On 11-11-08 My husband and I went to Mattress Warehouse for a complete bedset for a guest room. We ordered a full size bed with a headboard and was promised it would be delivered the coming Saturday. My husband paid for half with his debit card and I paid the other half with a check for $292. The delivery man arrived on Saturday with a twin bed and no headboard. We of course refused the delivery and immediately contacted Carl, the salesman, at the store. He promised to make the appropriate delivery with the headboard, the following Saturday. We stayed home again and the delivery people arrive with a full mattress and no headboard. We needed the complete set so we again refused the delivery, called Carl, and told him that they had again failed to make good the agreement and we just wanted a refund. With much angst he finally agreed to the refund but stated that it had to come from customer service. He stated that the debit transaction would take about 7-10 days but my check refund would take up to two to three weeks. After a month, several phone calls and a visit to the store by my husband, the debit return showed up on my husband's account. I have talked to Carl three times, a person named Deeja in customer service, who stated that she did not have anything from the salesman for a $292 refund, and here it is close to three months later with no refund from Mattress Warehouse. You cannot get a real person to answer in customer service and they don't return calls.
I went on consumeraffairs.com and saw that Mattress Warehouse has 52 pages of complaints lodged since 2000! They have several current (within the last 12 months) including mine! Many are similar to mine, no merchandise, no refunds. I have reported them to the BBB and the the Maryland Attorney General.