- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
feel scammed
Ordered their trial cream for anti aging and was charged postage. I thought it was a sample not a lifetime commitment. You are required to give a card to put the $1.25 postage charge on.I used my debit card. I was away for easter and came home to a letter from the bank saying I was overdrawn. There was a charge of $189.00 on my acct from lifecell and an additional fee of $32.00 from the bank. Never was a price mentioned . Now I have to send back the trial tube and pay for that postage to get my refund but I'm still out the $32. I feel I've been scammed. When I called their number [protected], I was told never is the word "SAMPLE" used so they slide by on a technicality. By the way ...I have seen no results at all. They say you can see results in 17 seconds.
free trial theft, scam, deception
There is an intention of deception and fraud correlating to LifeCell South beach skin care product "free
trial" advertisements. Their extensive ads are designed to purposely fool consumers into believing their claim of, "you pay only S & H" for a trial of product at a fee of 1.95- but in actuality, after you agree to the FREE trial and give your banking information you are charged the S&H fee first-them a few hours later your account is suddenly charged again in the amount of 189.00 dollars. They actually steal 189.00 from unsuspecting consumer bank accounts without any written testimony of their intentions or actions. THERE IS NO WARNING of this action on the page, nor a dollar amount for the product, IF you decide after the trial to order it. It is blatant fraud- and if your funds are not returned to your account, it becomes blatant theft. It is a disgusting practice of greed and unnecessary if their claims of scientific research is valid, then why not disclose the truth of their charhing/costs for a FREE trial. Shame on them! I wonder how many women who are living close to the financial belt, hoping to find and try a potential product, that they have unwittingly done this to? BAD BUSINESS practice. And they do no return calls, respond to emails or refund your monry
Very bad customer service
I heard So much about Lifecell I just had to try it out, I loved the idea of using just one cream for eyes, face, neck and even lips and chest day and night. I ordered the free trial and waited patiently for it to arrive. Finally after 2 weeks I called to ask if they had shipped it out and they informed me they had. I never received it so I asked them if they would send me another one. Finally I received the tube of this magical miracle in the form of a cream and used it for about a week. I didn't really see or notice any positive results and my skin felt dri but I wasn't going to give up.After about 2 1/2 weeks I found they had debited my checking account $189.00 I called to enquire why and they informed me they had checked my credit card to make sure it was still valid and my bank told them it had been cancelled so they just debited the amount from my bank. The card I used to get the free trial had been lost a week before they verified with my bank however it didn't even cross my mynd to call them because my free trial was not over yet. A very rude and unprofessional supervisor told me to send back the product and she would reimburse me. I didn't get to use the product for a month, it took like 2 wks to get my money back and I believe I was treated very unfair. I asked myself what if because they debited my account my checks would have bounced? I was lucky enough to have funds in my account but they had my Cell number and my E-mail Why couldn't they try to get in touch with me before they just went ahead and debited my account. I really don't know if I would have liked the product or not, but I would not do business with them because of their lack business ethics. I know this was long, thank you for reading and I hope it helps someone .
I also ordered Life Cell's quote "Free Trial". Not so! I received the order within a week, but they had charged my debit card $189.00 before even 5 days had passed so I called the company & asked about the charges since it was to be a free trial period. Well, I thought I had better play the game so I told the lady that I had planned on continuing with Life Cell, but with the &189.00 charge already frozen on my card that I would more than likely not continue. She assured me that this would fall off within 3 days, but the company had to make sure funds were available because they would get a lot of scammers. I thanked her & told her that the cream was wonderful & wanted to keep buying, but would wait & see if charge did disappear. Guess what? It did. So, I immediately went to the bank & cancelled my card & ordered another debit card. I honestly believe that they would have scammed me if I had not scammed them first with my conversation because the truth is I had not even received the stuff in mail when I told her how great it was & that I wanted to continue to purchase it... FYI & mine: If a product is not sold in stores within a few months & only online, the chance that it is a scam is very high...
It's a common practice to send a customer a trial period or sample with the condition that if the customer doesn't cancel their"subscription" they will automatically be billed and sent product each month. Cable companies do it with free premium channels. If you don't cancel, they bill you. Meaningful Beauty, Bare Minerals, NoNo, and many others operate this way. Customers agree to these terms when they order the "free trial". It's hidden in the Terms and Conditions that the customer must agree to before the order is processed. Most of the companies are reluctant to cancel a subscription and are rude and uncooperative. The best advice is Buyer Beware!
THANK YOU for this INFORMATION! I will NOT, be ordering any LifeCell products in this lifetime, or the next lifetime if I am reincarnated. Thanks again!
billed bank account b4 trial period up
I have documented emails stating when the product was sent along with an enclosed packing slip stating when it was mailed. The "terms and conditions" for return state quite plainly that the bank account will not be charged until the 30 day trial period is up. I called them and cancelled, receiving a RMA # online, and mailed it 2-3 day mail, five or six days before my trial period was up. On that same day, they charged my bank account, causing me to go into overdraft and incurring approximately $100.00 of additional overdraft fees due to this charge and this charge only. I plan to turn them into the Better Business Bureau also.
The complaint has been investigated and resolved to the customer’s satisfaction.
It garenteed results and I saw none plus I broke out so I want a refund been trying to get one no luck
This company is creepy and fraudulen offer a simple cream and stole the information of people and take money without authorization of clients
They reel you in try product for free than in small print before 30 days charge your card 189.00 Than 149.00 every month
Tryed product didn’t work as promised wanted refund no one answered .Couldn’t get a return slip
The company Life Cell skin is ripping customers. They offered free trials, and I needed to pay only for postage, which was $3.99. I paid for the postage and received three samples. But after that the company started to charge me every week. I sent them emails and tried to call, but no one replied. They took already about $300 and I wanted to stop them. Please, post your comments if you know how to stop these withdrawals.
The company is a scam and the product is not effective
These people are liars and thieves. I will continue to post my experience with them wherever i can in order to prevent someone else from having the same experience. When lifecell was ineffective, i attempted to make contact as instructed to return for a refund. They did not return calls placed over a 3 month period. When some guy named chris finally did...
Read full review of LifeCell South Beach Skin Care and 73 commentsIneffective
LifeCell is sold in a tube. The first time I tried LifeCell the product resulted in improvement with respect to undereye puffiness; plumping of facial lines and of lips; and some firming of the eye area. The improvement wasn't amazing but I was pleased with the results.
There was a difference in colour and consistency with the second tube of the product. The colour was lighter and the consistency was greasy. In a matter of minutes (no exagerration), it caused small red bumps and whiteheads to appear and then enlargement of facial pores and did nothing that the first tube had.
I emailed a complaint stating the above and that I thought they'd replaced some of the original ingredients with "fillers". The next day I got a reply stating the product was the same and that they'd send me a new tube free of charge. Not being sure if "free of charge" was completely free of charge, I cited a numbered list of three possibilities, two of the three being ones that might incur a charge to me . The next day, I got a nasty e-mail back signed "Lowly Employee" and stating number three on my list was correct and did she now win the million dollars.
I paid absolutely nothing for the replacement tube and the product looked the same as the first tube purchased and caused no red bumps or enlarged pores or whiteheads but it didn't deliver the degree of improvement the first tube had.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered and used it and it does not work. Do not order the free trial you will only lose the money paid for shipping and of course the money to pay for the return. This product is worthless. Have someone noticed that the same pictures of ladies before and after are posted on the ads of all the companies that sell anti-wrinkle creams or lotions?
This is a scam I live in Spain had to have my cream sent to England for my daughter to send to me in Spain. I have emailed Chantelle at lifecell telling her I have not received my cream, didn't receive it until 27 th Jaunary 2014. I have received an email today telling me that I have 14 days left of my trial. They do not take any notice of what anyone says, you may as well speak to the brick wall.
I am sending the cream back after 2 days of usage, I found no difference to my facial skin at all. I want my money back but will I get it, I wonder.
return policy
I ordered the Lifecell skin care product on a 30 day guarantee or no charge to a credit card, which you had to provide to order. I contacted the company 15 days after recieving and emailed and called stating i was cancelling my trial and did not want any charges to my card. I even asked them what I needed to do if i needed to return the product . I recieved...
Read full review of LifeCell South Beach Skin Care and 47 commentsAbout LifeCell South Beach Skin Care
LifeCell South Beach Skin Care Customer Reviews Overview
Here is a guide on how to file a complaint or review about LifeCell South Beach Skin Care on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with LifeCell South Beach Skin Care in the 'Complaint Title'.
4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about LifeCell South Beach Skin Care on ComplaintsBoard.com.
Overview of LifeCell South Beach Skin Care complaint handling
-
LifeCell South Beach Skin Care contacts
-
LifeCell South Beach Skin Care phone numbers+1 (954) 606-5057+1 (954) 606-5057Click up if you have successfully reached LifeCell South Beach Skin Care by calling +1 (954) 606-5057 phone number 0 0 users reported that they have successfully reached LifeCell South Beach Skin Care by calling +1 (954) 606-5057 phone number Click up if you have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (954) 606-5057 phone number 0 0 users reported that they have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (954) 606-5057 phone number+1 (866) 977-1412+1 (866) 977-1412Click up if you have successfully reached LifeCell South Beach Skin Care by calling +1 (866) 977-1412 phone number 0 0 users reported that they have successfully reached LifeCell South Beach Skin Care by calling +1 (866) 977-1412 phone number Click up if you have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (866) 977-1412 phone number 0 0 users reported that they have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (866) 977-1412 phone number+1 (877) 414-9426+1 (877) 414-9426Click up if you have successfully reached LifeCell South Beach Skin Care by calling +1 (877) 414-9426 phone number 0 0 users reported that they have successfully reached LifeCell South Beach Skin Care by calling +1 (877) 414-9426 phone number Click up if you have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (877) 414-9426 phone number 0 0 users reported that they have UNsuccessfully reached LifeCell South Beach Skin Care by calling +1 (877) 414-9426 phone number
-
LifeCell South Beach Skin Care emailsprivacy@lifecellcream.com100%Confidence score: 100%support@lifecellskin.com94%Confidence score: 94%support
-
LifeCell South Beach Skin Care address1909 Tyler Street Suite 700, Hollywood, Florida, 33020, United States
-
LifeCell South Beach Skin Care social media
Most discussed LifeCell South Beach Skin Care complaints
lifecell cream free trialRecent comments about LifeCell South Beach Skin Care company
Hair restoration system
Revita Youth
6 reviews
IoniqSkin.com
1 review
SkinMedix
9 reviews
SkinMedica
14 reviews
eMaxxCream
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
They're marketing team is very smart. They use the word trial instead of sample and hide all the terms after the submit button for the free trial. If the product is so great why oh why do they have to be so deceptive!
I fell for the scam too. I then researched the net how I could complain about the merchant when repeated emails rendered
unanswered. Eventually I lodged a complain to Better Business Bureau and Internet Crime Complaint Center. I even wanted to complain to Federal Communication Commission and Federal Trade Commission. I wanted them to pay. Even if I don't get a cent back, I wanted to teach them a lesson. I wanted them to be blacklisted for scamming people. Within 2 days, the merchant replied asking me to return the product and giving excuses that my mails went into spam. I replied saying since there was no make
mention that you must return with the box in the website, I will just return my tube and still expect to get a full refund.Yes I also
complained to my credit card company and they are in the midst of investigation. I will forward the email to my credit card company and BBB.
Some of my friends esp males said to let it go. Why should I let such people go? I want them to learn a lesson and not mess around with anyone. You want to do a decent business do it properly. If not you pay for the consequences. Most people let it go so they get bolder and scammed more people.Apparently, they are getting such good traffic they are in yahoo websites. I will do what I can to complain to google and yahoo and cause them to decrease their traffic.
I fell for the scam too. I then researched the net how I could complain about the merchant when repeated emails rendered unanswered. Eventually I lodged a complain to Better Business Bureau and Internet Crime Complaint Center. I even wanted to complain to Federal Communication Commission and Federal Trade Commission. I wanted them to pay. Even if I don't get a cent back, I wanted to teach them a lesson. I wanted them to be blacklisted for scamming people. Within 2 days, the merchant
replied asking me to return the product and giving excuses that my mails went into spam. Total ***! I replied saying since there was no make mention that you must return with the box in the website, I will just return my tube and still expect to get a full refund.Yes I also complained to my credit card company and they are in the midst of investigation. I will forward the email to my credit card company and BBB.
Some of my friends esp males said to let it go. Why should I let such people go? I want them to learn a lesson and not mess around with anyone. You want to do a decent business do it properly. If not you pay for the consequences. Most people let it go so they get bolder and scammed more people.Apparently, they are getting such good traffic they are in yahoo websites. I will do what I can to complain to google and yahoo and cause them to decrease their traffic.
I also ordered a sample and agreed to a charge of $12. The company charged my credit card $200 and have not responded to my e-mails. I have cancelled whatever subscription they have signed me on. This company is shameless. if their product is as good as they maintain, they would not need to steal from their new customers. The only thing I can do, is file a complaint, warn others and delete my credit card.