Complaints & Reviews

laser

Hi, I also agree with previous reviews. Firstly Meeta did not want to disclaim which machine was being used which is against the law of providing the customer with full information about the product. On top of that the machines did not work and this is coming from someone who has previously done YAG which is real. I do not trust Meeta at all and her behaviour was appalling particularly when requesting for a refund.

laser hair removal

M Atelier is the worst salon I have ever visited in my life. Very unprofesional and rude. I have paid for...

complaint about the salon and owner

I was visiting friends near the salon and passed by seeing that they had an offer for laser hair removal. The...

mink eyelash extensions

This is in regards to comments the manager, Meeta, made on another complaint about her on this website...

semi permanent makeup

I purchased a groupon voucher for semi permanent make up on 1 March 2016. I contacted the salon to make an...

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semi permanent makeup purchased via groupon

Like a number of other complaints on this site in reference to this Putney based salon I have also...

false and disruptive accusations towards salon

I have written now several times to you and explained to you that I want your site taken off ASAP from my...

avoid!!! scam!!

I paid £125 on wowcher for IPL laser hair removal at atelier m London. 8 session for upper lip and...

bad atmosphere

Atelier m-London is beauty salon. I bought voucher for sis appointments. When I came there they asked if I have voucher or I will pay smth. I told that I have voucher and after that time they started behaving like I am waste of space. It is not acceptable. I will talk to their director. Bad atmosphere.

  • Se
    Selina Sh Apr 06, 2013

    I also had a terrible experience with this salon. They are unfriendly and a little over priced. When you consider that there are so many great salons in London, I would not recommend this to a friend. I found them quite rude, to be honest! Not the relaxing and peaceful atmosphere you'd expect from a beauty salon.

    0 Votes
  • Cl
    Cleo2013 Apr 27, 2013

    Money scamming thieves!! I paid Atelier M a few hundred pounds for a series of IPL treatments. Firstly - it didn't even work! Secondly, I received a phone call at 10pm the night before my last appointment, saying that they had to cancel my appointment due to "urgent matters". The lady I spoke to was unable to tell me whether I would receive the rest of my treatments & told me to phone back in two weeks. After two weeks I phoned back. The number dialled through to what sounded like a fax machine, the salon was closed & I couldn't contact them. Three months later & they phone me saying they can offer me the rest of my treatments at the end of next month in May. I explained I wanted a full refund because I had been messed around so much by them & the treatments I have already had will have been rendered useless now because there has been such a large lapse in treatments. The lady said she would not offer me a refund but would offer me a free blow dry. She was so rude & unhelpful saying if I had a problem, to put it in writing addressed to the manager & she would reply saying exactly the same thing. I said she has left me no option to take the matter further. She said if I wanted to pay a solicitor a few hundred pounds an hour for nothing then that's my problem. I cannot believe the way this woman who says she was the owner (Meeta Atul Patel) spoke to me. She hung up on me, only to phone me back two minutes later to say she is going to lodge a claim of harrassment against me with the police! I cannot believe this! Something must be done about these money thieving fraudsters.

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  • An
    Anna_S Sep 04, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I had very similar experience to Cleo2013...

    I purchased 6 IPL sessions deal for £89 and another IPL treatment for £99 directly with the Salon. In Feb 2013, before my 2nd session I was called to be told that my next session was cancelled due to an “emergency”. I was asked to call back on Monday next week – no explanations given. I was calling the salon since then every day on a number of occasions desperately trying to get in touch with them but there was ever no reply. I even went there personally but the only thing I encountered was a note on the entrance door: “we are closed today due to urgent circumstances” – no information when they reopen, no information since when they have been shut etc.

    I complained to standard trading services and I was informed that the owner shut the salon de to health problems and she “maybe” willing to complete the treatment. Therefore, I attempted to make appointments to complete the sessions. However, both appointments were cancelled on the day of the visit! The last happened in July 2013 – a proof that the practises of the salon have not improved at all. The reason for cancellation was that it was too hot and they did not have enough clients so it wasn’t worth for them to keep the salon open until my appointment at 3:30pm - very unprofessional way of treating customers.

    Since the last scheduled appointment I have not been able to get in touch with the salon anymore. The owner seems to be avoiding me. I left messages on the voicemail machine and tried to call numerous times. However, no one has come back to me or for this matter even picked up a phone.

    I can’t believe the owner Ms Patel took my money just like that without even bothering to regain me as her customer or rebuild her reputation as a businesswoman by giving back what she owns. This beauty salon is a scam in the broad daylight. Don’t get yourself lured into their business practises!
    I am in the process of taking further action – please let me know if you’d like to make a mutual complaint or proceed to small claims court together. Please contact me on [email protected]
    It is not expensive on the contrary to what the "very informed" recepitonist said... £25 for open the case.

    0 Votes

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