Life Time Fitness / front desk customer service

Woodbury, MN, United States Review updated:
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We had visited the woodbury mn lifetime as we live in burnsville and we were passing through so it takes us time and money to get to this location. My roommate thought he had left his tshirt there so he called them asking if they could check the locker room or the lost and found and the person at the around 8:45 pm (2/11/17) front desk stated "there's only two people working and they have deadlines and cannot be bothered so you'll have to come in and check yourself". This is not okay we will now have to drive all the way back there to find out of the tshirt is even there because the front desk wouldn't take two minutes to check for a shirt. We are very disappointed as we usually have good experiences at lifetime. Please see that the proper actions are taken for these team members as this was inappropriate behavior for a front desk team member to be having great customer service.

Feb 11, 2017
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  • Po
      Feb 11, 2017

    While the representative should have spoken a little more politely, often times employees can't leave their posts especially with limited staff in the evening. It is really not the responsibility of them to look for something your friend may have lost. It is literally not their job.

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