Malaysia Airlines / lost luggage with puny compensation!
My letter to zamri muslimin, head of customer care in mas after mas sutbbornly refused to pay anything more than usd 20 / kg of check in luggage!!! My check in luggage was 9kg!!! Usd 9kg does not even cover the cost of my bag!!!
You obviously do not know how much a bra costs, to which I had 3 very
Good ones in my lost bag and the amount of usd 180 would just cover
I am really surprised your calculation of compensation would include
My expenses in singapore, to which I had to fight so hard for. I would
Have gladly not incurred those expenses and the stress and shock of
Surviving without a bag. How am I to survive in a foreign land with
All the pressing demands of work if I were not to purchase
Necessities. I was told by the changi lost and found to purchase what
I needed to which I did. The reimbursement is reasonable and expected.
I did not even purchase a new luggage bag nor my usual branded
Toiletries and cosmetics, and on the flight back, I had to buy a box
And tape from the post office to check in my liquids! What a great
Experience! Malaysian hospitality?!
You have refused my request to cover the purchase of the toiletries
After it was quite evident my bag was lost nor even budge an inch for
Flexibiliy of the claims.
You just glossed over the fact that the contents of my bag cost so
Much more and contained items that meant something to me personally. I
Had to explain to my colleagues that I lost our bosses baby shower
Gift. How great is that!
I have not felt any real compassion at all from mas from the moment
This incident happened. I only feel you wish to close this case
Quickly and neatly and sweep it all under the carpet case in point-
Forcing me to quickly accept and process the claims as after i
Accepted I legally no longer had a case against mas?
It is really extremely disheartening. I started off giving mas the
Benefit of the doubt and a chance, but through this whole experience,
I have the reinforced believe that truly, the general perception of
Mas by malaysians is true. That is it a poorly managed company in huge
Debt with incompetant staff.
I will exercise my rights to express my views to the media.
On 3/21/12, zamri muslimin <[protected]@malaysiaairlines.com
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