I've never done this before so I wish I didn't have to do this but I brought 2 packs of Marlboro 100 black reds and there were 3-5 cigarettes that were broken in each packs. The box was not crushed and everything looked good. I purchased them from Sadlers in Dunn NC 28334. It just seems so odd. I've been very pleased with your company and I will continue to buy. Thank you for your time and I look forward to staying with you.