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1.2 442 Reviews

Mango Airlines Complaints Summary

21 Resolved
421 Unresolved
Our verdict: If considering services from Mango Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mango Airlines reviews & complaints 442

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3:48 am EDT
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Mango Airlines system issues yet I had to pay for it

My son was turning 2 and I decided for his birthday I would take him on a plane and to see the ocean. My 12 year old sister had also never been on a plane before so I booked a mini holiday for the 3 of us. I decided that they needed to be spoilt a bit and skipped paying some of my accounts to make this happen for them, I booked the plane tickets online on flymango.co.za. I was very surprised to see that they were charging my son an infant price even though he was turning 2 on the date of return. I called and asked is this correct and was told if it says thats the price online then thats the price. I went ahead and booked the tickets and off we went to have a great mini holiday, On my sons second birthday we get to King Shaka and check in when suddenly they advise me that my 2 YEAR OLD son is not allowed to board the plane as he needs to pay for a seat and thats full price. They point blank refused. I had no money to buy another ticket and had to start calling family and friends to help me out. In the meantime the flight was no longer available to book online and if i didnt pay in the next 15 minutes for a seat for him my sister and i would miss our flight and i would have to rebook tickets for all 3 of us. I have never been so humiliated and angry before. As far as I am concerned when we booked the tickets and on issue the system should have charged us correctly or not issued the tickets. So I was stuck ay King Shaka airport with a crying toddler, crying 12 year old and rude unhelpful staff. When i asked the lady what else cna I do her response was without money theres nothing u can do. How pathetic! I managed to get the money transferred to me in time to make my flight and had to scream, cry and shout to be allowed onto the flight or we would have been stranded at the airport without a cent. Thankyou Mango airlines! What a pleasure. I have now had to pay people back that loan me the money and now this month I am left in a bad financial situation. My 2 YEAR OLD son paid R1050 for a one way flight from Durban. PATHETIC to say the least.

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11:43 am EDT
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Mango Airlines r400 name change

At the end of june 2013 my father became very ill and we need to fly to cape town urgently, so we booked our flight with another airline, with our names - no problem.. Three weeks later we need to go to cape town again as my father pass away. This time we booked with mango on internetbut the site send us through travelstart. We booked a round trip lanseria to cape town and back with the same names as the first time. On our arrival 05h00 the morning of the 18 july the lady said that we need to do a name change at the counter around the corner. Their a very unfriendly lady informed us that it will cost us r200 to change dalene to magdalene. My sister burst out in tears as she can not afford it at all. How the hell ? Home affairs asked less for a permanent name change!. One off these days you have to pay for your hair colour, as it may differ from your i. D. Book photo. The lady have no mercy we need to pay or stay. She also informed us that travelstart have booked two one way flights and therefor it will be r200 per flight in totalr400. Yes the small print do say names as per i. D book (My fold for not seeing it) but really r400 for a name change that took the lady a minute to change on the system. One can understand if it was an international flight but it was not. One the aircraft - the pocket in front of your seat is so dirty one can not believe it. We ordered coffee - but it was un drinkable, I love my coffee but that stuff one can not call coffee rather dishwash water, not even to mention that the hostess is not need, pant are too long ect.In the older days people use to be proud to be a airhostess. Very unhappy daisy van vuuren

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3:53 pm EDT
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Mango Airlines stolen items

Items where stolen from my bag on the 3rd of June 2013. I immediatly went to the Mogo airline counter to complain as had noticed that items where missing from my bag on collection. Where the employee by the name of Josh assisted me & informed me that they will reimburse me for the items that where missing, with relevent documents eg Police statement etc. I have been liasing with an employee named Brenelle for the last 2 weeks who keeps on telling me he will get back to me. This has being carrying on for 3 weeks now. Brenelle is Useless & should realy be give proper training in customer service. It is frustraighting dealing with idots like this.

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1:40 am EDT
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Mango Airlines false advertising

I received an email from mango airlines informing me of the mango madness June specials that could only be booked via the call centre on June 4th from 9am-5pm. I tried for 3 hours nonstop and when i eventually got through to the call centre I was told that the special was only valid for one leg of the journey and that only return trips could be booked to qualify for the special. Due to the fact that the return trip was so expensive I did not book the trip. I was most disgusted to find out later that day that friends of mine managed to book the specials via the website and were able to book single tickets as well as both legs of the journey at the special price. HOW UNFAIR! I wasted my time, effort and money trying to book the special as it was advertised and couldn't book my trip due to the T&C that mango changed during the course of the day. Very unprofessional. Is this how mango treats loyal customers?

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11:18 pm EST
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Mango Airlines bad customer service

I happen to be very very disgusted, and not impressed with what happened at Mango airline check CPT flying back to JHB yesterday. My flight was for 6:45am. i arrived at 6:10am to check in, only to be told check in closed already. according to the rules check in closes 40min before departure, which means 6:05am. i came at 6:10am, i told the lady at counter 95 that i was standing in JHB queue and missed the last check in call. i was reffered to customer services (under the impression someone can help), stood in queue there till 6:40 where the guy helping me said, he cant assist in check in, he can only chnage my flight. i had to pay R1200.00 money of which i didnt have to spend on flight. all this is all good, my query is. I was 5MIN LATE, surely provision could be made for this. also when i flew to CPT on the 24th, we waiting in the plane for 20min for a lady. i dont like playing the race card, yet this lady was White. so why could we wait for her to come in late at BOARDING, but i could check in 5 min late. i would like a refund, as i am short with essetial things to be paid. mango management in customer service must respond to this, as i am not about to let it go.

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7:31 am EDT
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Mango Airlines lost luggage

About a year ago I flew from the king shaka airport in durban to johannesburg and the airline lost my luggage and when I queried about the luggage I was given faulse information that my luggage had been sent on a wrong flight I left the airport with no clothes and had to buy new clothes and toiletries and shoes for a wedding that I was attending the next day, it does not end there as they continued to give me the run arround and I had to visit the airport several times even though it was very far from where I live. Eventually I asked to speak to a manager and they gave me the email adress of their supperior who I sent several emails that I have as proof of our corespondence they eventually sent me less than r800 for all my luggage included the content of my which ofcourse was not the value of even just the bag itself. They promised to send me a bag which I never recieved. I am very unghappy with the way that the staff treated me and also the empty promises that were made and I would really appreciate for mango to resolve this issue in a way that would leave me satisfied.
Please assist me as I dont know where to take this matter from here, when I mentioned lawyers they told me good luc

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s2000man78
Woodstock, US
Jul 16, 2012 7:35 am EDT

I can't help you but I will pray for you at www.thecloudbillboard.com

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9:48 pm EDT
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Mango Airlines booking changes

I purchased ticket to Durban ref no KFKVJJ then function was cancelled. Didn't know what to do with the ticket as I was told if I cancel I will forfeit whole amount so I postponed was told R542 if I'm right will be admin fee, I then got someone to give the ticket to. I first phoned for normal Quote spoke to Lulu who gave me pathetic service sounded like she didn't want to be @ work today, or she needs to go for telephone manners & client service.
I had to drop the call couldn't speak to her anylonger or get to main enquiry she even said she is confused.
I called again explained to Phumeza I need to change my ticket as I called last week was told to postpone my booking date its R542 when I called 2days later to change to some else was told I need to pay R660 extra all in all this ticket will be R2300 return I feel like I'm being ripped off by Mango Airlines with all these charges its so said they treat clients like that. You fly Mango because you believe they are most affordable & now all these hidden cost I was never advise @ the time of
I called Mango around 11am spoke to Cindy was told booking was cancelled they are investigating.
After 12pm I spoke to Grey [protected] who told me I MUST NOT ASSUME booking was not cancelled I got furious & he dropped the call without even warning me
I complained on Hello Peter as well. Mango call centre staff is extremely rude

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12:53 pm EDT
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Mango Airlines malfunctioning website, extremely poor customer service

I was VERY disappointed with Mango. Malfunctioning website, extremely poor customer service, and I have yet to receive a promised refund.

When I was trying to purchase a ticket online, the website was not working and would not process my purchase. After clicking on the "submit" button, the website would only display a "internet explorer cannot display the webpage" error. I tried other web browsers, and other internet connections, none of which resolved the problem. Therefore, I called in and the person I spoke with was unapologetic about the malfunctioning website and even mentioned that several people had called in with similar complaints. She gave me the option of having them process it for me with an additional cost, or to simply "keep trying the website." I chose the latter and noticed multiple times that the website would change my departure and destination cities and the dates of travel after I clicked out of each the drop-down menus. Still, I finally received a confirmation page instead of the error page...but then realized that the destination city had switched again and was incorrect! I called in immediately (which was within minutes of seeing the confirmation page) after this, but again, Mango was not helpful despite it being a problem with their website and only offered to change the date with the normal cost of altering a flight. With no other choice, I agreed. BUT then when I checked my e-mail for that confirmation, I found that I actually had 2 confirmations; a previously submitted attempted purchase (which had the correct dates of travel) on the Mango website had gone through, but no confirmation page had shown. Therefore, I now had 2 identical flights, but the one that processed second was more expensive because of the added fee for changing the dates.

Again, I called in to complain about this, requesting that they cancel the second flight and reimburse me the refund because had their website been working properly, I would never had placed the second (and incorrect) flight. The person I spoke with was unwilling to do this, so I asked to speak with a manager, who I was informed was busy but would definitely would return my call that day before closing (a 5 hour window). I agreed, but never received a return call that day. I called again the following down to speak with the manager, and was again told that the manager was busy and that he would call me back, which he did, but was still unwilling to give me a refund for the 2nd flight + the fee for changing and would only provide a refund for the first, cheaper, flight. As I insisted that this was unfair since it was the fault of the website that this situation had even occurred, he became upset, and started accusing me of giving a false story and said that IT would have to check out my claims and that this would take several days. By this time, my flight was leaving within 2 days. Afraid that if the case didn't get resolved before I left and that they would be unwilling to provide ANY sort of refund because it was after the fact, I regretfully agreed to a refund for the first flight.

This was over three weeks ago and I have yet to see the refund on my credit card. I called 2 weeks after agreeing take the refund for the cheaper flight, and was told that the refund would be processed by the end of the week. That also did not happen. Now that I am no longer in South Africa and calling Mango would require international phone charges, so I e-mailed them two days ago requesting an immediate refund, which I have not yet received.

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12:37 pm EST
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Mango Airlines contravention of consumers act

My Wife fell at the airport on our way to boarding and had to visit the toilet to stop the bleeding. As we got to the boarding gate the staff asked us our names and said that we were offloaded. At the ticket counter we were in a very rude manner told that we had to buy a new ticket as we forfeited ours without refund. No explanation was asked or offer made to refund any portion of the money we paid for the ticket. According to the CCC this is illegal and they may be fined. This attitude and behaviour is to be expected from a company who does not respond to HelloPeter

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Dudu Ncube
, ZA
Aug 11, 2014 7:00 am EDT

Booked a flight online using fnb cell pay point option 26/06/2017 for a 29. I called the mango call centre as flight confirmation wasn't received. Had to send proof of payment I did this same day. Following up 27/06/2017, I was informed that on boarding, payment was expected (Despite the proof of payment) and a refund will be issued as the funds were still not reflecting. Flight was 29 june. 7/07/2017, I followed up on the refund and was asked to send documentation which I sent 10/07/2017. 11/07/02014 chantel responded thanking me for the documentation and advising that she is actioning the refund and I will get it in 7-14 days. 28/07. The flight was 43 days ago. The promise for the 7-14 days refund was 21 working days ago. 28/07 l emailed chantel to check the state of the refund, she responded saying that it was sent on the 16th (To whom, I have no idea) and I should wait 7-14 working days. I attached her confirmation from the 11th which said the same and asked about this discrepancy in the date and she didn't respond. Today is 18 working days after the 16th which she mentioned, and the money is still not in the account.

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E J Louw
, ZA
Oct 15, 2014 6:43 am EDT

1. I want to inform you about the terrible experience me and my wife had to endure with Mango Airline on Friday 2017-09-26 at O R Tambo airport.
2. We were on our way to Durban for what we hope would be a nice break away for the weekend. When we booked in we were requested for my Credit card for verification. It was not with me and no other identification or bank card were acceptable. I was told it is policy which I had to accept. We were accompanied to your Guest Counter Service where I had to make another booking and pay for two new tickets. My previous booking was fully paid! I learned about the note on your bookings but we made our bookings through “Cheap Flights”.
3. My frustration and fury were caused by the following:
-My flight bookings were fully paid but we had to pay for new bookings due to your system requirements. We have our necessary and legal identification documents with us.
-I carry only my check account card with me as my savings and credit accounts are linked to this card. Mango is not operating in line with current excepted and normal banking business rules and we as your customers had to bear the humiliation and inconvenience at Mangos operations on the airport.
-We had to pay our savings for the weekend for the new bookings in order to be allowed on the flight which we nearly missed. We had no time to even visit a convenience shop or the bathrooms before the flight as we were rushed to the plane. Our weekend was spoiled due to this episode and lack of money.
-When I tried on Monday 2017-09-22 to register for the refunding of the first bookings was your call centre not easily accessible and difficult to reach. I had to phone three times after the calls were clearly answered but immediately stopped by the operators.
- I am waiting since 2017-09-22 for the money to be refunded.
- Mango Guest Service is not responding on my mails send on 2017-09-22 and 2017-10-06.

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nivashni.pillay
, ZA
Nov 10, 2014 2:51 am EST

I made a booking on the mango website on 29 Oct 2017. I logged in to voyager by entering my card number and pin. I pressed ok and it said my name on the top, so i was obviously logged in. I then proceeded to choose my flights, and on the right hand side of the screen where it usually tells you how much the flight is, it now indicated how many voyager miles it was. I proceeded to check that i had enough miles and pressed the book button. Instead of approx R900 being deducted from my cc, the voyager miles were not decudcted an a full R2075 was deducted instead! I logged a complaint at Mango and the feedback from the IT dept is that i never logged on to voyager..how is that even possible when i was able to see how many miles were allocated to each flight? Absolute nonsense and i believe that the Mango system is not working properly, and customers are being penalised for this system not being fully functional. Please can someone address this as i am honest enough to tell you that i logged into voyager when i said that i did, dont make me seem like a liar and cheat. It is bad customer service.

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Shameela
, ZA
Mar 15, 2015 5:41 am EDT
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Booking details with mango
Reference number mgsfrd
Passenger details (3 adults) & ndash; please refer to the booking details
Flight details: johannesburg to cape town
Flight details: cape town to johannesburg 18:30 & ndash; 20:45 flight je161
19:15 & ndash; 21:20 flight je168 friday 27 feb 2017
Monday 02 mar 2017
Payment details credit card
Payment status & ndash; paid in full
R4821.00
Zero outstanding amount payment was made on the 20th january 2017.
Note: just over a month before the flight
Complaint
1. On the afternoon of the day of departure from johannesburg to cape town my husband, daughter and left our home in roodepoort at 15h30 and arrived at the airport at about 16:45 for our flight at 18h30 after having parked our car at the long term parking.
2. We proceeded to the check-in desk to check-in our luggage and this is when we were subjected to the most brazen of attitudes displayed by the desk clerk (Male) and then naledi mothene (An extremely arrogant lady) from guest services and afterwards the rude behaviour by the supervisor on duty at the time
This is what transpired:
1. We were requested to produce the credit card with which the flights were booked and unfortunately we did not bring the credit card along. We did however produce all other necessary documentation like identification documents for all of us as well as proof of the credit card payment which reflects on the credit card statement. (The supervisor asked where the reference number reflected on the credit card statement). I asked for a computer or an internet cafe to access my email where a copy of the credit card was kept but was brushed off. However much we tried to resolve the matter, it was summarily rejected by the desk clerk and later on the supervisor showed the same intent... The intention was very clear that they were not prepared to assist us in any way even though we pleaded with them because of a wedding we had to attend at 9h00 the following morning..
2. The payment was made on the 20th january 2017 and the invoice reflected a zero balance and yet the supervisor was not prepared to try in any way to resolve this matter for us. Taking into account the time that was still left before the boarding gates closed, this matter could easily have been resolved. I have to state emphatically that we have never ever been embarrassed anywhere else like we have been embarrassed by your staff on this day.
3. We subsequently had to forgo our attempt at being assisted and left the airport at 19h00. We had to be at the airport by 5am the following morning to go on standby and had to park our vehicle at a cost of r500.00 till monday the 2nd march as we were so desperate to get onto a flight. We then had to pay an additional amount of r400.00 per person to have our tickets upgraded to go on standby.

Being in a recruitment position for a number of years, I am fully aware of customer service and its sad to say that none of your staff know the meaning of customer service. Let me give you a brief overview of what customer service means & ldquo;customer service sets great businesses apart from the rest. Customers are the reason that businesses exist. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth’’.

In the light of this utterly poor display of service and inconsideration for any form of customer service, we are demanding an apology from mango airlines and the staff on duty on that particular day. We also want to be refunded for any addition costs incurred by ourselves.

Should this not be forthcoming in the next 7 days we will seek further guidance and we will publish this incident to ensure that future customers are not treated in the same manner and I will also inform every single person I know not to book with mango airlines ever again because of the disgusting service we receive..

Nb: my family and I have flown with kulula on numerous occasions and we have never been asked to produce a credit card, only our identification documents.

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Reviewer53338
,
Oct 11, 2015 5:16 pm EDT

Today I flew Mango from PE to OR Tambo. This flight was part of a Lagos-JHB-CPT-PE-JHB-Lagos round trip. As a gold card, business class passenger I was allocated 3x33kg luggage allowance. Except on this leg where the check-in counter staff member informed me "I am not asking how much luggage you have, I am telling you that you can only have 2x22 kg's". I sent her off to check with her supervisor and was told in no uncertain terms that this was Mango and not SAA. I proceeded to redistribute weight to meet the criteria. After checking in I double checked with SAA that I was allowed 3x33kg, which they confirmed. The Mango staff member didn't bother to get all the facts, to listen what I was telling her and was just simply rude. I won't fly Mango again if I can help it!

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mikeswright
, ZA
Aug 01, 2013 8:29 am EDT

I will never fly with Mango ever again, nor will any of my family. These are my only 3 experiences:

1. Five years ago my wife’s new leather luggage was torn and 2 zips broken off. These were replaced with old substitute zips.
2. Four years ago I was charged R 250 for golf clubs when 2 days prior Kulula let me fly with them for free.
3. Online booking failure leading to me missing my flight

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Rudy Bopape
, ZA
Aug 06, 2013 7:55 am EDT
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I booked a flight with Mango Airlines on 31 July for a return trip to Durban with my husband.Due to unforeseen circumstances we are now unable to fly over the coming weekend. On 5th of August I called their call centre the entire morning to no response. I sent an email informing them about this to enquiries@flymango.com and again no-one acknowledged my mail. I called the call centre again today and was attended to by a consultant who I explained my predicament to (Scelo Mathibela). He explained the R500 fee that I will incur and that I will not get a refund, instead they will issue me with a credit note to which i understood. He requested me to send a fax/email to him explaining this and I did as told. Again I did not receive any acknowledgement. I called the call centre again to make sure my mail was received and was attended to by another lady consultant. I am now told in order for them acknowledge my flight cancellation I must submit some sort of proof otherwise there is nothing they can do. Nowhere is this written in their policy that I need to behave like a school child and send through copies of proof. I have informed them of my request, is that not enough for them to process this? Can a supervisor call me please?

This is me trying to cancel this flight way before the departure date before i am named as a 'no show'. Mango Airlines is very quick to take our money but when attending to customer needs does not take equal care. Please can somebody attend to this and assist.

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Rudy Bopape
, ZA
Aug 06, 2013 8:08 am EDT
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I booked a flight with mango airlines on 31 july for a return trip to durban with my husband. Due to unforeseen circumstances we are now unable to fly over the coming weekend. On 5th of august I called their call centre the entire morning to no response. I sent an email informing them about this to [email removed] and again no-one acknowledged my mail. I called the call centre again today and was attended to by a consultant who I explained my predicament to. He explained the r500 fee that I will incur and that I will not get a refund, instead they will issue me with a credit note to which I understood. He requested me to send a fax/email to him explaining this and I did as told. Again I did not receive any acknowledgement. I called the call centre again to make sure my mail was received and was attended to by another lady consultant. I am now told in order for them acknowledge my flight cancellation I must submit some sort of proof otherwise there is nothing they can do. Nowhere is this written in their policy. I now have to behave like a school child looking around for proof so that I can be worthy of their attention? I have informed them of my request, is that not enough for them to process this before I 'forfeit' the departure deadline to cancel.

When mango airlines takes my money it is okay, however when I want to make ammendments to my flight I am given the runaround? And i'm penalized on top of that!

Can a supervisor call me please?

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SherryS1985
, ZA
Jun 18, 2014 11:16 am EDT

On Friday the 13th i was meant to fly first flight out to JHB. That morning i was involved in a car accident. Arriving 10min late for boarding I was forced to go onto to standby. Going to the ticket sales, and explaining the situation to the consultant, she could not be bothered that i was involved in a car accident and was forced to buy a stand by ticket at R1700.00. By my state of mind and injuries they could tell I was not lying. Being a single mom, been put out of pocket of R1700.00 was a huge blow. I am very disappointed in there attitude towards me, and was made to feel bad for going on stand by.
Mango could have shown some sort of sympathy and put me on the next flight at half the cost. Will not fly Mango again...

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grapple2588
, ZA
Apr 29, 2015 7:28 am EDT
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I booked a domestic flight for my father to Joburg tomorrow, 30th of April, Mango decided to urgently change the time of flight and announces through email yesterday. My father is catching an international flight, I addressed the issue on the phone and with emails this morning. It's been 5hrs and I am still waiting for a manager to assist in my matter.

The service agent at the refunds department responded in less than 30mins, why should a manager take 5hrs to reply? After 3 calls following up. I do understand they can only refund if it's more than one hour prior to original booked time, but in my case it is not fair to inconvenient their customer like this! If airlines just change time without thinking for their customers, then they will just get bad ratings forever!

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9:58 pm EDT
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Mango Airlines poor service

I had the distinct displeasure of flying on mango airlines this evening (flight je 267) and experienced the absolute disgusting service of airhostess linda... Long story short, there was turbulence and we were about to land, cabin crew had to commence cabin duty... I am carrying my baby on my lap... Linda walks down the aisle and sees me carrying the baby and says nothing... On her return trip she decides to do her job and asks me to put the baby in his seat and strap him in... I said t0 her I would. Then she loudly says now (this tone was not necessary). As I am moving the baby to put him in the seat she starts pulling the babies leg to move him. At which time I angrily respond that she should get her hands off my child. I then put the baby in the seat and I am busy strapping in him she then says about 4 times that I should put the arm rest down. Obviously I cannot strap the baby in the seat and put the arm rest down at the same time. I then eventually put the armrest down... As if the first experience was not bad enough she then comes back 7 minutes later to make sure that I have not put the baby back on our lap... I have no problem with people doing thei jobs... But its not what you do... Its how you do what you do... Her whole manner and approach was completely out of line and I have witnesses all around who are willing to say the same... I am disgusted and I will never ever fly with this airline again and I can afford to be picky.. I have since shared this experiece with 7 of my family members and 15 of my friends and we all agree that we will not be repeat flyers on this airline... If mango is too arrogant to respond to disgruntled customers... They do not deserve to earn any of our money and I will personally be an advocate of this going forward

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termin8
, ZA
Nov 28, 2011 10:41 am EST
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Mango will always be [censored] because they are owned by SAA. How many times have our tax $$'s bailed them out. 100% behind you. Screw mango.

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Kobus Badenhorst
, ZA
Nov 28, 2011 10:02 am EST
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Ek kry nie reaksie opdie onderstaande epos van 20/11/2011 nie.
Vir aandag: Angelique
Ek is uiters ontevrede met u dienslewering en ek gee hieronder vir u die feite.

Op 28/9/2011 het ek retoervlugte op Mango bespreek vanaf Kaapstad na Johannesburg en terug vir my en my vrou. Ek het betaal R2072, 00 wat R80 ingesluit het vir die vooraf bespreking van sitplekke 3B en 3C op beide vlugte. Die bespreking "confirmation" is aan my uitgereik onder Verwysing nr JXWMBK vir vlugte JE136 vanaf CT na Jo'burg en JE137 terug.

Op die vlug op 10/11/2011 vanaf CT na Jo'burg het ons geen probleme ondervind nie en was sitplekke 3B en 3C vir ons gereserveer.

MAAR op 19/11/2011 op OR Tambo lughawe moes ons by die inboek van ons bagasie (± 90 minute voor die vlug) verneem dat die bespreekte sitplekke 3B en 3C nie vir ons beskikbaar was nie want ons moes toe verneem dit is reeds uitgegee want "first come first serve". Ek was uiters ontevrede hiermee en die manspersoon wat ons inboek hanteer het was baie vriendelik en behulpsaam en het ons toe na 'n supervisor, Me Boitumelo Mmolawa, geneem. Ek het my vir haar onbehulpsaamheid vererg want sy beweer toe, en hou vol daarmee, dat die bespreking is op 10/10/2011 verander, MAAR ek het dit nie verander nie en ek het ook geen kennisgewing of confirmation vanaf Mango gekry dat die bespreking verander is nie. Ek wou toe my R40, 00 besprekingsgeld vir die sitplekke terughê, maar sy deel my toe mee dat ek dit nie kan kry nie, en dat ek maar die epos aan u moet stuur om dit terug te vra. Sy was beslis nie baie behulpsaam vir die ooglopende fout aan Mango se kant nie! Ek dink dit kort aandag om jou kliënte beter te hanteer.

Ek vra dan nou dringend dat hierdie betrokke R40, 00 so spoedig moontlik aan my terugbetaal moet word, want ons moes toe maar 2 ander sitplekke van gebruik maak.

Wanneer sal ek die terugbetaling kan verwag?

Kobus Badenhorst
Tel. : [protected]
Sel : [protected]

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7:18 pm EDT

Mango Airlines never again!

Never ever will I or my family and my friends travel with you again!
On the 28th myself and my husband had a flight with you at 11:10 I had a function to attend in durban at 13:00pm

I left home at 10:10 I live off barbara road so you know the airport is 5 minutes away. Unfortunalty out of my control there was an incident on the road but I made it at the departures section at 10:34 at your damn self service machine which didn't work and wasted 10 minutes of my time the lady standing there tells me to go to the check in counter, my husband myself and my friend run to the counter only to get told that "i missed my flight" however on the over boards I see that my flight is still boarding? The lady no help and not friendly at all looks me in the eye and tells me I missed my flight and she can put me on stand by. That's it no explanation no procedure advise nothing I explained to her that I am here still have half an hour I really have to be in durban before 13:00 and the board says bording the damn plane did not take off yet!

Still no help she doesn't even look at us and says sorry she can put me on a standby and that I should go to the sales counter so we ran there - (Still wasting time) I tell the guy my story and he doesn't even look in the system or call someone to check if I still could go nothing he just says that I must go on a standby - then I try to explain to him I did not intentionally come late I still have half an hour I wasted time at the self service please help me call someone and he doesn't! So now im furious and someone comes up behinds him looks and goes to the back my guess his manager and doesn't want to deal with me! He still does nothing but give me attitude and explains to my husband that we have to pay r300 to be on a standby if we get it then I ask him r300 per person or for both and he ignores me then I shout is it for 1 person or both and he refuses to answer and speaks something else I had to bang the counter to get his attention and repeat myself only then he said for both.

Now I have already paid for our seats I am there and the plane is still boarding and I never one heard a final boarding call with our names. But I have to be on a standby and pay r600 more are you damn kidding me!

You people are rip offs my husband and my friend saw that and believe me bad news travels people. And I did end up going for the function and everybody asked my why I was late and believe me I left their jaws on the ground explaining how pathetic you people are and im just getting started. I still have hellopeter and the newspaper to go to.

I still enquire if I had to cancel that guys says I will loose the money I paid. I have to say though well done you really know how to knock people off.

Thank heavens I get on the standby which by the way they tell us 10 minutes before departure that we should get on (I was at my original flight 35 minutes early) ?

We get on and im late for my function - we return home the sunday only to find that our bags had been rattled in... !

You guys make me sick you lying money stealing ripping off idiots

All this tell me is that you put other people on my seats that where on stand by and therefore declined me - it tells me your [protected]@p story of being the 40 minutes early is nonsense as we were told 10 mins before departing not boarding departing that we could get on and you damn creeps go through my stuff which by the way I didn't have to check in on the saturday but had to check in my bag the sunday and nothing extra was put in my bad to make it 9kg's so either saturday you didn't do your job or sunday either way you failed

I demand a refund - a letter of appology and explainations to all of the above by the 03.09.2010

I will get you that incompetant idiots name that gave me attitude as I have written it down and he still had the damn nerve to back chat at me when I left the counter and I turn around to ask him what he was saying and he ignored my what customer service is this? Also when we had to come back to wait for a stand by my husband was in the line to tell them we here this idiot was open at his computer and ask if he was open he say no he is busy with something as soon as the other lady was free and call my husband this damn fool called the next customer!Whats that?

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11:24 am EDT
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Mango Airlines tampering with luggage

On the 22 September 2011 on a 19h35 flight to JHB on Mango Airlines. The key to the lock on my luggage was tampered with as the key will not open lock. I did'nt think much about it as I thought that the lock maybe faulty. On my return flight on the 25 September 2011 on the 11h20 flight, my luggage looked fine when I collected it as the lock was still on. Upon opening the luggage, I found that the vanity case inside the luggage was opened and the makeup bag inside the vanity case was also opened and my belongings that was packed neatly was all messed up as clearly someone that gone through it looking for something. The zipper on the inside cover was also opened. Fortunately for me nothing was missing however it was an invasion of my privacy. Someone had gone through my things. How can the airline allow this can of thing to happen. I am very irirtated.
Sharmila Singh - [protected]@gmail.com

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12:16 pm EDT
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Mango Airlines illtreating elderly passengers

I’m logging a formal complaint against Mango Airlines in regards to the manner in which my Mother-in-law was treated by your cabin crew on Flight JE223 this morning from JNB to DUR at 05:50am.
Booking Reference: JTZWDP
Passenger: Mrs. Neelavathi Moodley
I booked wheelchair assistance 3 weeks ago for my Mother-in-Law, as she is 63 years of age and has had a triple-heart by-pass operation in January 2010.
The staff on this flight (a black gentleman wearing a cream suit), insisted that on arrival at Durban International Airport, that she walk from the plane to get her baggage as there is apparently nothing wrong with her.
After pleading with him and showing him the visible operation scars on her chest, she was refused wheelchair assistance.
She had to ask one of the other cabin crew members to assist, as she began having heart perpetrations from the stress inflicted on her by your Mango Airline Staff on this flight: JE223.
Is this the type of service that the public receives from your Airline which we pay for?
I spoke to Brenda Mashua on [protected], who was very empathetic in dealing with our complaint and re-assured us that this matter will definitely be resolved to our satisfaction.
I urge you to question all the cabin crew on Flight JE223 dated 14th August 2011, as to their misconduct and their refusal to assist the elderly.
I demand an explanation as to why this was done, a simply apology is NOT going to be an adequate resolution to this problem.
Secondly, we have booked a flight from JNB to CPT on the 27th August 2011 – Booking Reference: JVXHNJ
Due to the horrible manner in which Mango Airlines treated my Mother-in-Law this morning on her flight: JE223, we want to cancel my booking flight JE703, we expect a full refund.
This was the first and LAST time that we will ever be using your Mango Airlines to fly anywhere.
We would rather pay more to fly with either Kulula.com or 1Time Airlines, as the staff & cabin crew of these airlines treat ALL passengers (the young & the elderly) with dignity & respect, which does NOT happen when flying with Mango Airlines.
We would like your manager/s to contact us urgently regarding the poor service received from your airline on the following contact numbers:
This complaint has been posted on www.hellopeter.com, so that other passengers who use your airline will be made aware of how the elderly gets treated by Mango Airlines.
Brenda, please ensure that this matter is attended to urgently.

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3:46 pm EDT
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Mango Airlines cancellation of confirmed booking

I I booked two flights online from Cape Town to Durban departing on the 05th July booking reference JVBSYM and opted to pay the following day. I proceeded to pay the following day and thought all was okay. When I received the confirmation, I did not check as I had already printed the email received on the 27th. I went to check my departure time on the 04th and opened the email dated the 28th June and learned that the booking was for a flight from Jhb to Cape Town on the 04h July. I immediately called the contact centre and a very unfriendly person by the name of Lusanda told me that there was nothing I could do as the flight had already departed from Jhb and that it was my problem. The flight for the 05th from Cape Town to Durban was cancelled by Mango an hour after the confirmation via email was received. There was no email advising the booking was cancelled. Mango does not have any record of an email sent to me confirming that my flight for the 05th has been confirmed, it appeared as if I was fabricating this. Who do I speak to, to make good on this mess? Today, 05th July I got a call from Yusuf in the Guest Servives department of Mango and according to the IT department I did not request payment within 24 hours which justifies the cancellation which they do not notify their customers of. It is unacceptable that flights are confirmed but no notification is given if the booking is cancelled for whatever reason. Because I was not in Jhb to board the flight I am considered a no show and therefore I have to pay for another flight. I dont live in Jhb and did not request a flight on the 04th why would I need to phone them to cancel. They cannot even say that we need to share the blame and meet each other half way, they must be having cash flow problems if R1, 300 is going to make a dent in there bank account. If 93% of consumers using hellopeter post negative remarks, what does that say about the business as a whole. At some point people are going to look at poor service, bad attitudes, and no regard for the people who they depend on to keep there doors open. It would seem that the welfare and general consumer satisfaction does not factor in the way Mango operates it business.

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TAshington
, ZA
Apr 30, 2013 8:10 am EDT

After doing a recent booking with Mango, their system crashed mid-way and when I called they said the reservation had not been done so they re-booked (even though I had a reference number) and took my credit card details resulting in my having two bookings and two charges on my card for the same journey.
They never bothered to call me to let me know this, it was only after checking my bank statement a month later, that I realised the issue. I've now been calling and emailing constantly to get this sorted, to no avail.
Shocking.

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Petro Korb
, US
Oct 08, 2013 5:56 am EDT

We arrived 30 minutes before our flight because we where delayed by traffic to the airport. We where told that they have closed the check in counters and that they would not allow us to board the flight even though the flight was still there and had not even left. We paid for this flight and they where all to happy to take our money and leave us stranded at the airport.When trying to figure out how to re-book the flight we where given as little information as possible. Every time we inquired about the price the price would go up and they would give us some half hatred excuse why. We ended up flying back with Kulula, what a helpful airline. No hassles and cheaper than re-booking with Mango and this was for a new flight on the same day! Mango is the most unfriendly, unhelpful airline I have ever had to deal with. On top of everything they would not even reimburse any of the money that had been payed for the flight. Needless to say I will never fly with Mango again and will encourage all my friends and family to travel with Kulula.

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marufah
, ZA
Dec 09, 2012 12:23 am EST

EXTREMELY upset and dissappointed at the service received at the MANGO AIRLINES, CAPE TOWN INTERNATIONAL AIRPORT, my niece was booked on the 06H45 flight WITH THE REFERENCE NUMBER KPQJBX, flight number JE 702..when trying to book in at 6h00 THEY WERE INFORMED THAT SHE WAS TOOOO LATE for her flight( and had to either purchase a later flight or forgo her ticket.being her first time flying she was in a state of distress already and now mango was claiming she can't take her flight..This to me is very un-exceptable because we all know that plenty of times while waiting for a flight, airlines wait for "late passengers and their names are being announce continiously!She had to end up paying an extra R722 for a later flight to Lanseria, which to me is DAYTIME ROBBERY for a 15 year old.I will let everyone know, facebook, twitter, hello peter and every other social network I am on, what disgusting service you provide and will further not recommend THIS AIRLINE AGAIN!I ask myself was THIS FLIGHT OVER-BOOKED? thats why 45 mins before the allocated time of departure "book-ins were CLOSED".Is this how MANGO AIRLINES EXPLOITS ITS CUSTOMERS INTO PURCHASING HIGHER AIRLINE TICKETS?

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Nasiba
, ZA
Feb 03, 2013 6:12 am EST
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I had booked a ticket online and typed the destination in incorrectly.therefore called mango airlines immediately to correct mymake.i mean like 5minutes later.they now say I ave to pay a penalty of R367.that in my opinion is not fair or good business ethics!also they cannot or refund the ticket.please see their Facebook page-huge number of complaints.i am really tired of these companies ripping us off!

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R Hoosain
, ZA
Aug 02, 2016 4:16 am EDT

I travelled on Mango Airlines in April 2011 and my bag handle broke.I went to the mango counter and spoke to a guy named Imraan he took my bag and promised to have it repaired.Every since that day i have been running to their offices in Durban and JHB and also called them numerous times spoke to several staff members( Imraan, Pranell, Joshua, Zailudeen, Thando, Sbu, godfrey) thats a few i remember.I was also asked to send a pic which i did. All promising to get back to me.But no 1 ever does. I was told recently that my bag has been lost and no one knows where it has disappeared to. Its been almost 2years that i havent received any news of my bag and i think the staff of mango have treated me very unfairly as they have lost my bag and has no decency to rectify their mistake. Mango's after service is pathetic and shows that they donot care the least about their passengers that chose to fly with their airlines. I am at a stage were am fed up running after the staff and wasting my calls on them because all they do is feed me with unneccesary lies.
All i want is my bag back and to finally sort out the matter.

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Gomolemo
, ZA
Jul 12, 2016 5:49 am EDT
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was enticed into travelling with Mango after seeing the special you
had yesterday and took the liberty of booking before it came to an
end.

The website timed out while I was busy with the reservation and upon my second attempt, I couldn't proceed because the booking had gone through under ref: KCPDCL. I then went on to the mango site again to compare details and indeed it was my details under that reference.

I noted also that I had 48 hours in which to confirm the booking.

I am from Shoprite in Arcadia to pay for my booking and was told the
reference number was under somebody else and that my name did not even
appear on the system, and had to book another to reserve a seat, and
that

I am deeply diasppointed by the false advertising conducted as I can
imagine this error could have as a result of that.

I know I was still within the timeframes provided.

the fact that this company doesn't even respond shows how little they care for the same customers they service.

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NONTO
, ZA
Jul 12, 2016 5:48 am EDT
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I made my booking using cheque card

The consultant debited my account by R285 instead of R570.00.

I called numerous time to ask for refund as consultant advised that funds will be credited after 24hrs

I phoned on Monday 01/11/2010 and the consultant advised that she will send a form to FNB to credit my account.

On 04/11/2010 I phoned my bank they said they did not received any claim from Mango.

Then on 09/11/2010 I spoke to Sifiso who promised to do the same thing and I gave him auth number 509726 to sort this out.

I need status of my query ASAP.I told Sifiso I am not going to call again because your staff is incompetent no-ne wants to take accountability or responsibilty towards customer complain.

I really think you service is very poor.
I logged my complain on helopeter but no response because they no registered with them.
I was copied on one of the email showing that my query was escalated on 20/11/2010 from Elze Rooskrantz to Sifiso Mhlambi.

No one is showing interest with my query.

Please assist.

I am tired of running around

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S Harris
, ZA
Jun 07, 2013 3:40 am EDT

I received an email on 3 June 2013 at 23:08 regarding flight specials. I was very excited, because I need to purchase tickets from Cape Town to Joburg and back. So I saw on the bottom of this email that it is for one-way tickets only. No problem. So I booked my flight back from Joburg to Cape Town online.
Then I started making calls on 4 June 2013 since 09:00 to book a one-way flight as per this special. I phoned [protected] times and [protected] times between 09:00 and 10:54. Finally I got through. After holding for another 14 minutes I got through to an agent. She told me that this special is for return flights only!
What the hell, Mango?
I emailed them on 4 June. Still no reply from them. How are they going to make this right?

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Deresh
, ZA
Mar 31, 2016 12:37 am EDT
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Name : Deresh Panday
ID No : [protected]
Flight Date : 29/02/2016
Flight Time : Departure from Cape Town 13:40
Flight No : JE346
Tag Number : [protected]
Bag Description : Black BMW Travel Bag
BAG HAD A CABLE TIE ON ZIPS - WHEN I GOT HOME I NOTICED THAT THE CABLE TIE WAS TAKEN OUT.
Item Taken from Bag : PRADA SUNGLASSES

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berryme
, ZA
Feb 18, 2015 2:43 pm EST

I flew from OR Tambo on the 9th Feb and my bag was broken into and items worth more than 10k were taken off my bag. They said they will only pay me R145 per kg. My sneakers cost 3k and weigh about 200 grams and they refuse to pay. Knowing very well that they employed thief's. Or is it how they make their money? I will never get on a mango flight ever

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5:57 pm EST

Mango Airlines theft of luggage after сheck in with mango air

After traveling from Dubai to Johannesburg, my final destination being Durban, I booked the earliest available flight from Johannesburg to Durban. This was via Mango Airlines.

After the 1 hour flight, I arrived at my final destination. It didnt occur to me that the bag was opened and items where taken, I realised this once I reached my hotel room. I was disgusted and the siight when my bag was opened, the airport staff had enough time to go open the double locked bag and take the perfumes, expensive clothing, toiletries bag, my kids gifts were taken & the wrapping left behind, further to this, someone elses old clothing was put into the bag to make the weight seem correct and then relocked.

I immediately contacted ACSA and their response is that its not their concern but rather the airline that operates within their Airport, being mango Airlines. The baggage desk at mango was full of people with the same complaint.They even showed me how the baggage staff open the bags by splitting the zip.

Worldcup 2010 is going to be a good time for these baggage staff if they continue to do this. South African Airlines and Mango Airlines are the main agencies that allow this to occur.

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1:43 pm EST
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Mango Airlines terrible service

My gran & I were due to fly back 2 Johannesburg from Cape town on January 16th at 5:45. We arrived late as my gran who's 84 had trouble walking & we had 2 get help from the owners of the guest house 2 assist us. Arrived at the airport in a state of panic at 5:30, needless 2 say flight was closed. We were referred 2 the guest services desk. Was 'greeted' by THE most unfriendly woman, she didn’t introduce herself & wasn’t wearing a name badge so i don’t hv her name but am sure there shud be a roster of who works when. Asked her if i cud rebook the seats, 4 our flight to Johannesburg. She quoted me R1800 per person 2 Jhb, this is totally ridiculous. I then went to the 1time counter next door where they quoted me R1400 for both my gran & I. How on earth can 1 one way on Mango be R1800 per person? I was in such a state of panic, this stupid woman at guest services didn’t even try & b sympathetic, she was so eager 2 hand me back my ID so I cud go 2 1Time. PATHETIC service and as a result I now lost that money. I'd like an investigation into this & hv a portion of my monies reimbursed as I feel that had she bn helpful i cudve rebooked, more money 4 Mango & less stress and waste of money 4 me.

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daliwonga rasmeni
, ZA
Jan 21, 2011 3:13 pm EST
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My son lost some valuable atricles from his bag as when we landed at OR Tambo on January 16 from Durban. I had to fork out some more money in replacing those articles. I am not sure if one should still continue to use Kulula Airline ever again.

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4:20 pm EST

Mango Airlines I tried phoning mango head office but cannot get throug

My wive travelled along with my 8 month old baby from Durban to Johannesburg via Mango. I asked for assistance to help my wive with her handlugage seeing that she had to carry my baby girl, her laptop and the baby's bag on board..We first went to the assigned place (if you need assistance wait here) for help, but they said they don't assist with lugage. Then I went to the Ticket office of Mango were the Lady told me they are under staffed and can not assist her! while there were about 8 of them in the office reading magazines! Eventually a lady from airport security helped my wive!

This is unacceptable service and if I never in my life have to use Mango again, it will be too soon!

I tried phoning Mango head office but cannot get through!

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7:57 am EST
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Mango Airlines refuse boarding

I booked flights for the first time for my mum and neice. Mango refused them to board the plane because my neice did not have her birth certificate. No one told me i need to get them to carry identity documents. All the booking consultant told me was that i need to fax my ID and Edgars card to them which they need to take to the airport. They asked my mum at 08h00 to go to the police station and get an affidavit which she did. She comes back with it and is told she still cannot get on the plane.
Mango informed me my money is forfeited and did not even assist me to get them on later flight. Disgusting. First time and last time i will ever consider Mango and definately wont recommend them to anyone!

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Trisha G
, ZA
Aug 05, 2011 10:32 am EDT
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I booked a flight with Mango 2 days ago
I arrived at the check-in counters 25 minutes before departure and i was refused my boarding pass because apparently check-in was closed. When i mentioned the time and said that there was plenty of time before the plane even left i was told that this flight didnt have much passengers therefore they closed early and couldnt wait for anyone else. Since when does a passenger not have a say because there were few passengers onboard?
Whether there's one one or 10 passengers that's boarding a flight, we all have an equal right to get on that plane because we all paid.
There were 4 passengers left behind that day because some staff members wanted to leave early and ofcourse we were told that nothing could be done and that we lost our money because "we should learn from our mistake and not be late" even though we weren't really late. While i agree that 40 minutes before departure is the check-in time, we cannot control traffic and road works and not everyone has time to waste, sitting in an airport 2 hours before your flight. Some of us have things to do. The people at the boarding gates were willing to let people go through if you had your boarding pass but thanks to a few incompetant lazy workers, we didnt have ours
Mango has lost 4 customers and possibly more because alot of people will be hearing about this incident.
Trisha

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2:11 pm EDT

Mango Airlines overbooking of flights and no response

I booked my ticket about 2 months ago to fly from JBG to Durban return this pass weekend. However on Sunday when I arrived at the Durban airport to check in for my flight(6pm). However the flymango team leader told me that their flights are overbooked. They could not apologise and acted as if it is my fault the plane is overbooked. Niether could they give me a time when I could be departing from the airport. I requested to speak to the manager(Christo), which the team leader totally refused. Myself and my husband had to sit at the airport for a standby flight which we eventually got at 9:30.

Mangos behaviour is totally unacceptable as in situations like these, we have to face the consequenes. I finally only arrived at home at 12:30.

On monday, I phoned and laid a complaint with Mango(reference number JBDNMB) and they confirmed they will investigate the situation and give me feedback tomorrow.. However today is wednesday and still no feedback or apologies on this issues?

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11:48 am EDT

Mango Airlines don't book with mango unless your life is perfect and nothing in the world will upset your travels plans

In England, the cheap airlines make money by having excessive penalties for too much luggage. In South Africa things are different.

I bought 3 one-way tickets from Mango on 29 August 2009. Plans have changed (as they do!) and one person is no longer joining us. Unfortunately Mango does not do refunds. To me that is unreasonable and poor business practice. It is understandable that people shouldn't be able to cancel at the last minute penalty-free.

In my case, I would have cancelled more than 40 days before. Surely it is reasonable to get a refund then? What rationale other than greed is there for not allowing someone a refund under those circumstances. They will be able to sell the ticket. Also, to change the name on the ticket if I sold it would be an extra R130. This makes it even more difficult to sell a ticket without making a significant loss. So how does Mango make money...

I want a refund because this is bad business practice and it will in any event have to change when the Consumer Protection Act comes into force.

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