Mercedes Benz South Africa / Bad quality and bad support

Centurion, South Africa
Contact information:

Bought ML 250 in November 2015.

Since then was at dealerships 9 times because of breakages. It was towed in by flatbed 2 times in last 4 months

Last time me and my wife was left 89 km away from our holiday venue and I had to arrange transport myself at 6pm that day - no support from Mercedes Benz SA ito the Premium 100 agreement.

Mercedes Benz SA refuse to pay the costs related to transport and collecting the car from the dealership, 155 km away, while the Premium 100 states that costs will be paid.

Please read the Premium 100 contract and make sure you have additional support as Mercedes Benz does not provide support as per the agreement.

May 10, 2017

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