Masonite Corporation / steel entry door

Markham, ON, Canada

We ordered a steel entry door 6 weeks ago from Home Depot. After 3 weeks, got the door and the inner metalwork was scratched up, like the metal was dragged across the ground before being put between the panes of glass. We went back to our local HD who were very helpful and ordered a new door. Waited another 3 weeks and picked up the door tonight. Well, guess what? It's all scratched up all over the metalwork with the metal exposed through the black paint. So, despite knowing we complained about and asked for a replacement for door number 1, they sent a replacement with the same issue. Clearly no inspection happening, nor do they seem to care about producing a product of quality. Avoid Masonite.

May 16, 2017

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