times. The verification process which required we do 3 things. Send credit card, postal address and bank account details. Then once we had confirmed that they had everything, they slam us with a condition that they will retain $50, 000 dollars in reserve until before our event. When we asked how they arrived at this amount we get evasive, vague unprofessional un-business-like and somewhat childlike communication. Our clients are livid. Thanks goodness we got to know about their scam before the amounts were too large

  • Se
      1st of Dec, 2011
    +1 Votes

    Agree with you, Moneybookers is SCAM ### CRAP. BEWARE DON'T use Moneybookers NEVER EVER ! And tell this to all your friends and friends of friends.

  • Sk
      13th of Aug, 2012
    0 Votes

    Thats true..why they need all this sensitive information when they are not bank. User himself can't change anything even if its their personal information. They said you signed up agreement. Means whatever you give them stays with them for at least 5 years. you can't remove your credit card, you can't remove your social security number, id information, address...nothing can be removed from their records..what are they FBI?? To hell with money bookers DON"T use them ever if you care about your privacy. Someone should hack into their servers and later everyone should sue for invasion of privacy to shut them down.

  • Fr
      31st of May, 2013
    0 Votes

    hi i am gutted cant use my credit card now have to register that bull worked fine 2 time now bookers change everything cant credit my kalonline game and no otherway to pay what can one do i just want pay and play not give out info that they should not have it so rong

  • Fe
      8th of Jun, 2013
    0 Votes

    I was going to purchase from a new merchant online. since I had never used them before, I really didn't want to give them my debit card details, and thats when I noticed they accepted payments by money bookers. Usually I use Paypal, quite often actually, and have never had a problem with them. Previously I had opened a moneybookers account, but never used it. Sorry I did use it once. But at any rate, this was my second transaction.
    After my order the merchant notified me that my order could not be completely filled and so offered to reverse the charge, being an honest guy and probably assuming I'd remain a customer due to his act of good faith.
    The money from the reversal did not go back to my debit card, it went to money bookers. The promptly locked up my account, demanded more documents than I had already provided, and when I provided them just said things were being investigated and I should receive my money in "due course". Huh? 2nd transaction on the account, provided them with passport, and bank statement even though I'd already verified accounts with the codes from the statements. They told me if I didnt give them the documents I would never see my money again, and then when I did I still have not received the money.
    Banks are not even allowed to do this .how can a company get away with it? You need to be breaking some law or some terms of use to at least even have a problem, but even then once it is sorted out you're still the owner of your money. These guys just take it and aren't in the least bit sorry. Yes they should be in jail. It is a 100 percent scam.

    Isn't it ironic though, that I used them because I thought I could trust them more than the merchant, and the merchant was reasonable and honest, but they had to step in and make sure I was ripped off.

    And and for any of these guys who say they've been using them for years and not had a problem...don't buy it. They're probably shills. If you read the terms and conditions you agree to let them keep your money as long as they have a "reasonable" excuse to do so, and guess who defines "reasonable?"

    Sorry I just don't buy that they have customers who have been operating with them for X amount of years and not had problems. Not for one minute. This scam is international and its huge. Consider that only probably 10% of the people who are getting scammed actually are reporting it to the regulators, , police and banks. There's a lot out there who do not speak up.

    Everyone who reads this, PLEASE tell your friends, family and anyone else to avoid MONEYBOOKERS/SKRILL or you will be sorry!

  • Al
      17th of Sep, 2013
    0 Votes

    Tons of charges to these people for same amount over and over $26.96 in my bank account. Bank says this is obvious fraud and they closed the card associated with the bank account and have initiated an investigation. I will be getting all the money back. Additionally, because these charges are international and I spotted them within 72 hrs they will not be paid out as the charges are still in "pending" staus. They should have picked someone with more assets !!!

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