Mashreq Bank / delivery commitment

United Arab Emirates

Dear Sir,

As committed by your team, I had to receive the welcome kit of Mashreq Neo. I waited till 6.00 PM today only to receivem the kit. I have given up all the other commitments for this. I received sms by afternoon ‘ your welcome kit is on the way' but after that i didn't receive any call from your team.

Being a new member of Mashreq Bank this was not a good experience for me. The commitment made by your team but they didn't inform me when the delivery cancelled or rescheduled. I have no urgency, kindly commit the date and time next time when the delivery is possible as committed.


Mashreq Bank

Oct 18, 2018

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