Malaysia Airlinesunable to check in online causing missed flight

Review updated:

Hello, I booked the flight for 25/1/17 at 1540 for Chinese new year from Kit Kinabalu to Penang on December last year, and only to realize that my transaction got problem few days later via my email. I called the customer service and they solved my problem, but I was unable to check in online even when the online check in was opened, so I was thinking of approaching MAS counter on the day of flight itself as being instructed on the webpage. On the day of the flight me and my friends who bought the same flight went to the airport together and we were delayed by heavy traffic but nevertheless we managed to reach about 20 minutes before the departure. But I was directed to 2 different places for my check in, my friends who checked in earlier was able to board the plane while I couldn't make it in time even I ran to the places that I was directed to. I have to pay another rm130 for a new flight which is not even to Penang but KL on the next day morning, and I even have to pay to travel from KL to penang and it was also time consuming (an extra 6 hours drive). If there is no problem with the online check in or the workers have been more helpful I wouldn't have missed the flight, so I am wondering if there is any compensate for my loss. Thank you

Malaysia Airlines
Malaysia Airlines

Jan 30, 2017
Sort by: UpDate | Rating


  • Df
      Feb 01, 2017

    Are you serious? You reached the airport 20 minutes before departure and you expect people to compensate you? Please be more prepared when travelling next time ok.

    0 Votes

Post your comment