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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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3:12 pm EDT
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Match.com don't service african american demographics

Match.com does not offer adequate service for African American matching. Don't waste your money. I called to cancel my 6 month subscription because apparently the site does not service the African American community. I tried the site for 2 months but there were few hits meeting my requirements for an African American match. I called and asked to refund the remaining 4 months because they obviously could not met my need. Instead of crediting my account the remaining 4 months, they insisted that they could not do refunds. Poor customer service. If you can't provide the service, you should be willing to refund the 'unused' portion of the fee. That's all I'm saying.

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6:36 pm EDT
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Match.com charging credit card without permission

I signed up for one month of Match.com dating service and paid the higher rate of $39.99 for one month. I even checked the box do no resubscribe. I emailed them a couple of days before my ending date of 3/14/11 and told them I did not want to sign on again. I got a email dtd. 3/17/11 telling me they were sorry that I was leaving, but still they charged my account. I did not use my CC but my debit card, which caused by account to be overdrawn. I received the $39.99 back but not the overdraft fee of $35.00. I tried to negoiate and ask for 1 month free datomg service, they declined. If there is ever a class action suit please include me!

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matchnomore
San Francisco, US
Mar 31, 2011 1:13 am EDT

I paid for a 6 month subscription with match.com, had a decent experience, but was waiting for my subscription to run out and to then try another site. Conveniently (for its bottom line if not public reputation) match.com did not send me a reminder or notice that my subscription had expired. Instead they just charged my credit card for $108 for another 6 month subscription. I was unhappy that they had automatically charged me, but stunned that when I called they wouldn't reverse the charge, or even reduce the amount to what it would cost for the month and a half that I had access to the account (access I wasn't interested in having). The customer service rep just kept saying "sorry, it's in our policies, " then his supervisor said the same things just much more argumentatively. She escalated the conflict, then passed me off to someone else who gave me a credit for about half the amount. I won't recommend match.com to anyone as their automatic charge and no refund "policy" seems underhanded and unfriendly to me.

Match.com should change its policy and practice with regard to aggressive revenue generation, and should process refunds without chewing out their customers and turning us into ambassadors for any other dating site but theirs.

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K
1:45 pm EDT

Match.com total fraud and scam

Just my opinion, based on recent experiences, but I joined Match.com about 2.5 months ago (the first time I ever paid for an internet dating service) and I feel very strongly that Match.com is generating its own user profiles to give the appearance that there are many others using their site. You wouldn't believe the number of profiles that match with me that suddenly disappear overnight and then new ones miraculously appear the next day and then vanish again. I e-mailed about 40 different users, simply asking if they'd respond to confirm they're actual people, and 100% of those resulted in either bogus, generic replies, instructing me to reply to them outside of Match.com at another dating website (which I'd have to pay for, naturally) or they'd provide a bizarre e-mail address, probably trying to phish so they can spam me to death.

Not only that, but Match.com's whole site is very poorly designed when you really start trying to use it, and it takes forever to do the simplest things.

IMO, it's nothing but a scam...

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5:24 pm EST
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Match.com sets you up for failure

Having been a Match.com customer for awhile I can honestly comment that I have met many men to date, but they have set me up for failure. They have technical issues. I can't say they are doing this on purpose and I have reported it several times but it has not be addressed. It's frustrating when you start dating someone on the site and after dating them for many months they want to know why you are always "signed in". I can understand why they might be upset and although I can honestly say that I did stop looking at other profiles after we started dating, but the site keeps signing me in none the less! I lost my last boyfriend off the site to this, but I think my present boyfriend, from the site believes me. Still they're going to "blow it" for me if they don't stop signing me in. Putting the auto-sign in on "off", and hiding my profile didn't work. I get the feeling that they don't want me to succeed. The technical issue to watch for in that if you should open "any" of their email to your address, you will get logged in and remain signed in so check that.

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12:52 am EST
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Match.com fake profiles and scams

I recently joinned match.com was contacted be a women I liked started communicating with her then she asked me for money to help her injerd daughter in nigeria she ended up hacking my pay pal my checking and my face book I called match.com they said they would investigate they took the profile down twice since then I found the women with two differnt profiles from two diffent states along with several other profiles with the same pictures and all differnt places I even found a known pornstar by the name wifey with a profile match.com is a crooked business and should be investigated and shut down by the law enforcement people I have a good mind to file a complaint with my local district atttorney this is the person

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William Mouat
, US
Apr 10, 2016 8:34 pm EDT
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Match.com is a bogus dating service. They never provide contact information or send emails to the people that you intend them for. In addition, they have a fake battery of "Russian women" who write to try to entice men to come back or write back after subscriptions are canceled. Recently I received two identical emails from different "women in Russia" so this is quite obviously a scam.

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Reviewer72507
,
Jan 09, 2016 10:59 pm EST

Match.com is a piece of garbage. I am an attractive man with an awesome sense of humor/personality, I sent over 1, 200 messages and couldn't get 1 date, the site posts fake model profiles that send you winks but when you reply not a single one responds. AVOID MATCH. COM LIKE THE PLAGUE. I paid for 6 months up front but deleted my account after 7 weeks.

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What's wrong with you?
Coldtown, US
Jan 10, 2016 9:12 pm EST

you sent 1200 messages and couldn't get a date? You must be a real winner...

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Ross Benson
, US
Aug 25, 2015 11:33 pm EDT

Recently had a lovely female from Ghana became friend, and what do you know she want to move here and needs $$, She was friends for only a couple of days and sent me all sorts of risky pictures, even wanted me to send her a phone so we could talk, or a laptop. She even sent me a copy of her Passport.
What's the best way to say see ya later alligator...

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Carful in Florida
Miramar, US
Jan 25, 2015 12:22 pm EST

Please watch out for a man whol claims his name is Mantero Luiz. Originally from Germany he claims to live in West Palm Beach, Florida. Other attributed include being 51, widowed, owner of Manteroluiz yacht company (had a website and everything). He didn't manage to get any of the money he claimed he needed whol on a business trip in Dubai, but stole my dignity. This is not a dating sites fault! The site is being used by thieves! I hope this warning pops up if anyone else googles his name! Stay away! He doesn't exist!

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Gail Bulluss
, US
Aug 01, 2017 3:30 pm EDT

He recently contacted me but said he was from Switzerland that he owned and built yacht engines. Money was not brought up. But he did ask me if I owned my own home.

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Beaware123
, US
Oct 15, 2017 11:55 am EDT

Now he is Luiz Mantero from CT, but grew up in Switzerland. He says he repairs yacht engines. He was on ourtime but was kicked off because he tried to describe his phone number in him profile. He wanted my ourtime login information so he could cancel my membership. i.e. identify theift.

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rman3
plantsville, US
Jul 25, 2011 3:17 am EDT

I too have been attempted to be scammed by someone who posted fake profiles on match. Women profiles. Usually widowed, self employed, and currently out of the country on business. They will divert you to yahoo messenger and then develop a relationship. After a few days an emergency will develop where they are in need of money unexpectedly. One even sent me a very official looking flight Itinerary from Klm airlines. They only gave up trying to get money from me when I told them to send a supposed check they were going to forward me directly to my bank! they got spooked.
Wouldn't you know a couple of days later I hit another womans profile ran by the same scammers. Once again directed to yahoo messenger. once they recognized my username there all contact stopped. If you are on match be very careful!
I also believe there are tons of fake profiles there put up by match themselves. Over 110 emails sent out by me . got 2 real responses. One person with enough class to write back with a sincere decline. One who I did meet but swear was just a member who gets paid by match to meet members to bolster their success rates. This person admitted she was contacted by match for advertising. She kept acting interested but would never meet again, always an excuse, never a "I just don't wish to persue a relationship" but just the opposite. Even after being asked out right if she wished to meet anymore.. When I go to cancel they are going to say that I had a match and I broke it off.

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forest boone
Louisville, US
Apr 24, 2011 2:28 pm EDT
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All those in defending Match.com are wrong. There is no defense for their actions.. Theft by deception is theft by deception. This site exploits vulnerable people due to greed and it's wrong.
Period. I wasted about two years of my life (literally hundreds and hundreds of hours responding to fake profiles) and hundreds of dollars as well on this site. They are robbing people of their discretionary time-their precious quality free time off work that can never be gotten back. All the site did for me in 2 years is help me become a better writer.

I'm so glad to hear they will have their day in court. Sign me up. Send the higher-ups to prison where they belong. And this has nothing to do with being bitter about love. Nobody likes to be manipulated or stolen from. It's that simple.

Now you have heard the truth, and if you delete this, then, you too, are an accomplice and will have to live your life knowing you have contributed to, yet more corporate greed and corruption. Strong choice of words or what truth feels like when you hear it? The later I think.

These are people's lives and heart-felt emotions we are taking about as being at stake. Love lives and the basic human desire for companionship that have now been compromised-the suit has nothing to do with money. The suit is about right and wrong.

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intringingsheri
Los Angeles, US
Apr 02, 2011 11:31 pm EDT
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I was targeted by a "man" who had a grudge against my ex-husband for courting his then girlfriend in 1989. He pursued me extensively and I admit said all of the right things. We went out on several dates after many phone conversations. It was all a set up to "get back" at my ex. We started to get intimate but something inside me called a halt to it. I later found out he left out of his bio he prefers men. To say I feel violated is an understatement. I have removed myself from Match.

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milwskiboy
Milwaukee, US
Mar 08, 2011 4:53 am EST

Match.com, just like any other business with an IT/IS department has the ability to block IP addresses. They can view the IP address of everyone who subscribes and creates a profile. This isn't to be sneaky, but it can be used for the good of the website. I work in the IT department (not at Match) as a systems architect and this is basic 101 type stuff. Match has the ability to block the abusers from ever gaining access to their website again by blocking their IP address from gaining access to the Match mail/profile servers. However, Match doesn't do this. They allow the abusers to continually gain access again, even after Match does shut down their fake profiles. The abuser just creates a new profile again. Most of these fake profiles are trying to get your email address to get you to subscribe to their own porn websites. They will send an email to you (using the FREE 3-day trial on Match) asking for your email address, and afterwards they email you a link to their porn sites. Esentially, Match promotes this because they will not put blocks in place to prevent the repeat offenders from ever doing this again. If Match.com is reading this, please tell your IT department to fire to bozo's you have working there and hire a professional staff that knows how to clean up the crap that your current staff ignores.

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GETOUTFAST
Tampa, US
Mar 07, 2011 3:26 pm EST
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Yeah 2days world, very easy to get someones personal info.. happens every hour... So dont make it any easier for them.. Internet, not a safe-net...again...

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1:46 am EST
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Match.com cannot log in

I tried to log into my account several times (5) without success. I rechecked my username and password, and even checked "forgot my password" to get a reply via email. They informed me that my username and password were the same ones I had tried earlier...I returned to their site, and tried again...Try # 6 with MY CORRECT username and password, and I STILL COULD NOT log into MY account, for which I am being charged.

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samuel shile
, NG
Jun 20, 2011 2:05 pm EDT
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I tried loggin into my account but could not. I was asked to send my mail address, i did but yet no reply.

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5:15 pm EST
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Match.com unknown charges

I have no idea who these people are and how they have come by my credit card no. Withdrawal of 39.65Euros has been made and the bank are telling me here in Spain, that they will try and track it to cancel it. Do I really need to cancel my credit card?

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6:54 pm EST

Match.com bait and switch

Upon registry with Match.com for the free tour, I was contacted through the "winking" process and with email from what I thought to be a very attractive woman. This prompts me, the unsuspecting visitor to join the service to correspond with the person "winking" and emailing me. After paying the thirty dollar fee, I was able to read the email from the attractive woman telling me to respond to her inquiry of me by emailing her at a phony email address. After realizing the woman was phony, I tried to contact Match.com to speak with a represenative only to find there is not a way to speak with anyone there and that this was all set up by match to get me to pay the $30.00 fee. This is very deceitful and fraudulent activity that needs to be investigated by law enforcment.

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matchcomplainer
NYC, US
Sep 04, 2014 1:55 pm EDT

This website had the worst customer service. This particular representive refused to change my profile acccording to my preferences (this is a free country!) and then when I asked him to close my account and pay me my balance membership, he closed my account and then says we cant refund you!
If you want to leave a feedback, there is no email, the representative asked me to mail the corporate office a printout!

Valerie
Valerie
, US
Sep 26, 2008 12:01 pm EDT

This is a misleading bait to pay a membership fee and then get nothing in return. No class or truth and when they have no service for you they improvise or send pictures of people 20 years out of your request range and none of the qualities you ask for.

I am a very honest person and only ask the same in return. If I would get out in the public more I would not even have a reason to try these dating connections.

My friends ask why would I even want to be on here--well I stay home.

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Filip
, US
Sep 22, 2010 8:59 am EDT

The selection of men in North Carolina is awful. If you are a black woman there isn't anyone decent to choose from. All the black guys look like gangsters or are old perverts. The white guys are racist and only want the blond-haired, blue-eyed beauty. Or if the white guys are intersted in a black woman, they are old perverts.

Don not waste your money on this site. Most likely the "success stories" were made up by their advertising agency. If you are thinking of joining, do not. Please, save your money and spend it on something worthwhile.

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ann placey
Fallbrook, US
Mar 01, 2011 9:09 pm EST

To my surprise match.com renewed my membership without my consent and charged my debit card $59.00 for 3 months of service that i didn't ask for. I was unhappy with service anyway and they said they wouldn't help me. I am writing to every web site and informing everyone that i know how horrible they are!

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notabookcover
Austin, US
Apr 11, 2011 11:12 pm EDT

Spot on. Something's fishy over at Match.com. I suspect that most of the women I have contacted are not members as there is no designation for who is and who is not. At the risk of sounding arrogant, I believe I have what many women "are looking for" and I know statistically I should be getting more responses than I have. --Class action suit?

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pobarjenkins
Minneapolis, US
Sep 22, 2010 10:12 am EDT
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"All the black guys look like gangsters or are old perverts. The white guys are racist and only want the blond-haired, blue-eyed beauty. Or if the white guys are intersted in a black woman, they are old perverts."

Wow, you are very judgemental. If anything you are stereotyping all of the men and being a little rascist yourself. Good job.

Also what djc said.

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djc_819
Ottawa, CA
Sep 22, 2010 9:23 am EDT

You've got to be kidding me. You're complaining about people that register their profiles on a dating site. Seriously? Get out of the house and meet people!

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carlos
beaware, US
Nov 30, 2008 8:56 pm EST

Match.com is not a scam. The matches you receive are based on the criteria that you have selected, whether it is one thing you have in common or everything you have in common. The site cannot help it if there is no one in your area with exactly the same qualities or beliefs.

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4:20 pm EST
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Match.com married men

I met Jeff on match.com in November of 2008 and had a 4 month relationship with him while he was living in Washington, DC (Georgetown to be exact). He was here for a training class for his job for 9 months for ICAF. I was under the impression that I was the only person he was dating. Little did I know that he had a wife back in Germany. Now, I never knew this all of the time we dated. This man also told me he slept with two women before me, when he was in D.C. Jeff ended our relationship when he told me he was too stressed, didn't have the proper amount of time for me, and didn't want a girlfriend at that time. He also told me he would be moving away soon and didn't know where he was moving to.

I think it is crazy that all of these married men make it onto Match.com! There should be a way to verify marital status. Ladies, beware of this man - Jeffrey Robert Schott.

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Heartbrokenforever
, GB
Apr 10, 2016 12:35 am EDT
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My own husband has been dating on match.com. The children and I thought that he was workinvonvdr hours to make life easier financially...we struggle while he takes women away for weekends and meals out. Three women in one month...Thank goodness for his text messages or I'd still be being strung along ...Ladies beware Ian Jackson 50 years old from Cambridge UK

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Ahart1973
Seminole, US
May 04, 2011 8:06 pm EDT
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Coming from a married man, you get what you accept.If it smells to good, then its probably perfumed up over the stink.If you wanna know if hes for real next time, keep the cookie jar shut, if hes worth the effort he will wait.

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1:42 am EST
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Match.com 6 month guarantee rip-off

After my 6 month subscription expired, I called match.com and was told that I didn't email at least 5 people a month. I didn't find 5 people a month I was interested in on match.com. Seriously, I thought the idea was to be matched. I could randomly email 5 people a month and save my money. Why didn't I see any criteria for this guarantee until I called match.com? To be fair, match.com could program a status update or something to let me know I was expected to email undesirable persons. How cruel. In other words, email 5 loosers a month and lead them on just to get a free 6 months, even if they aren't interesting. No thanks.

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Ahart1973
Seminole, US
May 04, 2011 8:15 pm EDT
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i would say after reading that letter, youd better stock up on batteries.

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8:26 pm EST
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Match.com poor ethics and morals

I joined Match.com and subscribed for 1 month. If Match.com was a reputable company, they would do the honorable thing and cancel a person's subscription after the one month period ends. This is not the case. Match.com does not cancel your subscription but continues to bill you month after month until you manually go into your account and cancel it yourself.
After being billed for a second month, I called up customer service and explained to them that I only signed up for 1 month and did not wish to be billed for another month. I continued to ask that my money from the second month be credited to my bank account. They told me that they have no way of keeping track of how long a person has been active for and it was in the terms of my contract before signing up. Therefore, they cannot refund my money for the second month.
Being the largest dating site in world, one would think Match.com has enough money to hire a computer programmer to write up some code that keeps track of this and sends out an email after 30 days (or however long a person signs up for) that contains a link that directs you to opting to cancel your subscription. It sounds to me like the technology is readily available, but it would be more profitable to the company if they keep this message hidden in the terms of the contract.
I am also looking in the Pros and Cons underneath the "Share Your Opinion" section. The 3rd con from the bottom reads "Cost to Much." It should be spelled "too." The sixth con reads "May Be A Bit Overhelming." Maybe if you payed a bit more attention to the details of your website, people would want to remain active members so you wouldn't have to come up with ways to scam them out of their money. It is overWhelming to me how the management of Match.com operate. It would be a great idea for them to take a class in ethics.
Match.com is run by a group of greedy and immoral people and highly recommend avoiding this website at all costs.

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pobarjenkins
Minneapolis, US
Dec 29, 2010 6:36 am EST
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The majority of companies DO NOT cancel your membership after your free trial ends. It doesn't make them immoral, it makes you seem silly for not reading the terms and conditions beforehand.

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6:02 pm EST
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Match.com unauthorised payments

Having subscribed for a 1 month subscription to match.com I was horrified to see that they had been continuing to take payments from my account without authorisation.

When I contacted them to get a refund for these unauthorised payments they told me that it was in the terms and conditions that payments would be taken until I had contacted them to cancel the subscription.

Longer term subscriptions are available at different rates, 1 month was the shortest period and was the most expensive. But it is clear that it is just for ONE MONTH, not an infinite subscription at that rate!

Having looked through the 6 pages of terms and conditions it is still very unclear and totally misleading.

I have consulted with trading standards and will be making furhter complaint, I have contacted the bank aswell to prevent further payments being taken.

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11:55 am EST

Match.com scam

Match.com will not monitor and control profiles online. There are many misrepresentations on match.com and there are more and more profiles that are fake. One of my friends wrote to a guy for 3 months and he turned out to be a female in prison! Be careful! I have another friend that met a guy that claims he is 45 years old with 1 child. This profile name: glassisfull999 is NOT 45 years old! Steve is going to be 49 years old and has 3 children! He again misrepresents himself on match.com. This is NOT fair to women looking for specific criteria in what they hope to meet. I know many women in my age group of 35-45 that is not interested in wasting their time with a man that is over the age of 45 years. This man is going to be 50 soon and it is totally not fair to single women on match.com. I would hope that match.com would consider changing and monitoring profiles. Please consider!

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Garold
, US
Jul 30, 2009 3:53 pm EDT

What a pitty that you are not responsive to the needs of your members:

1) Geographic Location: Example, I live in SACRAMENTO, California, you refer matches that live in other states in USA or London!
2) AGE CRITERIA: I am 62 years, like to meet women between 49 to 59 years old. You mail me matches in their 20's, 30's, or senior citizen in their 65-75 range.
3) TECHNICAL SUPPORT, Customer Services, two weeks ago, said, "We have Technical Support problem." I wonder if you have RESPONSIBLE people to get the job done. Once upon a time, you were quite efficient. Alas, you are no longer responsive, alert, coherent or logical.

REMEMBER, I still live in SACRAMENTO, CA, not in Louisiana, Alabama, New Mexico, or London. Match me with people who live in Greater Sacramento or Bay Area San Francisco.

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samara37
Littleton, US
Jan 12, 2012 5:19 pm EST

Rudely treated, would not give me the name of the people I spoke with, or their boss. I was not given respect or information about the customer service employee I talked with on any occasion. I was hung up on although I was under control and not swearing, yelling etc. I asked for a refund within a few days of purchasing. Three days of service is not worth $189.00. They refused to prorate, or to give me a refund, on a bad product; their services.

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Kami5820
Cleveland Heights, US
Jun 25, 2011 1:54 am EDT

I think I met this guy 15 months ago! He has three kids and goes by Steve and resides in Cleveland. We met at a local pub and he showed up saying he was 42!

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28539jackie
Hubert, US
Nov 24, 2009 6:10 am EST

I worked for Match.com. Without the ability of going into your account I'll try to help you. What appears to be happening is that the matches you are being sent, is of women who you meet their criteria. Apparently these women are looking for a man, your age, and located in your area, therefore you are getting their information as a potential match. Yes, some women might want to meet a man in CA and relocate to CA therefore Match.com is letting you know of these matches. Unfortunately these matches are made through a computer. Call their customer service and ask them to preview the criteria of your matches. I took calls addressing the same issue and was able to help the customer just by looking over his match criteria. When I had an account, I also mentioned in my profile, that I was only looking for matches within 25 miles of my home, this would also discourage any of those who viewed my profile and who lived far from contacting me. If you can't get a rep that can help you, ask to speak to a supervisor. Hope it helps!

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8:07 am EDT
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Match.com - stealing money

I joined match.com for 3 months and when I went to cancel they offered me a special of 3 months for the price of 1 month to stay as a member, so I decided that I would give it another try. I did not have good luck the first time, but thought that perhaps my life circumstances were preventing me from using their services and would give it another shot. Just...

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Match.com stole credit card info

Viewed my online banking statement yesterday, and found that WMVMatch.com [protected] some how got ahold of my credit card information and charged $37.30 to my account unknowingly.

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Match.com released my photo to oodle.com, and then falsified my information

I am a member of match.com. On Sept. 13th., I entered my profile name into Google, and up it came on oodle.com.
It said where I was from and my age, and false information was entered. It showed that I am a single mother of 2.
I am a widow with no children. In the blank space for a photo, It showed no photo, but I hit on it anyway and up came the newest photo that I have on match.com.
I complained to match.com immediately. When I searched a minute later, all the information had been taken off oodle.com.
I wrote back because it was still showing that I am a mother of 2 and single on bing.com and that my situation could not be rectified because I look like a liar.
They wrote back the following:

om: This sender is DomainKeys verified"Match.com Customer Care" Add sender to Contacts
To:

Response
Dear Member,

Thank you for your email.

Due to a keyword search we ran against your email, we believe you may be asking us about photos. This rapid-reply email represents an additional effort on our part to deliver an answer to your question as quickly as possible. If the following information doesn't answer your question, please reply directly to this message for individualized assistance.

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yaknowit
fdl, US
Sep 17, 2010 12:07 am EDT

Wow, they really try to get around any kind of confrontation it sounds like to me. I hope you can get things straightened out.
I'll never go on that dating site.

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3:21 pm EDT
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Match.com unauthorized transaction

Match.com

Warning to all: I purchased 6 months membership with match.com, I cancelled my policy one week before it expired, match.com then used my credit card details again and took 6months more from my credit card. Two months later I receive a letter from my bank about charges for purchases made, but I knew I had the money in the account, so I checked. Looking back to the 19th of january a payment was made to match..com I rang them up and asked them what happen, they said sorry and refunded the money 1months later, promising to pay the banking charges too. Only thing is I only received the money they unauthorized took not the banking charges, i'm having to get trading standards involve now.

This is dishonest and cowardly of them to not pay all the monies back, so be warned what who you let have your credit card details with over the internet.

April

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Richard12345
Plymouth, GB
Feb 10, 2011 2:29 pm EST
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I had the same thing happen to me . I paid for a 1 year membership over three payments of £39.60. On 15/01/11 they took a forth payment. I am getting the same run around. They steal your money put you into overdraft then take exactly 20 WORKING days to refund it. Complaints don't have a phone number or email address, and they don't respond to letters, I've sent 2 now.
This is just out and out theft, they can't be this inefficient, it must be a scam. They do in in the States too. Just think how much interest they earn on our money in 20 days! It's a disgrace.

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Match.com fraudulent credit card charge

Just checked my bank account online and found a fraudulent charge from WMV*MATCH.COM [protected] for $43.54.
I googled it and got a complain on this site, apparently I am not the only one.
I have never been to the website.
If this happens to you cancel your card immediately. I do not know what happened here, but its obviously a scam and I have initiated a dispute to get the money back.

I can't believe this same crap has been happening with Match.com for at least the last year and a half (12/08 was the first similar complaint I saw), and they havent been sued out of business.

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jeffashley91
california, US
Jul 02, 2012 5:16 am EDT
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i also find it difficult to log in i created three different accounts and whenever i pay the bill then i'm not be able to use the account again so i want your resolution service to help me this is my email i used jeffashley91@hotmail.com & mauricio.lera@skype. my usenames are jeffashley91, zider123 & jeff_kins

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1:42 pm EDT
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Match.com unathorized charge

I had $34.99 taken out of my checking account by unauthorized use of my Debit Card. I have gone to the bank and had that card cancelled and a new one issued. I also filed a complaint with the Colorado Attorney General. I would recommend to anyone who has been ripped off by Match.com to do the same thing. The Attorney General of your state will investigate, and if proven that Match.com is stealing ATM and Credit card numbers, they will be prosecuted for Internet Fraud. I still haven't gotten my money back, but that is because of VISA. Hopefully not too long to wait.

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david sisson
Lindsay, CA
Jun 27, 2014 3:25 pm EDT

paid my dues on may 30 2014still wont let me access it would like to know the problem

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smokey66
, US
Dec 29, 2010 3:42 am EST

My Visa account was charged $34.99 on Christmas day and a refund was posted immediately. This show a consciences of guilt. I contacted match.com, I was told their fraud team caught the illegal transaction and reversed it. The question remains, how is this happening, it is not an isolated incident. I had to cancel my credit card, apply for a new one, but if this happened once, what will keep them from doing it again? I plan to contact the California Attorney General's office, I can imagine the run around that awaits me there.

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KG2008
, US
Dec 14, 2010 6:45 pm EST

They got both my credit card and my debit card. My cards are cancelled but won't get replacements for 7 days...12/23. I did call them - not sympathetic at all. Wanted me to give them my credit card number and address. They don’t care at all. Next on my list, BBB & my Atty General’s office. I went and called their US customer service number.

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Jeannette G Duemonque
Franklinton, US
Nov 13, 2010 6:39 pm EST

Hi, seems like we have one thing in common, I too was charged with $ 34.99 on my debit card without prior Authorization.I found out when I started getting Overdraft Notices from my Bank in my Mailbox. The Amount they took out caused an Avalanche of Overdraft Fees as that was not in my Budget as all my Bills are on automatic monthly Payments.I had to borrow Money to cover $180.00 in Charges to my Bank, wich caused me a real Hardship because I'am on a fixed monthly Social Security Income.! I had to close my Debit Card, due to this Fraud.I tried to call this company to no avail, I tried to e-mail Customer Service, they want even let you contact them unless you are a member.Anyone knows how I can get in contact with them? I want a Refund!

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Match.com tell the bbb of dallas texas

If you want to stop match.com from taking money out of your account file a complaint with the bbb on line and tell them what they are doing to you. The information I posted is correct and that is their corporate offices address and phone number. Do not allow match.com to take money out of your account or charge your credit cards. Stop them in their tracks, yes they do have felons, dirty cops and other undesirables on their website waiting to hurt many of the women who log on and join. They do not guarantee your safety nor do they care about your online complaint blogs. As long as the ads run nationwide and people sign up their bottom line is the money they can make off of you. You are all smart, well educated people use the systems in place to stop them from hurting you and the millions of others out here looking for love. They are a corrupt company who only cares about making money and they are not going to ever close your accounts unless you go through the right channels.

Complain to the fbi at fbi.gov, let them start monitoring their website for felons, killers and others who should not be ont he site. Use your head and file complaints through legal sites that will help you.

Good luck and be safe

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ddaniels1384
Copiague, US
Dec 21, 2013 7:30 am EST

I would like to cancel my Match.com account and refund my money back to my debit card my account is blocked, i cant do anything about it please can you get my account canceled my email is Ddaniels21.dd3@gmail.com please..

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