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4.1 623 Reviews

MakeMyTrip Complaints Summary

89 Resolved
133 Unresolved
Our verdict: Dealing with MakeMyTrip, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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12:54 pm EST
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MakeMyTrip overcharge by makemytrip

I booked an round-trip air ticket on Nov 11 with booking ID of FLT00007762988. The total charge was Rs4873. At night I was called and told the return flight 9W-2121 was not available. I checked the website again and when the service person called back, I told her to change the return flight to G8-371 (from the flight on Sun night to Mon morning). I remember the quoted price of G8-371 at the time was Rs200-300 cheaper than the 9W-2121. But the billing amount in invoice I received the following day remained Rs4873. I made several requests via hotline and email, but no satisfactory response was received.

All the information I received from [protected]@makemytrip.com look quite illogical, inconsistent and ill-grounded.

1) I received in email titled “MakeMyTrip E-Ticket for Booking ID FLT00007762988” on Nov 11. It shows the charge for departure flight and return flight Rs2333 respectively, but with a total charge of Rs4873. So far I didn’t get an explanation under what account rule Rs2333 + 2333 equals Rs4873. I don’t think this invoice would be regarded valid by any government agency or organization.

2) "At the outset, we apologize for the inconvenience caused to you. With reference to your mail we would like to inform the price for Mumbai to bang lore which was been booked by you was 2333 INR and the ticket is issued in the amount of 2229.
We have process this request to the concerned department to process an amount of 104 INR. We request to please cross check with your bank after 10 working days."

- I received this email on Nov 18 from Prashant.[protected]@makemytrip.com on behalf of [protected]@makemytrip.com. No refund ever happened.

3) At my request, they sent me this new 'correct invoice'.
AIR
S. No. Traveller Name Airline Flight No. Sector Travel Date CL Traveller Type Base Fare Fees and Surcharges Total
1 LEI CHEN SG 344 BLR-BOM 2009-12-05 Adult 1 2591 2592
2 LEI CHEN 9W 2121 BOM-BLR 2009-12-06 W Adult 351 1239 1590
Total : Rs. 4182
Promotional Discount : Rs. 0
Grand Total: Rs. 4182

- Received from Abhinav.[protected]@makemytrip.com on behalf [protected]@makemytrip.com on Nov 24. I don’t mind if they actually charge me of Rs4182 and refund the extra amount.

4) Received shortly another 'correct invoice' after the last email from Abhinav.[protected]@makemytrip.com as below,

Service Tax # AADCM5146RST006
S.No. Pax Name Ticket No. AL Flt. No. Sector Travel Date CL Pax Type Fare Taxes S. Tax Disc. Svc./Mgt.Fee Total
1 LEI CHEN A3NTDN SG 344 BLR/BOM 05Dec2009 Adult 1.00 2, 339.00 0.00 0.00 200.00 2, 592.00
2 LEI CHEN CJVZX3 G8 371 BOM/BLR 07Dec2009 Adult 1.00 2, 228.00 0.00 0.00 0.00 2, 281.00
Total Amount 4, 873.00

- My question remains the same: there are no mathematical equations here. Rs1+Rs2339+Rs200 ≠ Rs2592, Rs1+Rs2228 ≠ Rs2281. Besides, the total amount for departure flight SG344 here(Rs2592) is different from the number in the original invoice(Rs2333). Why? These figures look to me suspiciously manipulated. I sent mails on Nov 24, Nov 25 and Dec 16 for further clarification on these points and was not responded ever since.

5) Below is the last mail I received from customer.[protected]@makemytrip.com on Dec 6.

Thank you for choosing MakeMyTrip.com to book your air tickets. We would appreciate you taking a few moments to give us your feedback regarding your travel on:

Airline : Spicejet
Sector : BLR-BOM
Flight : SG-344
Airline : Jet Konnect
Sector : BOM-BLR
Flight : 9W-2121

They still didn't have a clue which return flight on earth I actually take. Is that the reason why it’s so difficult to figure out the correct billing amount?

I cannot believe these sloppy and self-contradictory messages come from single one company if there be any internal training and control systems in place.

The price difference is trivial. But the indiffernce and arrogance they show really makes my indignant. Simply because this is smal money, they can rightfully put this money into pocket without giving a justified reason to the customer? When issuing or making up invoices, they don't even bother to make it look mathematically correct at least. What can I say?

I will go to file a consumer grievance complaint againt MakeMyTrip on deceitful business, or faking invoice, or simply road robbery.

Please think twice before you book on MakeMyTrip. If you are bold enough to go, make sure you take screen shot for every step during the online transaction, keep all the sent and received emails, and record all the conversations in serivce line, in case you go to a lawsuit against them in future.

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kumarklawyer
Ottawa, CA
Jan 09, 2012 6:14 am EST
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I have also been overcharged for my trip from Delhi to Pune and back. I wrote an e-mail to the President Mr. Deep Kalra but he may be too busy in replying to the customers' e-mail as follows:
From: Krishan Kumar [mailto:kumarklawyer@gmail.com]
Sent: January-07-12 1:45 PM
To: 'deep.kalra@makemytrip.com'
Cc:
Subject: RE: URGENT: My ticket from Delhi to Pune: Request for refund of OverCharge of Rs. 2, 467.

“Happy New Year”

I am still waiting for a favourable resolution to this issue of overcharging Rs. 2, 467 for my travel from Delhi to Pune (my flight from Pune to Delhi was cancelled and hence we should be receiving a full refund soon).

Please expedite refund of overcharge of Rs. 2, 467.

Sincerely,
Krishan Kumar
M.A. (Econ.), M.Com.
LL.B., M.B.A., C.P.A.
47 Starwood Road
Ottawa, ON, K2G 1Y9 (Canada)
Phone: [protected]
kumarklawyer@gmail.com
From: Krishan Kumar [mailto:kumarklawyer@gmail.com]
Sent: December-22-11 11:50 AM
To: 'deep.kalra@makemytrip.com'
Cc: 'share.feedback@makemytrip.com';
Subject: URGENT: My return Tickets from Delhi to Pune: Request for refund of OverCharge of Rs. 4, 934.

Dear Mr. Deep Kalra, President of MakeMyTrip.com:

We booked my tickets on line as shown in the attached MS Word and .pdf
files.

You have charged us Rs. 13, 468 (Booking ID - NF2203213376217) when I could find the fares at your own website
Rs. 8, 534 as follows:

Review Travel & Fare DetailsHide

You can enter your PAYBACK (i-mint) or My Trip Rewards
number/Dealcode/Ecoupon in the deals section on this page

Airline/Carrier Fare Type Departure Arrival Stops Duration

MMT Special Refundable Fare Rules New Delhi Sat, 03 Dec | Between
15:05 - 18:25PuneSat, 03 Dec | Between
17:10 - 20:30 NonStop 2h 5m

As this is a special fare, we are restricted by the airlines to not show
airline name and exact flight timings before you make the payment. .

MMT Special Refundable Fare Rules Pune Sun, 04 Dec | Between
10:20 - 12:50New Delhi Sun, 04 Dec | Between
12:25 - 14:55 NonStop 2h 5m

As this is a special fare, we are restricted by the airlines to not show
airline name and exact flight timings before you make the payment.

Flight Base Fare:

1 Adult(s)Rs.6432

Flight Taxes & Fees:

1 Adult(s) Rs. 2102

Discount Rs.

Total Rs. 8534

Travel Insurance Price:(Remove ) InsuranceRs. 111

Therefore, please credit the difference of Rs. 4, 934 to the Bank
Account over-charged for the tickets with a confirming e-mail to us.

Thanks.

Sincerely,

Krishan Kumar
M.A. (Econ.), M.Com.
LL.B., M.B.A., C.P.A.
47 Starwood Road
Ottawa, ON, K2G 1Y9 (Canada)
Phone: [protected]
kumarklawyer@gmail.com
---------------------------------------------------------------------------------
E-Ticket
MakeMyTrip Booking ID - NF2203213376217
Booking Date - Tue, 29 Nov 2011

Itinerary and Reservation Details

Kingfisher Class
IT-155 Departure
Delhi (DEL) Terminal 3
Sat, 03 Dec 2011, 16:45 hrs Arrival
Pune (PNQ)
Sat, 03 Dec 2011, 18:50 hrs
Non-Stop Flight
Duration: 2hr 5m
Refundable Fare
Cabin: Economy

Passenger Name Type Airline PNR E-Ticket Number
krishan kumar Adult MQPADO 090 [protected]

Kingfisher Class
IT-153 Departure
Pune (PNQ)
Sun, 04 Dec 2011, 11:35 hrs Arrival
Delhi (DEL) Terminal 3
Sun, 04 Dec 2011, 13:40 hrs
Non-Stop Flight
Duration: 2hr 5m
Refundable Fare
Cabin: Economy

Passenger Name Type Airline PNR E-Ticket Number
krishan kumar Adult MQPADO 090 [protected]

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1:12 am EST
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MakeMyTrip payment made for holiday package n no show

i got a call from makemytrip call center saying that they have a great deal for me. i pay some money (which i did online through my credit card) and i would get membership to Makemytrip and would get a holiday package with it. I made a prompt payment and i was promised that the details would be mailed to me.

i got just this clipped e mail from them saying we recieved your payment thank you (it was like saying... 'we fooled you!')..there was no further communication. No replies to my emails. there was a mention of an 'inbound number' in the first mail sent to me..which seemed like a telephone no ...and i tried calling them. No one answers that phone. their toll free no is there again to fool me. each time i get thru..all i hear... is ...some chatter .select this no for speaking in english...n then it goes on...only...to say..please visit our website... n gets cut.

i have my credit card statement as proof of the said payment. please advice on what to do.

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N.prabhu
, IN
Feb 02, 2010 1:25 am EST

dear sir,
i am M.NARASIMH PRABHU and my wife name is M.GUNAWATHI PRABHU and my son name is MN.CHOTU
i was cancelled the trip from kolkata to chennai on 30th december 2009 at 1830 hrs by air india flight number IC#765. my PNR no. is REPBG7/IC. please refund my money as soon as possible. my contact number is [protected] and my BANK A/C no. is [protected].
please reply me and call me in the number [protected] .

thank you

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11:04 pm EST
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MakeMyTrip worst e-ticket format and no return ticket information

e-ticket which they sent has no return ticket information though i booked return ticket open for my parents visit visa . Immigration at hyderabad stopped my parents as printed e-ticket itinerary does not show return ticket information . after 3 hours discussion with Airlines & immigration, airlines checked the ticket on their system and gave the print out of complete e-ticket itinerary including return .
when i called make my trip customer care, they are keep saying no need to show return ticket at immigration . this customer care sucks... I relazed one more time how the quality of indian airlines travel agent support .

I never recomend booking through this site though they offer less fare.. it's a big hassle

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MakeMyTrip refund of money against cancellation

I had booked my air ticket fro Cochin to kolkata on 25th Sept 2009 vide MakeMyTrip Booking ID : FLT00006737520. And cancelled the ticket on 27th Sept 2009 vide Reference ID: IN0909R0079917.
But till today make my trip has not refunded my amount. I have communicated several times thry mail & phone to customer care, but they are dodging everytime and and they not giving any confirmation about my refund money. Every time they are saying their system is under updation, call us after 1 hour. Also I have attached the detail of my booking and cancellation herewith. So pl help me to get my refund money .

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MakeMyTrip cancellation charges charged by them on the name of airline ia actually charged by them

I have bought tickets with make my trip for 4 passengers to goa by kingfisher airlines the cancellation terms mentions rs 750 would be charged by the airline and rs 250 by the make my trip as service charge per passenger. as I could not get through their phone lines for the past 2 days I thought of calling the airline directly much to my surprise tht there are no cancellation charges at all as the base fare is rs 0 and all the taxes I hve paid wld be refunded. now my booking is for 9 oct 09 I cant even proceed until this gets sorted and cant even get in touch with them

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MakeMyTrip fraudulent double charges on credit card

Hello, Add me to the long-list of the miserables who've used a Credit Card on MakeMyTrip.com & paid twice. On 16th June, I tried booking a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. I was happy at the fares shown on makemytrip.com website as they were the cheapest. I was using a friend's (Mr Virendra K.)credit card trying to complete the booking. However, the site wouldn't take my booking citing problems with the credit card.

Naturally, I gave up, But, soon as I received a call from their call centre (they must've gotten my details from the form I filled on their page). One Mr Avi Jain asked me why I abandoned purchase of the ticket & offered help. When I complained that the site was turning down the credit card, he asked us to try again. When that failed, I requested him to send me the ticket offline; i was willing to pay cash. He blocked the ticket & I was directed to their MIDC, Andheri office to pay in cash & collect the ticket the next day. I repeatedly enquired whether they'd still charged the Credit Card & he denied saying the transaction has not gone through.

Since the fare was cheap, I dashed to their Andheri office the next day morning. I met one Ms Sangeeta Jadhav who completed the transaction & gave me my ticket for 18th June. Their booking ID is IN0906B04541 I was so enamored that I offered to send them a complimentary email for their good service, which I did.

But, little did I know that my nightmare had just begun. When I came back from Riyadh, my friend called me to inform that makemytrip.com still charged the Credit Card with the full ticket amount. I was aghast. When I called Ms Sangeeta Jadhav in their Andheri office, she pointed out that this was routine system error & all I needed to do was send them a fax of the statement to reverse the charges. And then makemytrip.com's true colours started unfolding.

I must've send 10 faxes, but on every call after that they claimed that no fax was received, inspite of we having a Fax sent confirmation. Then we sent the scan of the Credit Card statement. Again, none was received & whenever they received it, it was not opening.

After too much pestering, their Gurgoan call centre asked to send the details now to their Gurgaon office. Again all the faxes sent were not received & their telephones just kept ringing away. I kept blasting away emails threatening to complain to consumer forums but nothing worked. All I kept getting was canned service emails repeatedly asking to send the statement scans again.

Just on curiosity, I googled Makemytrip.com for consumer complaints & what do I find? They are notorious for this double-charging, snagging credit card details, cheating on refunds & what not! No wonder the consumer forum complaint did not work on them; this is their business model - double charge & loot whichever unsuspecting guy happens to give them their Credit Card details.

Honestly, I don't know if I'll ever get back my money. The next credit card statement has come in with interest levied on their previous amount. I hope to get justice & money back. Also, I want to know if there is a way to punish & shut down fraud companies like MakeMyTrip.com.

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MarkCalvin
hkjh, US
Oct 31, 2009 9:38 am EDT

I'm also facing similar problem.

Does anybody has got the emailID of MANAGERS/CEO other high level guys?

This is just irresponsible.

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11:33 pm EDT
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MakeMyTrip my worst experience with customer care pnr no. - yqc4fa

Hello,

I have had the worst customer care experience with the makemytrip. I seriously am so much frustated with the way customer care talks and answers your query.

I wanted to reschedule my parents tickets because of medical emergency which was booked for 29th Aug (PNR No. - YQC4FA). I called up yesterday (5th June) and talked to "Ruchika". After talking for an hour on phone she told me that the reschedule penalty is 300$ plus the airfare difference. I asked her to book it for 14th of july because on makemytrip website I could see the airfare was $726 per ticket (means the airfare difference would be $4). She told me that the airfare difference on her system is 100$. I do not understand why two interfaces of the same system is giving such a big difference. She explained it to me that sometimes airlines put extra charges for the reschedule. I asked her whats the cancellation charge? She replied after "10 minutes" and checking on the system that its the same as reschule penalty which is $300. I said just go ahead and cancel my tickets and I will book it again from your website. It was saving me 200$, makes sense?

She said if she can call me back after doing all the formalities and confirm it. I said I am fine with that.

I did not recieve any calls from makemytrip for one day. After checking on the website again I found that airfare was increased for 14th of July. Even though I could see for 15th of July its showing 724$ (airfare differnce of $2 from my original fare).

I called up again today (6th of June) and I talked to "Sapna". After again going through the same process and an hour long call, she told me that the airfare difference is $60, why? On your website its showing 10 different flights with airfare difference of $2? she explained that she is giving me the confirmed seats and on the website you never know if its confirmed, weird isn't it?

I asked "Sapna" to just cancel my tickets (I wanted to avoid all this discussion) and I will book it through website. She told me that cancellation charges are $375? Why "Ruchika" told me its $300 and I asked her the same. She said "oh its Ruchika, let me talk to her" and after talking to her she said "by mistake she quoted $300 to you"? MISTAKE after checking the system and after an hour long waiting on call?

I asked "Sapna" if I can talk to any supervisor or Manager because I am not getting the answer. She said that nobody is there and they will come at 10:30 AM (right now it should be 7:30 AM). So all the agents work without any superior in the company? When I asked she gave me the names of her Manager "Gaurav Kamboj" and "Deepthi Khare".

With no other options I contacted the web chat if I can get some answers there. I talked to "Rishabh Bhardwaj". After explaining him everything he mentioned that he will connect my chat to the concerned department. He connected me to "Sapna" again, what a coincidence? I am speachless! I asked her if I can get the phone number or email id? she did not reply back to me. THERE IS NO ANSWER ON THE WEB CHAT FOR 20 minutes! "Are you there Sapna" and the answer is "yes", but where are my answers?

I don't know what should I do and where should I contact. If this is the customer care service I am sure makemytrip will fall down very badly in future. In this age of so much competition you are causing so much inconvience for the customer and wastage of time. There is no answers and everybody is quoting a different price, and the best part is there is no synchronization in your own system? And you don't get your answers at all.

I am really afraid If I want to do business with makemytrip again! I have been a customer since long but I seriously dont want to go through makemytrip customer care at all.

Could you please help me out in reschedule? or please help me talking to anyone responsible and who knows the process! Please someone answer why there is so much money difference in the makemytrip website and customer care system? Does they pull air fare from difference resources?

If there is anybody listening please contact me on my phone [protected], or please reply back to this email. I will really appreciate it.

I am also forwarding the transcript of the chat I recieved on the email. I wish if it could have shown how much I had to wait for a reply.

Thanks,
Nish

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Update by Nishant Jain
Jun 07, 2009 12:23 am EDT

I do not agree that this is the indian culture. I do agree that indian customer care is acting sick and pathetic and causing so much inconvinience to the customrs.
I must say that I have had wonderful experiences with US customer care. They resolve the issues and talk very nicely and give you the best options. You will always feel satisfied.
I do not understand why it is the money game. Why they dont understand that the customer is wasting his time and money on some stupid game they are playing with their friends. They dont want to show it to the management and hide it and keep on making mistakes.
I wanted to take it to the management if in case someone listens and improve the system.

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gaurav shah
, US
Oct 29, 2009 12:57 am EDT

Makemytrip chargd me and not to be issued the ticket and ve assistant also notalk proprly name (Deepak chahary) i m witing forransfer chat from last 20 mins but response.

Mkemytrip charged and not issue my ticket how can buy my ticket. Thy regret immedately and not to be retu my balance. I want to fly after 1 days and mkemytrip said i will back yur balance time 6 days how can i affort?

It is really reall too bad sevice.

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AnshumanT
, US
Aug 02, 2016 4:09 am EDT

I booked a ticket on which a laptop bag was offered. I never got any kind of mail asking for any extra details. After 10 days I make a call to customer service and they tell me that I had to send a mail to specific email id to get bag.
Since all the details from permanent address to contact details and flight details are with MakeMyTrip, then what extra details do they want.

This is a clear indication of CHEAP TRICKS to fool customer. I am shocked and feel sad for such a big company for CHEATING.

I hope makemytrip will look into it and give a proper explanation (other than that it is company policy that I should have send u details (which makemytrip already have)).

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ehgreen
Santa Barbara, US
Aug 02, 2016 4:09 am EDT

Sought to add cities to point to point routing to enable "around the World" fare calculation. Staff unable to find capable person to deal with request, although I had arranged first two segments with phone agent sucessfully, telling them I wanted to add additional cities after Indian destination.

Used independent research at www.thegreatescapade.com to determine partner airlines to accomplish correct routing for journey after India (via Singapore Air and Air New Zealand) back to the US.

Also, Difficult phone conversation because of line quality, being cut off, and non-native English speaking staff.

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Harshit Chowdhary
, IN
Aug 02, 2016 4:09 am EDT

Hi All,

I had tried to book a ticket from ALD to NDLS from MakeMyTrip.com but twice the process got stuck at the payments page and I had to drop the idea of booking the ticket from this site. When I checked my account I was deducted for both the transactions although no ticket was booked. My transaction IDs were RAL6000778986 and RAL6000778854. After 3-4 days I got the refund for one of them. But the other one is still pending although I have made hundreds of emails and phone calls to them and every time I am given the assurance 'Sir this time please wait 48 working hours and you will surely get a reply or a refund' but I always find my inbox waiting for their email. On being asked I have also mailed them the bank account statement 4 times to them but every now and then they say sir please mail it again the attachment isn't opening here. I am fed up with their service as they pay no heed to customer service and don't even give a reply. Please someone solve this yaar...

Thanks,
Har[censored]

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higuys
laurel, US
Aug 02, 2016 4:09 am EDT
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Make my trip sold me fraud tickect, the reason why i can say fraud is from june 30 2012 i am calling every day and spending around 3 hrs on the phone with your customer support i only get below responses
1) Seats are not available ----> airlines can see the avaliability
2) Seats are available but unable to price ---> airlines can see the avaliability
3) tickect is exchanged to airline --- > airlines can see no issue
4) Cannot make change call airlines ----- > called airlines they always say only makemytrip can make change
5) sent email to concerned department and supervisor --------------- > i don't what that department does no response for 12 days
6) When i aks for senior/superviser they never transfer the call, after waiting for 30 minutes they will transfer the call to some other customer support person.
7) We will arrange call back ----------- only one time priya thakur contaced me and left voice mail.

I want to make the date change for 3 passengers, if you have not issued the fraud ticket please change the date, i checked/conference with air lines, they can see seats available and price the ticket.

I made every effort to contact with makemy trip, no response from your company.

Please beaware while booking your air line tickects, looks like you best deal you will know when you book the tickects

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Bal kishan Gupta
, IN
Aug 02, 2016 4:09 am EDT
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Dear Sir,

I want to cancel my ticketbut before 48 hrs, but failed.
As the make my trip argued that ticket is non refundable fare .

And kingfisher responding connect with booking agent only.

PNR IKWJSN [protected] fILIGHT IT3350

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Roli
Philadelphia, US
Aug 02, 2016 4:09 am EDT

I have a serious concern with MAKEMYTRIP's horrendous approach to doing business. these jerks feel they can treat us whatever way they want to ...

I booked a ticket and had to cancel some 6 weeks back, number one they charge my card for the ticket then charge again for the cancellation fee while the consumers are expected with 2 way money stuck up with them for how long i dont know ... I mean what is this guys ...had i known this kind of a business practice with no ethics no responsibility whatsoever. I feel like I have followed up a zillion times already and am less hopeful as I keep reading complaints against them for malpractice.

High time someone should check them out for such wrongful business tactics simply making money with both hands while customers like us suffer.

If anyone has had a chance of getting their refunds please advise cause as they claim to refund in 6-to- 8 weeks i doubt that its going to happen as 6 week s have already passed by and I have no solid from them if and how they r going to refund by or b4 the 8th week !

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Shampote
, US
Aug 02, 2016 4:09 am EDT

They are the worst people I have dealt with. They made the trip hell for my elderly parents who were travelling alone to India. The agent who booked my parents for this trip booked for them separate Internation and Domestic sectors. So when my parents took the connecting flight within India they had to pay Rs.6000/kg as domestic extra baggage fees ( which came out to almost $500 each way) .As some of you may know that travelling international you are allowed 2 bags 50lbs (23kg) each but in domestic they would allow my parents to carry only 1 bag 44lbs It is the most ridiculous thing I have heard. My parents are american citizens and for them to be able to carry international baggage till India and then pay for the rest was stupid on the part of the airlines. they lost almost $1000 over this fuss.

And they had the nerve to blame my parents for this mistake that we did not consider that.

and they have the worst customer service I can imagine everyone puts you on hold for almost 30 minutes minimum.

I DO NOT RECOMMEND THEM TO ANYONE. IF I HAD ANYTHING LESS THAN A STAR I WOULD RATE THAT.

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B.Ravindra
, IN
Aug 02, 2016 4:09 am EDT

I (Ravindra B.) booked a flight ticket through online service MakeMyTrip Pvt. Ltd. The booking ID is FLT00007145392.
The flight timing shown while booking didnot match that on the airticket issued per email. Further the flight IC 7801 from Delhi to Kanpur on 3rd Nov 2009 apparently got rescheduled and I was told that I can get full refund from the Makemytrip. The Airlines endorsed the ticket for full refund and the original document as well as scanned versions of it were sent to Makemytrip. Till now (three months after the documents were sent) makemytrip has not arranged for the refund. Moreover, their customer service personnel give misleading information and often just don't answer. I sent repeated emails to their management team as well to no avail.

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vayapuri easwaramurthy,
, IN
Aug 02, 2016 4:09 am EDT
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I have booked a flight ticket throgh Make my trip on 29th May 2010. from chennai to kolkata and the Make my trip IDis: FLT000016233770. Inadvertantly the payment was made TWICE. through Internet banking. After going through the bank statement after somedays I came to know that the payment for the ticket as made twice . Thereafter by June 15th I have given the details to Make my trip. They wanted a statement from the bank showing the details. Till now I am getting only the automated reply that I will be hearing from them within 24 hours. So many 24 hours passed. until now they have not remitted back the money due to me. It clearly shows their callous attidude towards their customers complaints

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MakeMyTrip extra charges

I recently purchased tickets for Emirates Airlines via makemytrip.com online for 1200 dollars. Unfortunately I was not able to go on my trip so I made sure to let the airlines and makemytrip.com know this. I was sick at the hospital with a doctors note and hospitalization documents. Makemytrip.com charged me 650 dollars to change my date from the 19th of December to the 23rd of December. I was not able to travel on the 23rd again due to my sickness, now that I desire to change my date they are charging me again; this time more than 650 dollars. I am unhappy that I was charged a penalty fee for changing the date of my trip even though I am entitled to a fee waver due to my sickness and hospitalization. If I provide a doctors notice I should not have to pay a fee to change the date of my flight. I am not concerned about the first payment, however, I cannot afford to pay for the second one. I believe it is unfair for me to pay the second payment and would appreciate it if it was waved considering the fact that I was hospitalized and do have official documentation and a doctors notice. I can fax my official documents for proof and review. Thank you for considering my complaint.

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Nimai
, IN
Mar 10, 2010 8:39 am EST

Myself book my air ticket from Kolkata to Imphal on 21 Feb 2010 using debit card my booking IDs are FLT00009891196 and FLT00009891810. As per your company has to deduct Rs. 2, 740/- X 2 = Rs. 5, 480/- but the amount deducted from my account is Rs. 2, 740/- X 3 = Rs. 8, 220/-. Rs. 2, 740/- has been deducted extra from my SBI debit account no.[protected]. Your company has to return the said amount to me, therefore inform me about the matter at the earliest on my mobile no. [protected] and my email ID is Nimai_Singh@yahoo.Com. Xerox copy of my bank statement is attached herewith. Do needful at the earliest.

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MakeMyTrip consumer fraud

They seem to be frauds and it seems that they are running an internet scam to collect personal information! They confirmed tickets, took credit card numbers and passport/drivers license information and finally not issuing the tickets. It is already more than 36 hours since I gave them all information. Every time I call them they say that the tickets are confirmed and they are going to be issued in an hour or so. Finally when I pressed more the last representative said that the ticket cannot be issued and they are working on it.

In the mean time I had cancelled the other tickets which I bought elsewhere. So I already lost money on the other tickets and now I have my personal information with some fraud artists. I am scared that they will misuse the information and plan to take legal recourse against them. Anybody else has similar experience with makemytrip?

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azflyer112
, US
Jun 07, 2011 7:07 pm EDT
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Booked a ticket with them from phx-bom-phx and had to cancel the trip on doctor's advise. Sent them all the req documents and checked with the airlines that the refund has been issued but they have not credited my account. This company is a scam.
makemytrip booking id- 6XAE3O
continental booking id- ADEK8S

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imsaurabhgupta
, IN
Jun 08, 2010 6:03 am EDT
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Hi,

I have booked an E-ticket via makemytrip.com on 21-May-10.

Same day at evening around 6 to 7pm .I have got message & a call that my bus has been cancelled due to technical reasons.
After that I called at your call center at 7pm same day & I asked him to arrange any other alternate arrangement for same . but he was not able to arrange other alternate & suggest me that please arrange yourself & I m processing full refund to you and it will credited in your account with in 7 days.

After that when I checked my account on 30th may, I found that amount not credited yet. Then I call again to your call center for same then I talk with floor supervisor Ms. Nupur Singh, she says that we have still not received any confirmation from vendor.

She says that Until or unless I will not received any confirmation your refund will not process. after long discussion finally she says that you got refund credited in your account till 4th June.

But still I have not received the same. And I called again at call center today(8th June). I have word with Dalpreet, & Ajas Ali. I requested both of them that please Connect me talk to Nupur. No one ready to do . I don’t know Why?

My question mark

1.Why I have not got any updating /information for refund process?
2. if your vendor is not replying, who is responsible?
3. what compensate, you will do for this?
4. Why Nupur was not ready to talk?
5. is, sorry is ok for all

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DushyantSRao
Columbus, US
Mar 23, 2012 2:53 pm EDT
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I booked my trip to india 3 months well in advance and I got it done by calling makemytrip customer care center . I have to go via Newark(8:30pm) to New Delhi . On the day of travel when I reached airport, I was handed over a boarding pass of the flight that had a scheduled departure at 5:20 PM 3+ hours later then my actual flight, when enquiring about it I was told that flight does not exist anymore . My complain is I was not intimated my makemytrip of the flight cancellation, if that would have been informed of that I would have made other arrangments to get going with my old schedule or readjest the old reservation .
I have now to bear inconvinience of waiting and makeing an 2 stop journey in a journey haveing 12 extra hour and having to incurr losses for not making it to old reservations and re doing the new once . because of this my entire travel has became a traumatic.

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Matt Derrik345
, US
Aug 09, 2010 11:36 am EDT

I had purchased a paper ticke online for travel from Bangalore to Delhi on April 9, 2017. As per the details in the website it was to be delivered in 3 business days.

I called them on April 2, 2017 to know the status and the answer was that the Airway Bill number is not available, we will call and give it you in the next 2 hours. There was no call through out the day . Called them again at 10.45am on April 3, 2017 . They told me systems are down for an hour, please call again at 11.30am.

Called up again at 11.35am and was told sorry for the inconvenience, this issue has been escalated to the concerned department . After a lot argument, they told me that the ticket had not been dispatched. I asked them to fax the ticket to me, they said that is not possible. My question was in case it is not delivered before the travel date what happens. The person said we will send a runner to the airport. On insisting that I need to talk to your manager, I was put on hold for 15mins after which the Manager says he will comeback in an hour. After an hour I get a call from them and the lady gives me the Airway bill number, saying that it has been dispatched today however it will be updated in the website by the evening. Even today after a day the Airway bill number is not updated. This is very very frustrating to have to wait for a ticket so long .

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harssh
, US
Apr 07, 2011 11:10 am EDT
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ATTENTION MR. BALA / MR BHASKAR

I am compelled to inform you that in the light of your incompetence, negligence and complete insensitivity to all my queries and issues. Till date I have not received any satisfactory response from any one of your executives
Let me list the people who spoke to me right from day one

1. Mr Nitin
2. Ms Navpreet
3. Mr Rohit
4. Ms Anchita
5. Mr Bhaskar
6. Mr Gursimran
7. Mr Balaji

I would like to list again what happened

Makemytrip confirmed through email on 29th March, the following:

Departure:
Jet Airways 9W-479 Mumbai – Goa 0540 hrs, 2nd April, 2017.
Status: confirmed, PNR no EABUF

Return:
Kingfisher Airlines IT 337 Mumbai – Goa 0630 hrs, 4th April, 2017.
Status: confirmed, PNR no EOAEYR

We arrived at the airport at the kingfisher counter at the Goa airport for our CONFIRMED return flight, only to be told our tickets had been VOIDED, on the 28th of March itself, BY MAKEMYTRIP .
I called their toll free line from my mobile from the airport and was on hold for 8 precious minutes before I managed to speak to a Mr Nitin, who was unable to help us and put us on hold for over 10 minutes. I called twice more and spoke to Ms Navpreet and then Mr Rohit. who were neither apologetic nor helpful. They all promised to call us back. They did not.
Eventually finding myself and my family stranded at Dabolim Airport with no other way home, I was forced to purchase 6 tickets on Go Air.

FOR 29 HOURS POST MY CALLS... NO RESPONSE... I called again and spoke to a Miss Anchita who connected me to a Mr Bhaskar who said that he will call back in an hour.. for 3 hours no response.. when they did call i was out of the room and they called only once...

I wait a whole day and send a complaint by mail.

A Mr. Gursimran calls me and says that they did try to contact me
ONCE...

A Mr. Balaji calls later the same evening 6th of April to offer me Rs. 2017/- as compensation.
If I was angry before..Now I am thoroughly insulted by the rudeness and audacity of your executive.

We set a time of 11 AM on the 7th of April for YET another senior executive to call.. it is now 3.30 PM!

Since my time, my complaint, my issues are of no value in your eyes I have been compelled to take this matter to the following people
1. Ms Vinayaka .. senior reporter MUMBAI MIRROR
2. Consumer Court
3. Indian Consumer Complaints Forum.

You will shortly be receiving a copy of this e mail by speed post.

Thanking you for your "prompt" and "concerned' response

HARSSH A SINGH

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imsaurabhgupta
, IN
Jun 08, 2010 6:17 am EDT
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I have booked an E-ticket via makemytrip.com on 21-May-10.

Same day at evening around 6 to 7pm .I have got message & a call that my bus has been cancelled due to technical reasons.
After that I called at your call center at 7pm same day & I asked him to arrange any other alternate arrangement for same . but he was not able to arrange other alternate & suggest me that please arrange yourself & I m processing full refund to you and it will credited in your account with in 7 days.

After that when I checked my account on 30th may, I found that amount not credited yet. Then I call again to your call center for same then I talk with floor supervisor Ms. Nupur Singh, she says that we have still not received any confirmation from vendor.

She says that Until or unless I will not received any confirmation your refund will not process. after long discussion finally she says that you got refund credited in your account till 4th June.

But still I have not received the same. And I called again at call center today(8th June). I have word with Dalpreet, & Ajas Ali. I requested both of them that please Connect me talk to Nupur. No one ready to do . I don’t know Why?

My question mark

1.Why I have not got any updating /information for refund process?
2. if your vendor is not replying, who is responsible?
3. what compensate, you will do for this?
4. Why Nupur was not ready to talk?
5. is, sorry is ok for all

Regards
Saurabh Gupta

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Karthikeyan C
, US
Dec 07, 2011 1:13 am EST
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I have a very bitter experience with makemytrip and I would like to share it with everyone so that they won’t get into the trap. I booked a return ticket between Boston USA and Chennai India on specific dates. I was fully aware that those tickets were non-refundable and I could just change the dates if I want by paying additional charges. Then after a couple of months, I decided to change my dates of travel and called the customer care no of Makemytrip and asked to change the dates. After holding me for a long time, the executive came back and said there were no flights available for the return date but i could change the date for the onward journey. Then I told him that I was ready to go ahead with onward journey and I would make my own arrangements for my return journey and asked him to re-schedule the date of my onward journey. Once again he out the call on hold for about 15 mins and came back saying Makemytrip would provide full refund for the booking even though it was a non-refundable ticket and asked me to go ahead with a fresh booking (with a different airline) through them.

I was bit happy that I would not lose my money and made a fresh booking for my new dates and asked them to cancel the older booking. After that I did not hear anything from them for more than week. Then I called them again and to my surprise I was told that my old booking was non-refundable if I cancel it. I have explained the whole story to the guy and at last he said that he would like to confirm that I was offered a full-refund by listening to the audio recordings and then would get back to me. I agreed to that and I was expecting a reply from Makemytrip. But as usual, they didn’t turn up. So I called them again after a week, and once again explained everything to the new guy who answered my call. At last he agreed to process my refund request and sent me instructions on how to apply for a refund.

I was bit relieved and submitted all the required documents to them to proceed with my refund request. Even after that I didn’t hear anything from them. So once again I called them and asked for the refund status. Now, whenever I call, they have a standard answer "We will let you know the status in another 48 hours". And I have been calling them for the past one month in vain.

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aravind_dk
, IN
Dec 30, 2010 8:35 am EST
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I had booked an air ticket from mumbai to banglore on kingfisher airlines via makemytrip.com(MakeMyTrip Booking ID - NF251171979074), Due to some reason I cancelled my ticket (Cancellation Number - IN1012R0026689). Makemytrip prmised me that the amount will get refunded within 7 days. After 10 days I wrote a mail to them as the money was not refunded yet. I was given a Reference ID [protected], but nothing was done after that.
Again I wrote mails regarding the issue (Reference ID [protected] ) but nothing happened.
I'm very much disappointed with this, and I'm requesting the people not to book their tickets through makymytrip, instead we should book directly through airline official websites.

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Kalyanipatankar
, IN
Nov 21, 2012 10:32 pm EST
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I am been fooled by Make my trip people as i have purchased Kerala package and also made full payment, since then they aren't providing me Vouchers and other details as discussed over the phone.

Booking Id:
Booking ID 1: IN1207B07595 ( full payment made)
Booking ID 2 :IN1207B07597 ( full payment made)

I have coordinated with Mr. Rishi Sharma & Mr Sarvesh Dixit for booking and they keep saying that we will get back to you but aren't updating me with any details

Please confirm with them whether our booking is confirm or not or do we have to co-ordinate with other travel portal for new booking ...

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shivashankarh
Gainesville, US
Dec 13, 2011 12:45 am EST
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Same thing happened with me. Did you get this resolved?

I booked a roundtrip ticket from Orlando, US to Chennai, India through MakeMyTrip for travel on May 17th 2017 for $1425. My onward journey was a three-leg flight of which the first part from Orlando to Newark was delayed for 5 hours making me miss my connecting flight. When I called up MakeMyTrip they asked me to go on to Newark to see if my second flight was also delayed and I did the same. My connecting flight was on time and so I missed it and when I called up MakeMyTrip they said they can book a new flight for me and cancel the old ticket. They asked me to pay for the new ticket and that the old ticket cost will be reimbursed so I ended up paying $1650 ($225 more than the original amount) for the new ticket. To this day, 8 months later, I haven't received a refund for the original ticket. I have contacted MakeMyTrip over 30 times but never given correct information.
Finally on Sept 7th they sent me an email saying that they were going to reimburse me only $898 for the ticket and when I said that was unacceptable, I did not get any more replies from MakeMyTrip. Later I sent three legal notices to MakeMyTrip, US via registered post but did not receive any reply for the same as well.

A $898 refund for a $1425 ticket that I did not use is unacceptable. Do let me know if you did figure a way out of this issue.

Booking # : US1104B01307

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MakeMyTrip scam and cheating

This is regarding a little trouble that I am facing with Make My Trip. This is in reference with my booking ID: IN0804B04207. I had booked two return tickets on Deccan Airways for Delhi to Leh (2 May) and From Leh to Delhi in Deccan Airways (5th May) through makemytrip. Our return flight got canceled and hence I had to cancel my ticket. I was informed at the Airport that makemytrip would be refunding the cancellation money to me. After I returned, on 6th May, I spoke to makemytrip representative Swati Babbar, who gave me a landline number, to put in my request for refund. I tried that number for one week but no one answered the call, I believe that is number which is given to the customer just to fool around. On 10th May, I traveled all the way to their Gurgaon office where the receptionist introduced to an executive Gayatri, who again had no answer for me and I was returned saying someone would get in touch with me in next one hour. In fact when I told the receptionist that nobody was taking call on that number given to me, she was not shocked, it seemed that she was aware that no body answers that number. Till 16th May, nobody from Make My Trip contacted me for the same, I then tried calling the number through which you can book ticket with Makemytrip where I explained my problem to one of their executive and he then informed that our refund would reach us in next 10 days. Its more than 15 days now and we have not yet received any communication from their end to inform what the update on the same is.

With this experience, I have realized that makemytrip.com do not have a strong process in place for refunds and they have no resource for consumer redressal, I think they need to take a stalk of the things immediately and work accordingly to improve the process. I would like to request if you could help me out as I have failed to get any answer from them.

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Amjed Ibne Khaliq
, SA
May 29, 2015 12:55 pm EDT
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these people are scammers, and the indian govt know this, but the minister for travel in india is part of the scam, l have learned that the indian govt are actually making off this scam

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SANJH
, US
Jun 10, 2010 1:51 pm EDT
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WE HAD A WORST NIGHTMARE OF OUR LIFE BY BOOKING OUR VACATION WITH "MAKE MY TRIP" I SHOULD SAY "NIGHTMARE MY TRIP" OR LOOT MY TRIP. THEY ARE THE WORST TRAVEL AGENT I EVER SEEN IN MY LIFE. INDIAN GOVT SHOULD BAN THIS
CHEATING COMPANY.

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Ariana007
Parsippany, US
Sep 02, 2009 6:56 pm EDT

The suckiest travel agent ever! They completely cheat you of their money! Do not work with them!

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aparna
Danbury, US
Jun 03, 2009 3:19 pm EDT

I have same problem. I cancelled my ticket 6 months back and no refund yet. The WORST part is they do not even give any status updates on what is happening. I am planning to tell my relatives and friends not to use makemytrip again.

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ROMIT MATHUR
,
Nov 10, 2008 12:12 am EST

Hi

I am facing the similar problem with make my trip. No refund for almost a month and only e-mail and calls,

i am not sure if i would ever travel again or recommend this company to any one.

Sincerely

Romit Mathur

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arunachalam
, IN
Sep 25, 2008 1:44 pm EDT
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I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel room is booked and I don't need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.

But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.

I can give the booking id which i have done with makemytrip.com if anybody think this is a fake.

[ My Booking Id is : HTL160190 ]

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Vasu Raman
,
Jul 17, 2008 8:35 am EDT

Recently I am having worst ever airline booking experience with makemy trip. On Jul 11 I talked to some agent (probably based in India) for a booking from Los Angeles to Bangalore between 24-26 Jul dep. They booked it taking my credit card details for 4 seats. Within 10 mts based on the iternarary on checkmytrip, based on their reservation no. I found that teh dep date was jul23, impossible for us ti leave due to a meeting in Los Angeles. I called immediately (10 minutes aft. 'booking') and told them not to go ahed with this booking nor go ahead with charging. They had not yet charged and they agreed for that. Also they told me that they will send an e-mail requesting for my photo ID etc. in an e-mail to go ahead. I told them that I will call back in few hours if I want to go ahead with this booking. Later I called my credit card company to make sure they had not charged and informed them about this episode. There was no charge then, and they made a note regarding that. I thought the matter was over. This was on friday Jul 11, 08.

On Monday Jul 16, there was a phone message regarding some payment from makemytrip! On calling, I found that they have gone ahead and charged my credit card for 4 tickets on the date which is not possible for me to travel! And will charge penalty for cancellation/change ($200/head=800$ US). I told them what happened! The guy customer service guy was very rude and told me that indeed I have authorised them to charge as I didn't call back!

I am still dealing with this case! Many hours of phone calls/chats they have same song, since I didn't call them again they went ahead and charged teh wrong date departure!

I am contemplating some legal action for thi skind of illegal activities by makemytrip.com. Being in USA for 20 years I am shocked to know the kind of crudality and lack of respect for customers by this kind of company In India. And the assumption that they can take customers for a ride causing them thosounds of dollors of loss to make some commissions!

Do anyboduy have similar experience?

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MakeMyTrip unauthorised cancellation of tickets

I have booked air tickets for 4 persons (self, my wife and my parents) to go to Tirupati from Vizag. All the tickets were confirmed and fare collected by Makemytrip. To my surprise when we check-in on 20/04/08 at Vizag Airport, Deccan Airways informed that the booking is there for only for 3 persons. On further check by airlines, based on the printout I have, they found that my mother's booking has been cancelled by someone from Makemytrip. I called Makemytrip Delhi; after a lot of time to get thro'' the (useless) interactive voice system, I got their representative ( MrMicheal) who is of no help except keeping me for 45 minutes on telephone for giving some excuse that two names found same hence one seat was cancelled. They did even check with me before doing this not informed me. This is the height if stupidity ( my mother's name is Lakshmi and my wife's name is Vijaya Lakshmi hence one get cancelled ?) and I had to drop my wife as the flight was full and could not buy a ticket even to get a seat for her. As this being a family pilgrimage trip, traveling with old parents, I had to do this. This had created lot of rift and misunderstanding which I am suffering due to the fault of Makemytrip who are irresponsible & callous. Beware of these people. On top this there is no communication from these characters and my 4th ticket airfare is still not returned.( which of-course does no patch-up what these people have done to me).

It’s a night mare and think a while when you deal with Makemytrip. I do not how and why these people are allowed to do business and how I redress my anguish.

AUMRAO

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MarkCalvin
hkjh, US
Oct 31, 2009 9:35 am EDT

I'm also facing similar problem.

Does anybody has got the emailID of MANAGERS/CEO other high level guys?

This is just irresponsible.

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MakeMyTrip refund of the ticket never booked

Hi All,
This is to make everyone of you aware of the day light robbery by makemytrip, the famous airline ticket booking portal.

On 10th of Feb'08, I tried to book an airline ticket from Ahmedabad to Mumbai with GO AIR through makemytrip using my AXIS bank netbanking. Though the amount of Rs 2525 got debited from account but I didnt get the ticket. When I contacted the customer care on 11th Feb, after making me wait for 25 mins on the phone, I was told there is no such booking. After being threatened of CNBC, makemytrip acknowledged the booking and revealed the booking ID FLT1182599.

I contacted their customer care several times(read 30 times) during next 12 days, and every time I was made to wait for at least 20mins just to get the answer to my query "When will you refund my money?" and every time, without any exception, I was told "Mr Chandwani , Just wait for X hours and the amount will be credited to your account." and that X just increased from 24 hours to 20 days. Even indianrail website (a government concern) returns money within four days, and these shameless robbers take 20 days to respond and even after that they say they cant tell exactly when the amount will get refunded.
Even till today, I have not got my refund.
It simply shows shear inefficiency and callous attitude towards customers and I believe they should be realized what we, the customers, can do. They cannot get away by cheating, I should say robbing, a customer.
ITS THE HIGH TIME WE TAKE THE RESPONSIBILITY TO SHOW THAT THESE PIRATES CANNOT GET AWAY EASILY LOOTING US.
I SINCERELY REQUEST YOU GUYS OUT THERE, PLEASE DO NOT BOOK YOUR TICKETS THROUGH MAKEMYTRIP. MAKEMYTRIP OPENLY CHEAT/LOOT ITS CUSTOMERS AND MAKEMYTRIP TAKE PRIDE IN IT.

regards,
Kamal

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Pasunuri Rahul
, IN
Jun 02, 2010 4:25 am EDT

respesctes sir,
I wanted to booked a ticket of jet airways from hyderabad to guwahati which is scheduled to depart on Tue, 27 Jul '10 (09:20) .So I did it on 09-03-10 .
but after entering my card details the web page redirected to a page which was not respoding.but when I checked my balance I came to know that the money has been deducted from my account & I didnt get any ticket.I already experienced the same problem before so I waited for it.But unfortunately the money is still not refunded.
Here are my card details
card number: [protected]
card type: SBI
And i have done the transaction through the account :neeradthephysicist@gmail.com
It has been 2 months but i am still not refunded with the money.So i will be very much pleased if you refund it as soon as possible ...
thankingh you,
Pasunuri Rahul,
ph:[protected]

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GOPALA PILLALAMARRI
, US
Nov 11, 2012 9:57 pm EST
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They inter-changed my first and last names while booking my ticket to India and hence I lost $600.00 towards cancellation charges and I was made to pay $1, 020.00 more for booking the same ticket on the ground that fares went up. Ever since, I have been demanding refund of my loss as it was solely and squarely due to their fault, but they don't respond. This is a fraudulent company, cheating the gullible travellers and pocketing money by hook or crook. Beware og Make My Trip and be wary and keep away from it.

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JImmy
, US
Jun 22, 2010 1:55 pm EDT

I booked a trip to India via Make My Trip (MMT), it involved a change of 3 flights. I had to cancel that booking but intended to use it within expiration period of 6 months, moved to another city but still planned to go back to previous city just to utilize the tckt. So, I was going to take 4 flights to get to India and another 3 while returning. But I was willing to do that to avoid mental trauma of talking with MMT (previous experiences had already left a bitter taste) However, few days later, my health got really worse and because the path to recovery is a long process, I asked for a refund based on my health documents. For 3-4 weeks they refused saying I wasn't hospitalized so I wasn't eligible. Then I was asked to talk with their person in NYC, he showed his concerns but then for good 3 weeks assured me I'll get a refund check ASAP. Then he backed out saying the airlines will instead give me a direct tckt to India so I don't have to travel 4 flights. He assured me that it is MMT's responsibility if things go wrong. I called several times on their toll free #s, each time a different reply with a patent "I apologize for the inconvenience, someone will get back to you within an hour/few hours" but that never happened. On the last day of the ticket expiration date, here I am writing the review. The mental trauma of dealing with these guys, losing your money- it's not good. IF I had known I won't get my money back or a new tckt, irrespective fo my health, I'd try to travel- it'd be a headache for the co-passengers and airlines to look after me, who cares! I was trying to be a good citizen by not bothering people around me. Anyways, I've lost my money, time, energy and lot of sleep waiting nights for their calls. I've voice recordings of all convos, their stupid/insensitive idea of searching who my dad is, including his professional work ID in our email convos when I never told them to do so (and my dad doesn't work there anymore but the company was still scanning his emails so imagine a woman's embarrassment that her dad's ex-coworkers know of her personal health issues) So anyways, taking this matter to the court now. I'm sure they're used to going to the court, being a big co, will have the resources but still, I don't mind doing everything I can to reach out to public and tell them to stay away from these rogues. Their exec tells me "you can email us your feedback on this ID" I'm like, who writes to OSama saying "you killed too many people, here is my feedback for the damage you caused in my life" Seriously?

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ZAIF AHMAD QAISAR
, SA
Nov 29, 2012 5:29 am EST

Dear Mr.Deep Kalra & Mohit Gupta
While booking ticket on 24 Nov.12 from Mumbai to Ahmadabad and Ahmadabad to Mumbai during period its has been failed and ticket not booked.But Rs8, 410.00(Eight thousand four hundred ten rupees )has been deducted from my HDFC account with refrence (HDFC transaction deduction list)of
24 Nov 2017 NF2600720843056-MAKEMYTRIP COM [protected] 24 Nov 2017 8, 410.00 .

Please refund the same amount to continue with the same faith and service.
Best Regards
ZAIF A QAISAR
+966-[protected]
Booking failed and 8, 410 rupees deducted from account-NF2600720843056
COMPLAIN MAIL REF. Successful! Reference ID is [protected]

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Rijo Baby
, SG
Dec 01, 2011 11:21 am EST
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I also agreed with the complaints against make my trip .. I had not get the tickets and also I am still waiting for the money in another country after only I get the cash I can come only

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12:00 am EST

MakeMyTrip no refund!

We bought tickets from makemytrip.com agent name was Vijay Singh in september 2007. Tthey gave us ticket # over the phone. We went to the airport an hour early from our departure but they did not let us on the plane may be they oversold the tickets. After we called our agent they told us to stay at the airport and they will book us on another flight. We sat there for 19 hours and finally they told us you have to buy ticket again .because those tickets are garbage. After all that we came back without flying. We asked them for refund $2900 we paid and they said Jet airways got the money. We checked with our credit card company jet airways took money from our credit card since we never authorized them. We authorize makemytrip.com. Jetairways been sending us person to person even we talk to there head of jetairways name Ruby Chadda been telling us she will call us back, but its been four months we have not got our money back. Such airlines suppose to be thrown out of the U.S.A.

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chanana
,
Jan 27, 2008 12:00 am EST

Don't trust jetairways & makemytrip.com. They are not refunding my money $2900 plus damages. I am not going to stop until i get my money back. Beware!

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Sameer mathew
, IN
May 27, 2009 4:18 am EDT

I'am searching for Ruby Chadda. She was my friend in School.
I want to contact her As soon as possible. I want your kind cooperation in helping me to contact her. She can contact me at mathew.sameer@gmail.com.
Waitong for your reply.
Regards,
Sameer.

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Hevenz
, AE
Aug 13, 2008 1:36 pm EDT

talk to your bank and ask them to file a dispute...

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12:00 am EST

MakeMyTrip scam and cheating!

Last Year, in October,2006, I bought a return ticket from Miami to Mumbai, at $1222. They were paper tickets which were supposed to be sent to my Florida address. Since the paper tickets never came to my house (they said it was sent by USPS, and they do not take customer's sign for verification), I asked for a cancellation. MakemyTrip said that if I canceled and bought new tickets through them, they would ensure that my refund is obtained at the earliest, and without any deductions.
Today is 25th Dec, 2007, ie., 1 year and 2 months, and I still haven't got any refund from MakemyTrip. I have called them minimum 50 times, and everytime I am told that it would be refunded in just a few more days. I have $1222 locked up with them for 1 year 2 months, without any interest, and without even a confirmation of when the money will be refunded.
I intend to apply to Consumer Court for refund of $1222 + extra because of the late refund and the money lost due to interest + reimbursement for mental stress.. That time, $ was Rs.45+, while $ is now Rs.39 only.

If any one has any better ideas, please let me know. I can be reached at [protected].

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Harsita
, IN
Dec 15, 2014 9:13 am EST

I purchase 7 ticket delhi to coimbatore . I stay in kanpur . From make my trip total deal 123500 with return ticket . i paid full amount which she asked but some time later Ms.jyoti said to me your ticket are conformed But. You need to pay 10500 Rs extra to receive your ticket . We paid toatl amount she asked Rs 123500 but then booked my ticket and asked for more money of rs 10500

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aswani kumar mishr
, IN
Mar 02, 2014 1:39 am EST

Dear Make My Trip Team,

I have booked 3 ticket for Mumbai to Sirdi on1st March. I have receive mail today morning.
I have booked a ticket on 6.45 PM need a clarification if i will book a ticket for 1st march & i will receive mail on 28th Feb. 2014 mid night. How will i go to catch my bus. I want my ticket to be cancel or adjust my tickets in other trip. It is such a irritating services of make my trip pathetic service.

Kindly let me know on priority basis.

If i will not get proper clarification i will escalate this matter to higher authority.
one of the worst service i ever face in my life as of now

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HAUHNAR
, IN
Apr 29, 2011 12:02 am EDT

i had booked my kingfisher flight ticket for my travel on 19th april from bangalore to kolkata on march 2011, but due to some reason i cancelled my booking through the airline, i informed makemytrip on da next day..waited for their response for four day but did not receive any information and then i called the customer support representative again. and while i was enquiring about my refund status i was not able to hear what he was saying, so i said"sorry, i didnt get u can u repeat again" and guess what he did..the csr hung up on me.what a shame!and then i called again 4-5 times but they never returned my call, i was told that all csr are busy. WHAT ###ING SERVICE WAS THAT!

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Sheel148
, IN
May 04, 2010 11:17 pm EDT
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MakeMyTrip.com

The business ethics of the company makemytrip.com is wrong. It is impossible to trust the officials when the communications are in conflict? Tue, May 4, 2010 4:27:20 PMMakeMyTrip Booking Reference FLTINT100091532410. The communication says tech error and failed booking...but the officials say that you deposit the balance money of Rs 85000/- to obtain the booking. There is no confirmation of the booking...no itinery ...only booking reference...and Rs 5000/- booking amount is withdrawan from the account.

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jitender
,
Jun 07, 2008 2:03 am EDT

Now I will be more careful in dealing with agents and jet airlines...Thanks!

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12:00 am EST
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MakeMyTrip nightmare experience!

MakeMyTrip.com - www.makemytrip.com

I had one of the worst experiences with MakeMyTrip.com and the below details might be lengthy to read but its important to emphasize to the Makemytrip Management on the mental and physical torture a Makemytrip.com Customer had to go through thanks to irresponsible actions from Makemytrip.com.

On 1st Nov'07 I booked an air ticket via MMT for the Mumbai - New Delhi sector for 2nd Nov07. I received the e-ticket in the mail with PNR details etc. Since I had booked it via my cell phone and was around the airport I actually went to the Airport counter for a printout of the ticket.

I was shocked when they told me there is no person called "Tarun Mishra" booked on their morning flight and even the PNR number as per them was invalid. I then called up the Makemytrip Call centre and was told the Flight was shifted to 9 AM Indian airlines instead of the 7.20 Go Air as mentioned in the itinerary details sent by email to me. Was MMT waiting for us to call them about this change ?

I feel cheated and extremely disgusted on how firstly we were not informed on the change in flight and secondly how can you change a flight after sending an itinerary ?

We finally had to buy a new Mum-Del air ticket from the GO Air counter for Rs 13600/- besides the Rs16000/- we had already paid MMT for the Mumbai-Delhi round trip. We were told we need to scan the new ticket details to MMT and in 10 days we'll get the refund of Rs13600/- which I hope we do get without any further physical or mental torture.

Had we not gone to the counter the previous night and instead had just taken the print out of the email received by MMT directly on 2nd Nov for the flight we would have never got the flight and would have lost alot of business due to such careless and irresponsible actions from MMT.

I read an on-line interview of Deeps and following is a transcript from the same. We want to be the brand of choice and the first port of call for anyone wishing to buy travel online. Clearly, customers will check others, but top of mind recall is a big thing. Also, repeat customers in the domestic business are significant and we will be leveraging our customer database for that.

My question to you is after reading the above experience do you really thing Makemytrip can be a brand choice? Can it be the first port anyone can depend upon when wanting to buy travel online?

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radha chandrashekaran
, IN
Jan 02, 2009 8:15 am EST
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I agree with you that NEVER EVER BUY OR MAKE YOUR BOOKING ON LINE WITH Make my trip. THEY ARE THE BIGGEST CHEATS POSSIBLE AND PLEASE PASS THE WORD AROUND. I am sure you can hear the frustration in my voice. I recently booked a refundable ticket on Indigo from BANGALORE to CHENNAI AND BACK BANGALORE on the 18th of december and return was on the 26th of December. To my shock when I arrived 2 hours before the flight, I found out that they booked my departure city wrong. The departure that they had booked was from Chennai to Bangalore and back for the 18th Dec and return on the 26th from Bangalore.
I called them from the airport as I had time and they told me they were positive that I had made the mistake. In my print out I never checked the departure dates because on my computer it was right when I booked.

In their confirmation email to me says on the top BANGALORE/CHENNAI/BANGALORE but below it was Chennai to Bangalore and back. When I complained that it was their mistake, they agreed and asked me to book another ticket to Chennai and that they will give me full refund back for both my tickets as it was their fault.

I arrived in Chennai and forwarded all the details of E tickets to them and they promised they will immediately take care of it for me. I am back in Bangalore and I have called them many many times and spoke to two of their mangers, Mansish Sharma and Tushar Kapil and both of them said that that after checking with their technicians said that it was my mistake and they WILL NOT REFUND my money back.

Now this is the icing on the cake. I had booked refundable ticket and they knew that I had taken another flight to Chennai and back and they say that they will not refund me because of noshow in Bangalore on the 26th. ARE THEY SO DUMB! Writing this email is making my head spin. Now I have to go to the higher authorities and it taking up all my time. Can someone tell me how to use the consumer court to complain about this injustice caused.

NEVER EVER BOOK ON MAKE MY TRIP PLEASE. THEY ARE UN PROFESSIONALS AND VERY UNETHICAL

I have lost 5500Rs and extra Rs 7400 on my other ticket because of no fault of mine.
THANKS!
WHAT A GREAT WAY START THE NEW YEAR

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Ravi Kharka
,
Sep 27, 2008 1:08 am EDT

REPEATING AGAIN PLEASE DONT BUY ANY THING FROM MAKEMYTRIP.COM

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Ravi Kharka
,
Sep 27, 2008 1:07 am EDT

I WOULD ONLY SAY TO THE PEOPLE, THAT... NEVER BYE TICKETS FROM MAKE MY TRIP... IT IS HIGHLY UNPROFESSIONAL AND UNMANAGED ORGANIZATION WHO IS VERY REGULAR AND PROFESSIONAL IN CARELESSNESS AND REPEATED ERRORS...

BRAND MAKE MY TRIP MUST BE CONSIDERED AS THE NO OPTION COMPANY... THE EXECUTIVE JUST MUGUP THE COPY OF INSTRUCTIONS AND REPEAT IT CONSTANTLY...

PLEASE NEVER BUY ANY THING FROM MAKE MY TRIP.

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Vasu Raman
,
Jul 17, 2008 10:25 am EDT

I am reposting my recent message as it some how missing here after I posted it!

On Jul 11, 2008 I asked makemytrip.com agent to see if I can get a ticket for 4 in teh tiem window 24 jul-26 Jul to travel from LAX to Bangalore and back on aug 22. I gave my credit card details forteh possible payment. After I was told on phone the code to check teh iternrary I went o makemytrip.com and found that the dep date was 23 Jul, impossible for me to leave from here (Los Angeles) due to a prior commitment. I called within 10 minutes and talked with the same agent and requested that person not to proceed with this reservation any more. Not to go ahead and charge. There was no charge at that time, as confirmed by my credit card company. They agreed not to charge to my credit card and not to proceed with this reservation until I call back again. I thought the matter ended there. This was on Friday, Jul 11, 08.

On monday Jul 14, there was a message in my answering machine by makemytrip peple regarding a payment! I called back and explained everything. The lady who was relatively polite transferred me to a customer service guy. This guy was very arrogant and impolite. Instead of listining to my complaint he simply said since you didn't call back again, we went ahead with the reservation and charged your credit card! I told him they were not authorized as I had very clearly instructed them not to go ahead with the reservation even before they had charged! Only reason they did was they had access to my credit card details, but no authority to charge!

I told them to verify my claim by checking the recorded conversation to check my claim! Insted of doing that they send me an e-mail ticket at wrong date! This was the first e-mail ever from them!

I have informed my credit card company regarding this unauthorized charge by makemytrip.com and also am exploring other legal action to expose these kind of practices by makemytrip.com ! They are adamant on charging penalty for cancellation or take this ticket with wrong dep. date. Do any other have same experience like this?

People pl. beware of giving your credit card details to these guys! Irrespective of your approval they charge causing you lots of headache. I am in USA for 20 yrs. and such action by a company will be taken very seriously. I am sure teh same is going to happen to makemytrip.com once this kind of scam is exposed!

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Arjun Singh
,
Jul 06, 2008 4:08 pm EDT

This travel agency is run by cons. They quote one fare and change you another on your credit card. The customer service is arrogant and incompent.

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Randhir Mishra
,
Nov 09, 2007 4:38 am EST

Has anyone found an escalation process for MMT?

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Raj
,
Nov 09, 2007 12:55 am EST

Can you please provide me your pnr no. So that we can have a check on it. And promise you the best service.

ComplaintsBoard
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12:00 am EDT

MakeMyTrip double charge for booked ticket

I booked a passage New York- Delhi- New York for my son Mrigank studying in India using Make My Trip, the carrier involved is Finnair and the reservation code is YYWL62. My Credit Card was debited twice for the price (USD 991). After following up a number of times Make My Trip refunded a part of the excess amount realized but are not responding to my mails for settling the balance amount- being the exchange difference (as the dollar had depreciated against the rupee which is the billed currency for my credit card). I have claimed the amount many times and even though they verbally assure that it is being settled I am yet to receive any amounts even after 2 months!

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ubi Sheikh
,
Feb 20, 2008 12:09 pm EST

They charged me for a ticket that was neither confirmed nor sent to me. Now they are telling me that it is somehow my fault and that they will only give me half of what I paid to them back... Bottom line NEVER DO BUSINESS WITH THIS UNSCRUPULOUS COMPANY and SPREAD THE WORD.

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MakeMyTrip - refund not given on time

In November 2006, I booked a return air journey Mumbai-Kolkata-Mumbai through makemytrip, which claims to be a leading online travel booking company. I canceled my ticket for the Mumbai Kolkata sector and asked them for the refund of Rs.3867 which was due immediately after the taxes and administration expenses had been deducted by makemytrip. However, they...

Read full review of MakeMyTrip and 35 comments

MakeMyTrip Customer Reviews Overview

MakeMyTrip is a leading online travel company in India that offers a wide range of travel services including flight tickets, hotel bookings, holiday packages, and more. The website has received numerous positive reviews from customers who have used their services.

One of the most appreciated aspects of MakeMyTrip is their user-friendly website and mobile app. Customers have praised the easy navigation and quick booking process. The website also offers a variety of payment options, including net banking, credit/debit cards, and e-wallets, making it convenient for customers to make payments.

Another positive point is the extensive range of travel options available on the website. Customers can choose from a wide range of flights, hotels, and holiday packages, catering to different budgets and preferences. The website also offers exclusive deals and discounts, making travel more affordable for customers.

MakeMyTrip's customer service has also received high praise from customers. The company has a dedicated customer support team that is available 24/7 to assist customers with their queries and concerns. Customers have reported prompt and efficient responses from the customer support team.

Overall, MakeMyTrip has received overwhelmingly positive reviews from customers who have used their services. The website's user-friendly interface, extensive range of travel options, and excellent customer service make it a popular choice for travelers in India.

MakeMyTrip In-depth Review

Website Design and User Experience: The website design of MakeMyTrip is clean and modern, making it easy for users to navigate and find the information they need. The user experience is seamless, with fast loading times and intuitive menus.

Booking Process and Ease of Use: The booking process on MakeMyTrip is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to book their desired travel services without any hassle.

Range of Services Offered: MakeMyTrip offers a wide range of travel services, including flights, hotels, holiday packages, and more. Users can find everything they need for their travel plans in one place, saving them time and effort.

Pricing and Value for Money: MakeMyTrip offers competitive prices for its services, ensuring that users get value for their money. The website also provides various deals and discounts, allowing users to save even more on their bookings.

Customer Service and Support: MakeMyTrip provides excellent customer service and support. Users can reach out to the customer service team through various channels, including phone, email, and live chat, and expect prompt and helpful responses.

Trustworthiness and Security: MakeMyTrip is a trusted and secure platform for booking travel services. The website uses industry-standard security measures to protect users' personal and financial information, giving them peace of mind.

Travel Options and Destinations: MakeMyTrip offers a wide range of travel options and destinations. Users can choose from multiple airlines, hotels, and holiday packages, ensuring that they find the perfect fit for their travel needs.

Reviews and Ratings from Other Users: MakeMyTrip provides reviews and ratings from other users, allowing potential customers to make informed decisions. The website also encourages users to leave their feedback, contributing to a transparent and trustworthy platform.

Mobile App Functionality: MakeMyTrip's mobile app is highly functional and user-friendly. Users can easily book their travel services on the go, access their itineraries, and receive real-time updates, enhancing their overall travel experience.

Loyalty Program and Rewards: MakeMyTrip offers a loyalty program and rewards system, allowing users to earn points and redeem them for future bookings. This incentivizes users to continue using the platform and provides additional benefits.

Additional Features and Benefits: MakeMyTrip offers additional features and benefits, such as travel insurance, visa assistance, and 24/7 customer support. These added services enhance the overall travel experience and provide users with peace of mind.

Transparency and Information Availability: MakeMyTrip ensures transparency by providing detailed information about its services, including pricing, terms and conditions, and cancellation policies. Users can easily access this information, making informed decisions.

Cancellation and Refund Policies: MakeMyTrip has clear and user-friendly cancellation and refund policies. Users can easily cancel their bookings and receive refunds, subject to the terms and conditions of their specific booking.

Social Media Presence and Engagement: MakeMyTrip has a strong social media presence and actively engages with its users. The company shares travel tips, deals, and updates, creating a sense of community and providing additional value to its users.

Overall User Satisfaction and Recommendation: Overall, MakeMyTrip provides a highly satisfactory user experience. The website's design, ease of use, range of services, and customer support contribute to a positive experience. I would highly recommend MakeMyTrip to anyone looking for a reliable and convenient platform for booking their travel services.

How to file a complaint about MakeMyTrip?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with MakeMyTrip in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MakeMyTrip. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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8. Submission process:
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Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against MakeMyTrip on ComplaintsBoard.com.

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