[Resolved] Luna Carpet / workmanship & follow-up
Installers left visible seams running through our living room, which they said would go down after the carpet was vacuumed. They did not, and I called to complain. I was given a claim number and told I would be contacted within three days. I was not. After a week, I sent them an e-mail asking for assistance. They have not answered after three days.
I strongly advise against doing business with this company. Their workmanship is poor and support nonexistent. I should have known better when they required credit card payment before ever starting the work.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Luna Flooring / 21st Century Flooring Customer Care's Response, Oct 21, 2014
Thank you for bringing your concerns to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we regret the lack of follow up you’ve received. We would like to speak with you to learn more about your experience and ensure that everything is being completed to your satisfaction, but unfortunately, we cannot locate your account with the information posted here. Please send your contact information to [protected]@luna.com, and we will reach out to you.
Luna Customer Support
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