MasterCuts / hair color/ model
On sept. 12, I went to Master cuts in Imperial Valley Mall for what I understood to be a model for hair color. Prior to this day I was approached by hair stylist Yesenia about being her model for a color test she had with her manager. I was explained that the service would be free of charge and that the service would be supervised by the salon manager.
On sept. 12 when I arrived the salon manager was unaware that Yesenia and I were there to do this service. As service begins salon manager seems to be doing her day to day activities with minimal supervision over the work Yesenia was doing on me.
Yesenia treated me very well and kept asking me questions as to what it was I wanted. Unfortunately, Yesenia was not able to deliver on the hair color I wanted.
My hair was overly bleached and left dry. There were defined lines where you can tell where my hair color started and where the bleach lines began as well. The toning of the hair left the top half of my hair in an orange color while the rest was extremely blonde almost white.
When I noticed all the imperfections I contacted Yesenia to her personal number she provided for me on her card. I explained my issue and situation to her and she agreed to fix it the next day.
When I arrive to the salon the next day I expressed I would rather have my hair back to it brown state then to add more bleach or anything more damaging to my hair. But with a service fee for the tint on my hair. To my confusion i agreed but again I thought this would be fixed free of charge.
Yesenia assured me the whole time that I would not pay at all for the service for the modeling and for the correction of the previous job.
I was still charged and given a discount but I would like to know why I had to pay for a botched job.
One of which was not supervised in any way shape or form.
I will be attaching pictures of what I asked for, what I got with the service and how it was fixed.
I don't think it was correct for me to pay for a job that
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