In Canada they will not sell Miele through dealers anymore. There new system is to go through their 'Service' line [protected]). When you finally talk to someone they give you a run around about the correct part and when they finally send it... it is the wrong one. They don't want to supply you with any billing information and now I see why.
It is a sad thing that such a great company is going down the tubes. I'm sure if we could ever get the right part, we would be happy with it. It is just the service in Canada is really horrible.