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Melaleuca / can't cancel

1 3910 S. YellowstoneIdaho Falls, ID, United States Review updated:
Contact information:

One day after signing up, I learned on the internet what a scam this was. following their instructions I sent a certified letter, FAX and email to cancel. After reading many of the online complaints I tried to cover all bases. On November 22, 2008 I wrote:

"Please cancel my agreement made via internet on Friday November 21, 2008. Please cancel all and any agreements including but not limited to the three that were on the webpage. Cancel any orders, cancel any kits even though I did not make any orders or order anything, please cancel anything and everything that would have to do with me being a buyer, consumer, distributor, member or any other terminology used by your company. To clarify further, I cancel any type of agreement I could have with your company and do not authorize any charges to my credit card. Reason: Research of your company was negative."

Everything seemed OK and surprise - only in March, 2009 a charge showed up (were they hoping I wouldn't notice?) I disputed it with the credit card company and it was reversed. Now in April the same thing. the credit card company got them on a three way call and after reading the content of my letter they said I failed to cancel on their website! The credit card company ate the cost as Melaleuca refused. I agreed with the credit card rep to go online and cancel according to the instructions we were given on the conference call. Guess what? there is no cancel instructions.

finally I was able to cancel at http://myaccount.itapp.net/mymelaleuca/cancel
Real easy to find huh? Even though we were told we could just go to the melaleuca site and easily find the cancelation instructions.

What a scam!

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Comments

  • Jg
      6th of May, 2009
    +2 Votes

    That's really odd.

    I sold melaleuca for a number of years and never had a problem like this. I love their products. The only reason I quit was that a number of the products that were our best sellers could no longer be sold in canada because of FDA regulations. Since we could no longer have the products shipped to us, we cancelled our account, with great regret. When we travel in the US I look for an authorized rep so we can order a couple of the products to take home with us that we can't get here anymore.

    I didn't sign up on the internet though. We signed up through a local rep.

    It's a shame if such a previously good company went downhill like that.

  • Ga
      24th of Jul, 2009
    +2 Votes

    There is nothing, not a thing, wrong with Melaleuca!!! They are still one of the fastest growing small businesses with a AAA rating, & they are regulated by the FDA. They're 25 years old now. What the person above is complaining about are two entirely separate issues. First you have Melaleuca.com. That's who you sign up with as a member/distributor &/or preferred customer. There are two separate agreements as well, that YOU SIGN saying that you have READ & AGREE to the Terms. If you're not going to agree, then don't sign.

    Then you have the business tools which is MyMelaleuca. That is an entirely separate part of the organization. That is where you can order their services, & business tools. It's all laid out very real & simple, IF you read the
    agreements. It also says you have 60 days to return any product(s) for exchange or refund including any empty containers, & the same goes for any of the health products, only you get 90 days for them. So to say the company was committing unauthorized charges is a fraudulent complaint, when you didn't read what you had signed & agreed to.

    As far as "jsflorida's" research, there aren't many complaints against Melaleuca. If you do a Google search for instance, they deliberately look like complaints on the links you're reading, but when you click on them you find out they're not. It was just to grab your attention. As for making the statement "real easy, huh?" YEA it is real easy if you had READ everything that was given to you when you signed & agreed. All the information is right there in your face. You can also go to Melaleuca.com & sign in, click on the business tools, & it's all listed for you. You can also call the main # 800-282-3000, & the Customer Service Reps. can provide any of the information you need or are not clear on. They honestly have the best customer service of any company I've ever had to contact in my 50+ years on the planet! And it's so easy to cancel. Write a letter to Melaleuca stating why you want to cancel, & send it to them at their main address in Idaho. That's all!

    As for MyMelaleuca, call customer service, they'll give you the number to call & can transfer you. If you click on the business tools it gives you the numbers to call for each service. MyMelaleuca is 888-395-6392. When it picks up a voice will prompt you what to pick. If you pick cancel, he tells you the website to go to, he spells it out for you, & tells you there is no www in front of the web address.

    So JGraceyStinson, you go right ahead & keep getting those lovely products, because I love them too, & they're getting better with new scientific research everyday. They're continually expanding they're product lines. It's not only a great company that produces fabulous products, they know how to take care of people along with their children & their pets, & also the environment!

    Sometimes the Internet really makes me sick, because anyone can just jump on here & think because they have the whole world at their feet, they can falsely trash & bash anyone or anything, when they don't have the facts, only their opinions. Which are just like A%#@Holes. Everyone has one & they all stink. Try doing some real research, like Fortune 500, Blue Chip Award, Dunn & Bradstreet. That'll give you the real answers you seek. And for Christ's sake, READ BEFORE YOU SIGN!!! That includes all Internet Websites' Terms of Service, End User License Agreements, Proper Conduct, Policies, etc. Frankly I'm glad the person who made the complaint quit. They don't need to have a business of their own of any kind. They wouldn't know how to conduct or manage it, especially since it's obvious they didn't follow the first simple & proper procedure. That being READ before putting pen to paper.

  • Ma
      13th of Aug, 2009
    +1 Votes

    Well said gamegirl, I couldnt agree more!

  • Js
      13th of Aug, 2009
    0 Votes

    "Sometimes the Internet really makes me sick, ... when they don't have the facts, only their opinions. Which are just like A%#@Holes. Everyone has one & they all stink. And for Christ's sake, READ BEFORE YOU SIGN!!! That includes all Internet Websites' Terms of Service, End User License Agreements, Proper Conduct, Policies, etc."

    WOW You're Great ! You're my hero! You read all those software EULA's (and apparently understand them all.) You must have many years experience as a lawyer. AND you're an expert on opinions which you apparently don't use - OR perhaps don't realize??? who the "A%#@Holes ... for Christ's sake" are. Have you loked in the mirror?

    opions are things such as the words below "lovely products" (oooh and you LOVE them too) "Great company" "fabulous products" "They know how to care for people"

    keep getting those lovely products, because I love them too, & they're getting better with new scientific research everyday. They're continually expanding they're product lines. It's not only a great company that produces fabulous products, they know how to take care of people along with their children & their pets, & also the environment!

    None of these are FACTS, it's the same kind of BS that the people on the phone told us along with the "Easy to cancel for any reason"

    Just an update. Even AFTER I did the cancelation in a three way call with the credit card company, two months later they began billing again. the credit card company now agrees with me and put a block on my account to stop them from charging me ever again and did a chargeback to Melaleuca rather than just forgiving the charges as before.

    As far as using the internet, I'm spending my time doing this to help others avoid the same problems. Actually that's the purpose of sites like this.

  • Ar
      2nd of Dec, 2009
    0 Votes

    I agree there is NOTHING WRONG WITH MELALEUCA!!! We're sorry but you must just been the one that slipped through the cracks.. !! :( sorry for that.. it is a super wonderful company whether you are a Preferred Customer.. or a Marketing Executive like myself.. believe me I have been through the gamet of selling... internet companies.. wanna be work from home ideas... for the past 12 years.. and MELALEUCA is DEFINITELY THE ONE..THAT IS THE BEST!!! .. Like any other jobs.. you only get out what you put in.. so .. we're sorry about the problem... there are complete instructions.. on how to cancel before the 25th of the month.. and a complete address and fax number... and you can do both.. fax then mail the hard copy... things happen.. the world isn't perfect.. but Melaleuca has a wonderful upstanding.. award winning reputation.. the products are great and speak for themselves... Again .. we're sorry about the bad experience.. but things do happen.. Have a great holiday... Aloha & A Hui Ho!!

  • Ne
      11th of Jan, 2010
    0 Votes

    I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

  • Mo
      18th of Aug, 2010
    -1 Votes

    Melaleuca is NOT a scam. I have been with Melaleuca for 2.5 years and I have made over $26, 000. From home, part-time. With 2 young kids by my side. We are also customers and enjoy the products. They work better than other products I have used, save us money, save us time and have helped out health.

    to cancel your account you simply write a letter with your name, address, phone number and reason for cancellation and fax it to them. It's a very simple process. But you have to make sure you have the right fax number and that it was successfully put through. Your fax machine will print out a paper after the fax giving you the confirmation number. You can even track your fax on the Melaleuca website to make sure it was received, or call them to make sure it was a received 1-800-282-3000.

    If you ever needed help cancelling just contact the person who enrolled you (who set up your membership) and they should also help you with this.

  • Ca
      18th of Feb, 2011
    0 Votes

    https://www.melaleuca.com/MyAccount/YourOptions.aspx?culture=en-US
    Look for the little banner [DOWNLOAD CANCELLATION FORM]
    Every page try to take away of this banner, don't pay attention, keep looking for the banner until you reach the PDF FORM

  • Ca
      18th of Feb, 2011
    0 Votes

    https://www.melaleuca.com/MyAccount/YourOptions.aspx?culture=en-US
    Enter your account name and your password
    Look for the little banner [DOWNLOAD CANCELLATION FORM]
    Every page try to take you away of this banner, don't pay attention, keep looking for the banner until you reach the PDF FORM, there are like 4 pages, go to the bottomof each page and click on the banner. Remeber you lookfor a PDF Form.

  • Ri
      28th of Mar, 2011
    0 Votes

    damn it im scared...just signed up, and now im not so sure!!! i hope its worth my while. oh my. hope its worth it. omg

  • Tr
      29th of Mar, 2011
    0 Votes

    Ive had Amway and Mona Vie people both tell me that they come to this (and other) sites pretending to be Melaleuca customers just so they can make the company look bad. The post things like it being hard to cancel and about how the company charged them X dollars without permission etc.

    In reality over a half million people a month have no problems whatsoever shopping and doing business with Melaleuca so the only real buyer beware here is from MLMers that are mad at Melaleuca for building a better business model.

  • Tr
      29th of Mar, 2011
    -1 Votes

    and by the way

    I have canceled my account twice over the years with melaleuca and have never had any trouble with that at all so I know from personal experience what I am talking about.

  • To
      14th of May, 2011
    0 Votes

    I had the same bad experience with Melaleuca. When you try to cancel via fax following their instructions, it is very difficult to get your fax to go through. I'm sure this is by design. Plus, getting to their cancellation form online reminded me of Maxwell Smart having to go through all of those doors in the beginning of Get Smart. Sorry folks, I'm not dumb enough to drink the purple coolaide with the rest of you Melaleuca groupies. By they way, my cholesterol level has remained good despite dropping Melaleuca's fish oil pills and buying generic ones in the supermarket.

  • Tr
      22nd of Jun, 2011
    -2 Votes

    So you decided to cancel, went online and DLed the form, faxed it in and they cancelled you. Thank you for proving that anyone can cancel whenever they wish.

    As far as your accusation about their fax, they have a system that captures faxes that costs several thousands of dollars. The odds are much more likely that you had an inferior fax machine on your end as they process thousands of faxes a month with no problems. Ive faxed in dozens of documents and never had any issues at all.

    Getting the form is simple, they simply remind you of what your benefits are so you understand what you are really doing. Since people tend to not grasp the incredible benefits that come with a Melaleuca Membership, the company does point some of them out including how much money you have saved so far with them when you DL the form. That is just smart business.

    Good luck with those generic fish oil pills. You get exactly what you pay for when you deal with Omega 3s. Melaleuca uses coldwater salmon primarily which are much more expensive because they are much higher quality. You don't have to take the best, you can take whatever you want to.

  • Ma
      15th of Aug, 2011
    +2 Votes

    Melaleuca will not let you cancel and keeps charging my account!!! They instructed me to go online and cancel but said their website was down? They are a bunch of idiots!! I will never do business with them again.

  • Tr
      16th of Aug, 2011
    0 Votes

    Ive been on and off the website all day today and it has not been down at all. It's much more likely that you simply had a connection issue on your end.

    Secondly, to say they keep charging your account is a lie of omission. You entered into an agreement to switch over to them for at least 35 points worth of products each month. You failed to tell everyone here that. You didnt live up to your word to them yet I dont see them here posting a complaint about you. In fact they had the integrity to honor the very agreement that you did not and they sent you a back up order just as you requested of them when you signed up.

    To then come on here and spin it like they charged your account without you knowing is as I said, a lie of omission. Melaleuca is the victim here of your slanderous post. You are not the victim in any way.

  • Tr
      16th of Aug, 2011
    -1 Votes

    I know its the internet and all but people take it too far. Almost every single so called complaint about Melaleuca in this entire community is from a person who broke their word or didnt keep their contractual obligation and because Melaleuca didn't roll over lose money and eat it the person suddenly shows up here and posts a so called complaint about how terrible it is.

    I suggest that anyone reading actually call Melaleuca and ask them directly about canceling. They will explain that is has basically been the same thing for almost 26 years now. You enter into a contract to buy from them. When you want to exit the contract you simply download the form fill it out and fax it in. Thats it, your done at that point.

    What happens is people get all mad because they didnt buy from Melaleuca like they said they would so then the get charged for a back up order so they try to cancel over the phone out of anger. When Melaleuca kindly redirects them to the web site they instead come here saying erroneously that they wont let them cancel.

    The other thing that is very common on this board especially is MLM people from Amway, Herbalife, monavie and others who are jealous of Melaleucas simple CDM business model come on here pretending to be customers of Melaleuca when they really aren't customers and never have been. They make all these ridiculous claims of bogus charges and how hard it is to cancel hoping that naive people will fall for their lies.

  • Am
      19th of Mar, 2013
    0 Votes

    I signed up for Melaleuca in 2011. I had to cancel during Christmas for two months and it was very easy to do so. I am the biggest skeptic of all and I kept waiting for a hidden charge to show up, and it never happened. I was able to return to them after Christmas and have had no issues whatsoever. They are really great products. They offer you to pay retail for them if you don't want to open an account, order every month, and get the preffered price.

  • Pe
      30th of Sep, 2013
    0 Votes

    Listen i dont want to be mean or anything but i seriously agree that Melaleuca is a bunch of bull****... its been 3 months since ive been getting texts and email saying this and that.. Like how am i suppose to get my reward points if i couldnt even quit my account... EVERY single month they tell me to order stuff and so im here filled with loads of stuff i dont need... seriously Im trying to get in contact with them but they always say theyre gonna call back or something and they never do!!! THEYRE JUST SCAM.. ireland doesnt need Melaleuca

  • Bi
      5th of Sep, 2018
    0 Votes

    @perkygurlhere Why didn't you call your enroller, thats where your texts and email were coming from, as far as the LOADS of stuff you don't need WHY DID YOU ORDER THEM, better yet, if you ordered them, WHY DIDN"T YOU USE THEM!!!
    Ireland doesn't need perkygurlhere (if that really is you) who can't even spell your own country with a capital letter

  • Wh
      21st of Oct, 2015
    0 Votes

    We moved out of the US and cancelled via written letter (they say they never received). We called them again, a month or so later, asking them to stop all shipments and sever the relationship. The billings continued, I have now emailed them a copy of a signed letter stating that we no longer wanted to be billed for products they continue to send to our previous address. I will follow up on this board and with legal authorities if they do not process the cancellation. If you don't hear from me, then Melaleuca have fulfilled their promise to cancel.
    thanks -- rr

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