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LGI Homes

Posted: Nov 14, 2017 by    

non-performance on warranty items

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The LGI builder at Summerwood Park, Puyallup WA is not following up on warranty repairs. They do not fix items by the Due Dates that they assign to work orders. In one case, they told us "fix it yourself" in response to an item already on a work order that was committed to be fixed prior to closing. When we moved in, the kitchen plumbing was not completed and water leaked all over the floor. We couldn't cook or wash dishes. Light switch covers were missing, causing an electrocution safety issue, and we had to fix it ourselves to avoid risk to children. There are about 20 open items with zero followup, and we have been stood up on appointments 3 times. Do not close a sale with this company until after all the punch list items are resolved.
Complaint comments Comments (0) Complaint country United States Complaint category Building, Construction

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LGI Homes Logo LGI Homes
Customer Care Service
1450 Lake Robbins Dr. Suite 430
The Woodlands
Texas
United States - 77380
+1 281 362 8998
+1 281 210 2601
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