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Leon's Furniture / delivery problems

1 Canada Review updated:

I would never go back again at leons this company was full of bull... I purchased an accent table and I was being told by the idiot sales rep that I was supposed to get the furniture between 4-6 weeks and its been six weeks I called the customer service and I was told that my item was delayed for another 2-3 weeks. This company never care at all. If I known it would take this long I could have purchase something else. I have spent almost 4 thousand from this store and they don't even care at all... Never again coming back and I will tell my family and friends about this issue.

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  • Mi
      14th of Apr, 2008
    0 Votes

    I see your frustrations however it would not be the salesperson being an idiot, they are just doing their job. The problem is with the freight and customs clearing. This happens at every furniture store now. Believe me i know as I have worked at several furniture stores, all major stores with outstanding reputations.

  • No
      9th of Jul, 2008
    +1 Votes

    what the hell do you mean its not there fault? you cant blame freight and customs for this crap. when you purchase something and they give you a time frame that is not honored, for WHATEVER reason, it is there fault. if there was even a SMALL chance of a delay happening the customer should have been notified before the sale was compelted. this company is a large piece of crap, they will be down the tubes soon once people realize that they are a giant rip off and there are MUCH better places to give your business to that actually have HIGH QUALITY products as well as customer service

  • Ca
      23rd of Jul, 2008
    -1 Votes

    That is ridiculous, we live in a world that is full of complications. Not everything can run smoothly all the time. I agree with Michelle, when you work in the furniture business you realize there are many things out of our control. So when your "idiot" sales person gives you a time frame it is exactly that an ESTIMATED time frame for when you will receive your furniture. Do you honestly think that your sales person enjoys receiving phone calls from irate customers and that he/she is not doing everything they can to try and get you this product. Unfortunately though we work to sell products that other companies make, not things that we can construct in our warehouses to distribute to you the next day, the company is not a large piece of crap however as mentioned earlier we work within the constraints of manufacturers, suppliers and customs. you could have gone anywhere, Ashley, The Brick, United Furniture, Ikea etc and experienced the EXACT same problem, so if that had happened what would you do, not shop there either? Leon's is a company that has been around for almost 100 years and I doubt that its longevity is due to its shoddy customer service and poor product, not to mention that its continuing to grow and gain popularity every year. Its a company that has built its entire basis on being honest and having integrity. You don't need to worry that your being ripped off because the best price is the one on the tag, not the one you have to haggle for and hope that you hounded them for a deal hard enough. They offer helpful friendly staff, delivery service and a wide range of products to choose from at almost any price range. Yet as a business in an imperfect world you will have to occasionally deal with delays, the occasional problem, the occasional bad seed etc. Im not saying their faultless but really "idiot" sales people and crappy companies, I think we need to remember that accidents happen and not to sweat the small stuff, you did eventually receive your table it was just a little later than expected.

  • Fa
      24th of Oct, 2008
    0 Votes

    I'm totally with Cassandra on this one. I find to many people expect perfection nowadays. I'm sure everyone on here that makes these complaints works at a job where they hear the exact same things they are saying now. I'm also sure at any given time they have also thought those people are unreasonable for making the complaint.

    Pat on the back for everyone who feels that the world should revolve around them.

  • Se
      17th of Jul, 2009
    0 Votes

    I just find people get a little rediculous when it comes to expectations of what they get for their dollar(both for quality and service). As much as I would like to snap my fingers and have your product avalible when you order it there's and then there's serveral differrent scheduals we have to work around.

    For starters there's the distrubution center to worry about(what if you order something but don't need it for a month...don't you think that because you put on such a delay that maybe JUST MAYBE it could be sold out by the time you need it? So you'll be caught in that inevitable Post Order wait peroid), then the day the truck comes from the distrubution center with all the orders made my other customers(What if your order get missed?), then the delivery zone you are in for said purchase(what if you want the order on a tuesday but they only delivery to your area of fridays?).

    It's not so black and white and I wish that customers would wake up and smell the coffee(the world doesn't revolve around you). You should feel honoured to have such fabulous stores to shop at with nation wide pricing standards(and yes they have them). Otherwise it would be like back in the day with 60% mark up where the consumer just got gouged over and over and these local ma and pa stores where they bought they're product right out and you never really had a clue if you were getting a good deal...where you thought asking for a better price three times in a row was the way you'd get the best deal. It doesn't work like that anymore..sales price is the best price..period.

    Try acting a little more humaine to your sales consultant..they're people too. How would you like them to come to your place of buisness and treat you like a peice of garbage? Think about it.

  • Xe
      29th of Jun, 2010
    0 Votes

    Ohh please!! Feel honoured we have such wonderful stores to shop at?! I wish!! The only store I have dealt with that has been great is Arrow Furniture. They have actually accomodated me and my times along with constant updates as to when they were coming to deliver my furniture.

    What about making the customer feel appreciated? What about customer 'service'? it is a service after all and they should treat you as well as the next person not ignore your calls and requests or questions as if they really don't care. Which I have experienced from Leon's.
    I am with the first person on this issue. Leon's should have a more flexible schedule, especially when it comes to customers in the downtown area. For such a big chain of stores - and having one located RIGHT downtown by the CN tower, you mean to tell me you only deliver a few days a week? and only 8-5? when most people are working? And then if you take the time off of work to receive your delivery, then you find out that not all your pieces are being delivered because 1 of them was damaged...So, what I am seeing here is that Leon's only has 1 piece of furniture on hand at any given time...hmmm that is very interesting. Piece of crap if you ask me. If there is any change in a customer's order, such a big company as this - being in the business for over 100 years - should know to notify the customer first, this should be a priority, and if something is wrong with your merchandise, then fix it asap! Don't leave it to the customer to go and chase your representatives - which sound annoyed most of the time when you call and then call you back the next day or 2 days after that to ask again what your problem is! I am FED UP! It is totally unacceptable - and no the world doesn't revolve around me, it's just that I am a customer and it's called customer service. - get it right!

  • Dy
      18th of Jul, 2010
    0 Votes

    YESSSSSSSS! When you buy something at Leon's (in my case, in calgary), the delivery date indicated in the invoice is a BIG BIG BIG BIG lie. They are not really really committed with the delivery date. I bought a furniture to be delivered within 6 weeks. Came 6 weeks they called me up, telling I should wait for another 2 weeks. I waited for that 2 weeks but no delivery was made. Thereafter, I had been calling them each week for 3 months. They could not even give even the approximate date of delivery - blaming it all to their supplier. They could not tell me when, even the approximate date of delivery, say, ok Mr. your purchase will be delivered after 3 months and please wait for it. But no, according to them, they didn'nt know when the item will be delivered, that was of course, after the fact that I had already paid for my purchase. Too much for 5 months to wait for the delivery, finally, I cancelled my order. Another thing, the customer service personnel who attended my order cancellation was very rude. With all my tolerance for the delay, she was not even apologetic, she had more guts trying to defend and defend leon's side. Anyway, my experience with Leon's gave me a lesson that never ever I, my family, friends and friends of my friends, will never buy again at LEON's CALGARY.

  • Dy
      18th of Jul, 2010
    0 Votes

    My patience is enough for 4.5 months

  • Dy
      18th of Jul, 2010
    0 Votes

    One thing is, why they couldn't tell me if the delay will take 2 months or three months or 4 months or one year, so that at least I knew until should I wait.

  • Dy
      18th of Jul, 2010
    0 Votes

    Special delivery reason doesn't excuse them in the fundamental contract (the invoice, stating the delivery date), otherwise they should have informed me that the item was considered special and the delivery date is indefinite, infinity or what ever you call.

  • Dy
      19th of Jul, 2010
    0 Votes

    Ok, it's clear then the delivery date indicated on Leon's invoice (in my case) was not true. It's just for the sake of transaction process or say formality. Based on my experience, i had waited for 18 weeks before I cancelled my pre-paid order. Now I know, buying something from Leon's Calgary, 4-6 weeks delivery means indeterminate. This was what I gained by giving them my 100% trust and of course 100% money down. I was at their mercy to wait for the delivery. BTW, the customer service personnel who attended my cancellation of order was a machine gun constantly firing at a very high altitude (I was just a water gun). She could only speak and hear or I doubt if she could even hear. I was just asking anyway why my order could not be delivered after 18 months (I am a soft-spoken person). Charge to experience, spreading a very important lesson, never again will my family, friends, friends' friends and I will buy at Leon's Calgary. Thanks for your time and input, Mr. StealthPilot.

  • An
      31st of Oct, 2011
    0 Votes

    I agree with the original complaint, as I too am going through the problem of delivery for a simple fireplace that at this moment is sitting in Calgary AB, The sale was made in Red Deer a great expanse of 120km! I was promised delivery at the latest on Oct. 24th. I live in Olds right between the 2 places mentioned(approx. 70km north of Calgary. I am still waiting and was told it cannot be delivered until the 16th of Nov. as their truck leaving today is full(lol). shouldn't I be near the top of the list or is everyone waiting endlessly for their items. I did receive some of my furniture last week but this item was not on the truck. All I can say is they didn't wait for me to pay for everything !!! Oh by the way if the truck leaves Calgary today it won't deliver in Olds for 3 days, must be using horse and carraige.

  • Fo
      12th of Nov, 2011
    0 Votes
    Leon's Place - Service is terrible
    Leon's Place
    United States

    Service is terrible, food is gross, Leon is a jerk and even racist...

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