TotalVac/Miele VacuumDid not advise that there was no return of Vacuums

W
This review was posted by
a verified customer
Verified customer

Advertised on main Page that they had a 30 Day return Policy. Clicking on to the Return Policy
did not say a word about NO RETURNS ON VACUUMS. When I called TotalVac to tell them I
wanted to return the Vacuum they still did not say a word about not being able to return this
Vacuum. They said that I would have to pay the shipping back and that they would be
charging a 15% restocking Fee. They told me to fill out the return request that was provided
on line. I did all of this within their time frame and still nothing was said about - No Returns
on Vacuums. Now they say they won't take it back because it is used. How in the world
would I know that the Vacuum, which is a Miele, was not good if I did not try it out.
This is a very BAD company to deal with and I would advise everyone to stay clear of them.
All they need to do is Say in their return Policy that there is NO RETURNS ON VACUUMS.
I would have NEVER ordered one in the first place if it had said this.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.