Maruti Suzukiservice after sale

Review updated:

Maruti suzuki india limited
Nelson mandela road,
Vasant kunj,
New delhi-110070
Board no.[protected]
Kind attention : ceo maruti suzuki ltd
I mr. nilesh gordhanbhai chothani, has purchased new wagon r lxi from amar cars pvt ltd at anand, gujarat on date 15-08-2010.
While driving the car through water of one feet level under rainy season on date 10-09-1020, the car was not performing well initially and just after it was stopped. i tried to start the car but not successed. mean while i arranged to reach to nearby maruti service center perfect auto service at junagadh, gujarat and asked the authorised person about the problem. he saidthat the engine is locked and it required to check thoroughly. after his inspection it was found that the pistons, rods and valves are damaged. how such thing happens with simply starting the car, i have doubt there may be any defect previously in the engine otherwise simply starting the car will not damage piston and valves. the same types of problems were found by me to other costumer at perfect auto, junagadh and at amar cars at anand with new wagon r model. while my driving through water, other cars like tata indica, alto, and old wagon r (duo) were not failed.
While i asked to the perfect auto and amar cars about warranty and insurance of car because it happens within month from the purchased date, the person has not answered in well manner. he simply said company is not responsible for damage in engine for the said problem. even they were not ready to give e-mail address of head office to book complain.
Later on, i call to head office on no:[protected], he give me the mail id to write the complain.
My question is, why company is refusing to repair the car under the warranty condition. as engine is the core part of the car and if company will not take care of service after sell then it is difficult to trust on e maruti predicts.
It was found by me and also heard from maruti authorized dealer that the performance of the k-10 series engine is very poor than other model of same company and other company made car.
I am not blaming the company but you yourself check the numbers of new series wagon r which are now in service due to such problems under varies service center, you take the feedback not only from your company service center but from the heart of costumers because when company not providing proper service under warranty period it directly hurt to the costumers at large and be unable to find interest in such prodect.
The car details are as under:
Engine no:4091348
Chassis no:136317
Reg no: gj23h6257
Mfg year:2010
Insurance police no:[protected], royal sundram.
I once again requesting to kindly look in the matter and provide enough support to repair the car under warranty.
Write-now my car is under maintenance at perfect auto junagadh, gujarat. you can also take the details from perfect auto junagadh, gujarat.
Looking for feveriable reply.

Thanking you.

Nilesh g. chothani
Mb: [protected]

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  • Ma
      Nov 17, 2010

    Dear Mr Chothani,

    We have sent your problem to relevant people. We are getting to roots of the problem mentioned. Please note that this is a rare incident and needs to be looked for the root cause. Please send your feedback/ suggestion to [protected] with your contact details.

    Maruti Customer Service Team

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