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Mediacom / Wrongful Claim

1 Mobile, AL, United States Review updated:

I cancelled my cable with Medicom in January 22, 2009 and continued to receive bills, even up to last week, and had to keep calling to get it corrected. I was told that I didn't return my modem, which was returned last year at my local office, when I cancelled my internet service. Now they have sent a bill to collection that I don't even owe. When I called today, I was told that I had a credit balance. They have already sent a bill to collection and they owe me money. Hope this will be taken off my credit. I have been a customer since 1998 and this is how they treat their customers that wish to cancel. I am very displeased with Mediacom

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  9th of Nov, 2009
0 Votes

I've had a similar problem with mediacom. After being with them for a year we cancelled our service because we were moving. I went in to schedule a time to have it disconnected, and to pay the last part of my bill. At that time I was told that my balance was zero, and that I did not owe them any money unless I didn't turn in my equipment. A few weeks later I turned in the equipment, and again was told that I did not owe them any money. After 3 months I received a bill from Mediacom for $50 that I did not owe them, in the same pile of mail I found a notice from a collections agency that said I was to remit the payment to mediacom along with $10 for collection fees. I talked with 5 different associates over the phone and there was never a supervisor to speak to, each time I was told that a supervisor would call me back. I never received any calls back from them. They have the absolute worst customer service, I am now paying $60 to mediacom that I do not owe them because they ###ed up.

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