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Malaysia Airlines / credit card charged and booking not confirmed

My husband has just made a reservation for the both of us to Singapore and his card has been charged twice for his booking with a system error prompt. Even that, his booking wasn't confirmed. Requested to cancel and he was charged a penalty! Can someone please attend to this? It's very frustrating. The website is down with several system errors! Please fix this.

Malaysia Airlines

Tr
Nov 15, 2017

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