Mobinil Egypt / Deactivating the line without warning
Let me introduce my self first my name is Amr shama I'm on of mobinil customer since a long time now, I would like to inform you with the un acceptable & improper attitude from mobinil customer service toward me. Without tension I forget totally to pay my bill for August and without warning they deactivated the line for me, then I called C.S. to open the line and I will pay my bill on last Tuesday, and they activate it for me actually and after a while some girl from C.S. department call me and apologized for deactivating the line without informing me and that if there's any problem and if I'm still upset or not and I told her no problem and that I'm so busy to pay the bill, and I will promise to pay it on 5th of September but she said ' that's ok sir I'm not calling u for that I just want to make sure that your not up set from us" then yesterday they deactivated line once again and once a gain I called the c.s. to know what's wrong but some one " not professional' at all answered me in a rude way and told me that they will not reactivate it again and that's final.
Just let me ask you if Mobinil will not keep there words how I suppose to trust this network again. Any way sorry for the inconvenience and I guarantee that I will not bother you again cause I'm for sure will go for Etisalat.
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