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Lufthansa / outrageous fees/ no customer service

Hillsborough, NC, United States Review updated:

We flew into Munich and had a connecting flight to Madrid. Sat at gate for 2.5 hours . Saw other flights going out of same gate to other destinations. Asked about our flight. Told it would be late . Asked again and was told "I too busy to talk to you". Announcement made for flight to Amsterdam only in German. Flight took off . We were then told we missed it and charged $250 each re booking fee. Filed complaint. It was denied. They have since refused to return phone calls or emails or give names and numbers of supervisors.

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Comments

  • Sp
      9th of Aug, 2013

    email here, head of complaints, they give a response christoph.[protected]@dlh.de

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