The Manager (service)
Maruti Udyog Limited.
Sub- Complaint about the repair and service of my Maruti-800 UP-80 AA6913 after
accident at ROHAN MOTORS LIMITED, GHAZIABAD
I had purchased a Maruti-800 car (2002 model) in a True Value scheme from MADHUSUDAN MOTORS PVT LTD,Lawyers Colony, ByePass Road, Agra on 22.10.2005.
On 11.06.2006, while returning from Haridwar, my car got accident at Modinagar,Ghaziabad. In this accident the left front side including the front left tyre & front seat window were damaged. On the instruction of Nearest Authorized Maruti dealer “Rohan Motors Limited , Ghaziabad, with the help of crane, I shifted my accidental vehicle From Modinagar to Rohan Motors Limited, Ghaziabad. ]
On 12.06.2006,dealer prepared my job card and gave the delivery date of my vehicle after 01 week. I told him that presently I am posted at Khairthal ,Distt Alwar, Rajasthan, so, please get my car repaired on stipulated time. I stayed there for two days and observed the progress of my repair work and after talking to them it was assessed that they will take more time. So, after 3 days. they gave me verbal assurance that the repair work will take approx 10 days due to busy schedule. I am a govt servant, serving at Khairthal ,Distt Alwar, I took the mobile No. of the supervisor and requested him that after making contact, I will again come from my destination place and take the delivery of my car. After coming at at Khairthal ,Distt Alwar, I regularly contacted them after every 5 days. At last on 25.06.2006 the supervisor told me to come tomorrow ie on 26.06.2006 and collect your car.
When I went there, I found that still my repair work is pending . So, again they took 2 days more even though they knew that I am staying in the hotel and have come by taking my leave. Their careless attitude gave me negative effect about your company.
After this repair work, it is continuously observed by me that my car tyres are depreciating very fastly. Whenever I complaint about it in any maruti authorized service station, they suggest me to either get wheel alignment check or get wheel balancing. I did all this as advised by them but even though, this fault could not be identified. Later on , I again contacted at MG Motors, authorized dealer for Maruti Udyog Ltd at Alwar, which is nearest dealer for me at present requested them to get a thorough check of my car. They found that there is a band in front left leg of my car due to which this problem is arising. So, on their advise , I immediately asked them to repair this problem. They charged me Rs 4597.00 for this work. While taking the delivery on 29.12.2008, I told them (MG Motors, Alwar,) that earlier, when accident took place this very side got damaged. After verification from them, it became clear that the front left leg of my vehicle was not replaced though there was a band in it. If , at the earlier stage, when I got my car repaired from ROHAN MOTORS , Ghaziabad, this part was replaced, I could have not faced this problem and inconvenience.
Now, due the mistake and carelessness of ROHAN MOTORS, Ghaziabad, I have faced lot of problem during my repair work at their workshop as well as after repair in the form of depreciation of my tyres because after this repair,in approx 3800 km. my 3 tyres became in the position to be replaced. Out of which 02 are already replaced by me till now.
Now, in the light of above instance, I feel that ROHAN MOTORS, Ghaziabad had created a loss for me mentally as well as financially. So, I request you to look into this matter and reduce my financial loss by paying me the amount which I incurred on the second time repair at MG MOTORS, Alwar (Rs4597.00) + cost of 02 tyres. Please go through the Job card invoice of Rohan Motors Ghaziabad (enclosed) and check whether they have charge the money for the front leg assembly of left side or not because physically it was not replaced by them.
Jawahar Navodaya Vidyalaya, Khairthal,
Distt Alwar (Rajasthan)
C/o Shri Rajesh Kulshrestha
55, Ashok Nagar,Pachkuiya