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Malaysia Airlines / website service is horrible

1 United States Review updated:
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MH was having an offer for flights and i was trying to book a flight to KL from Miri. the website was loading was fine until the flight price confirmation page. after accepting the price i click next and the 'processing' page comes up and i wait a few moments and it returns back to the price confirmation page with an error message saying "We are sorry but an error has occurred - please try again shortly " i kept trying for over 2.5 hours and the same thing kept happening. i tried again later at night at around 8 and the same thing happend. i tried again at midnight, the price of ticket had tripled as the cheaper flight was 'soldout' and even for the more expensive flight the same problem kept on happening, i was unable to book the flight. i wonder how the tickets could have been 'SOLD OUT' if nobody could even book them?! MH make sure ur website can handle the increase in visitors before introducing an offer if not there is no point! i have yet to experience such slow website response from airaisia even whn they had their zero fair lately.

Vi
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Comments

  • Fr
      5th of Jun, 2009
    0 Votes

    I experienced exactly the same issue in addition to others.
    MAS customer services sometimes takes weeks to reply or they do not reply at all.

    If I can help it I will never fly them again as their service and customer service stinks

  • Di
      15th of Jul, 2009
    0 Votes

    I am having prblem with the mas online booking as well. I key in my details and i checked it thoroughly. I am pretty Positive that i spelled my name correctly. so i paid and along came my E-ticket to my mailbox..and i am pretty surprised to find out that they mispelled my name. two letters have been missing from my first name. so i called the company and they were quick enough to point finger at me and said that it could have been that i made mistake while typing my name. so it is impossible to change the ticket and the only way is to buy another ticket. thinking that it could have been my mistake i booked another ticket and make sure someone proof read my details before paying for the ticket. the next thing i know another e-ticket reach my mailbox and surprise surprise they mispelled my name exactly the same as the previous ticket. How on earth could i mispelled my name twice..i guess only God .. (and the MAS worker )knows. i cant help but yelled at the operators who kept on saying it is impossible that the mistake could have happened. i was refered to the IT depsartment and they took forever to answer my call. so i just give up and plan to yell at some people at MAS office tomorrow

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