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Maruti / Autocard / poor service!

1 India

I purchased my maruti car in feb. 2007 and was told about the autocard, but I did not go for it then. later on I applied for the card on may 7, 2007 and filled in forms were handed over to executive at the service station of m/s my car at jehangirabad. after the mandatory waiting period on inquiry I was told to provide proof of residence again, which the executive was supposed to collect from me, but he never turned up. so I went again and handed in the bank statement as residence proof and again waited for a long period. there was no reply from anyone. I again inquired and no satisfactory answer was given. so, I wrote to maruti people who told me that the card was declined for which no reason has been given to me either by maruti or citibank. I was provided a number of citibank which gives no information except prerecorded messages. I think this is excellent customer service by two reputed companies.



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