Marriott International — southfield marriott in detroit, michigan
This is in regards to my stay at the Southfield Marriot. The exact address is 27033 Northwestern Highway, Southfield, Michigan, 48033.
On May 23, around 7 pm I checked into the hotel identified above. Although I had booked a single room, I accepted the double because they said that's what was available. No problem. On Thursday, May 24th, I unknowingly dropped a small particle of bread on the floor. When I awoke from my nap, I was surprised to see several dozen small ants surrounding the food.
Since I needed to got to an affair that evening, on my way out, I stopped by the front desk to report my findings. the young man told me that he would change my room when I returned. Unfortunately, I did not return until 2:30 am and I was much too tired to move then. The next day, I left to attend my affair in the morning. Since I only had one more day, and I was very busy attending my annual affair, when I returned I went straight to my room. I was tired.
Before taking a nap, I sat down and a began to eat. Moments into my meal, I was startled by the ants that had joined me on the bed and had even begun crawling on my person, unbeknownst to me. Freaked out, I hurried downstairs to immediately request a room change which was granted. As I spoke to the young man at the desk, he noticed an ant crawling on me. He soon referred me to the manager who was quite understanding and quickly gave me a new room after pointing to another ant that was crawling on me.
She offered to not charge me for my last night there and also gave me a credit for the meal. I chalked it up to an unusual though unpleasant experience but now I am having a hard time getting my refund back. I called my bank. I even went there. They said the hotel needs to take their money and release the rest. I have checked my bank account and everything before and after has cleared; everything but the money being held onto by Marriot.
I am still horrified by my experience with the ants and I am further irritated because of their lack of sensitivity to this important detail. Release my money now! I will be 1st telling Perfecting about my experience so they can reconsider using your hotels in the future in addition to posting on Social Media. this is outrageous. I called at least 5 times today and I am extremely annoyed at this very bad experience which I was very understanding about initially!
You can't possibly understand that even now I am itchy and always wondering if there are ants on me, biting. Before my experience there, I never thought about this!!! Please release my doggone money now!
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