Liberty Tax Of Grosse Pointe And Roseville, MI / most unprofessional service
1-25-10, I entered into contract with Liberty Tax in Grosse Pointe - Owner Don McGlone) for a Refund Anticipation Loan (RAL). I was attempting to obtain my refund money in time to purchase a used car that was available for a very short time.
I was told at that time, both verbally and in writing that I would receive notification of approval (or lack of) within 24 hrs and, if approved, I would receive my refund of $4781 within 48 hrs from the signing of the contract. The fee for such service was $342 to Liberty Tax and $87.24 to a Republic Bank.
Liberty Tax failed to follow through on this contract, as well as multiple promises to call me. When I tried to call the # provided, I was told that there was no phone line into the office at which I had filed my return, and that I could only speak to people at another office, who knew nothing about my file. I was also told that there was a "problem with the computer system at the IRS that prevented anyone from filing anything electronically, " and that was likely why I had not received my RAL within the 48 hrs specified in the contract.
On 1-29-10, I called the IRS directly. The IRS rep told me that my return had never actually been filed, and that there were no problems with their computer system at all. - that the IRS had been consistently accepting and receiving electronic filings since 1-15-10. He strongly advised me to go back and ask for all of my docs, and to inform them as to the cancellation of any contract, which had already been defaulted upon by them. He also provided me with instructions for filing a complaint against them with the Federal Government. After work, I stopped by the Grosse Pointe Liberty Tax office at which I had filed the return and asked for my paperwork, which they gave back to me with no apology or explanation whatsoever.
I have now lost the opportunity to purchase the intended car, and the process of receiving my refund money has been further delayed. I am a single parent on a fixed income, and this has truly caused hardship for me.
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