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Les Schwab Elk Grove / never go there

1 United States

My car is a Honda CRV. In August of 2010 I bought a tire from Les Schwab at another location on Florin Road. They were great and put the tire on my right rear side of the car quickly. On September 11, 2010 I popped my left rear tire. So I took it to the Elk Grove Les Schwab to try to fix. They couldn't fix it. They wouldn't sell me 1 tire to match the other tire I had purchased just a few weeks before at another Les Schwab. They told me that they would only change my tires if I replaced all 4 tires. All 4 tires didn't need to be replaced! The front 2 tires had been replaced 3 months before. The right rear tire was replaced at another Les Schwab a few weeks before. Did I mention that I had a sprained wrist from putting on my spare right beforehand? I called around and both Firestone and Cost co were happy to replace my left rear tire, as long as I replaced the right one as well to keep it even. I didn't have a problem with this because my right tire is now my spare. But Les Schwab didn't even offer me this option! They tried to bully me into buying and replacing all 4 tires! I'm appalled that Les Schwab left me in a situation where I couldn't buy 1 other tire to match the tire I had already purchase at Les Schwab. Also, my owner's manual says that 2 tires can be replaced at a time on my Honda CRV. I will be making a complaint to corporate, a complaint on yelp, here, and to the Better Business Bureau and telling everyone I know about my horrible experience. I will never go to Les Schwab again!!!


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