LeatherUp.com
reviews and complaints

Ordered Leather motorcycle chaps from these thugs. When I went on their site I had to update my profile. I was able to update my billing address and did update my shipping address but for some reason my shipping address defaulted back to an old address that I had not lived at for 3 years. When I called them to tell them that my shipment was going to go to the wrong address they were very rude to me. They did agree that they could see I updated my info and for some reason it defaulted back...but said it was my fault I didn't notice it defaulted back. Yeah, well I'm human. They wanted an outrageous amount of money to change the address to change the address of where my item was going to be shipped to. I told them that I wanted to just cancel my order then and they said I couldn't! So I then said I would call my credit card company and dispute the charges...the manager David Osario at that point said, ok I will cancel and refund your order. I said that is great. He said...but I will then charge you a $45 -$50 cancellation Fee! I said that is outrageous...I don't want to cancel it then, just leave it be. He said NO, I'm cancelling it and I'm charging you the $45-$50 fee because you said you were going to file a dispute with your credit card company! I said you can't do that! He said " I can do anything I want! I told him not to cancel my order and that I would manage to get my package. He said it was too late...he was going to cancel it and charge my card more! WHAT KIND OF THUGS RUN THIS COMPANY? I hung up the phone shaking! I called Fedex and managed to have the package rerouted to a local Fedex holding station near my home. The package was delivered there, Fedex called me to let me know it was in, I was going to go pick it up but withing a few hours I got notification that Leatherup had managed to create another tracking number and had it shipped back to them...but yet I still had paid for this item...and they took it back! These people are Thieves! I called my credit card company and told them everything that was going on...they could not believe it. The charge is now being disputed and they are watching my card to make sure they don't try to charge anything else. Of course they deleted all my account login information from their website so I couldn't go on and post any reviews of them on their website too! The only good thing I can say about this is that I used a good credit card company that is going to back up my purchase and fight this for me and I will get my money back from these crooks.

I ordered a pair of #1503-Xelement Executioner Leather Motorcycle Boots from Leatherup.com. Upon trying on the boots when they came, it was clear that the sizing was way off, and that they were not the 'universally accepted' Size 10, and I could barely even get my foot down into the footbed of the boot! My girlfriend, who wears a women's size 8.5, tried them on and they fit her snugly. Clearly the company's sizing is misrepresented, so I called them at [protected] to let them know what the problem was and to ask how to go about returning them for a refund. I told the Customer Service Rep I spoke to that I would like them to please send me a shipping label to pay for the return shipping, since THEIR sizing was off and it was not that I had ordered wrong. She rudely refused and basically told me that it was not their fault that I ordered the wrong size! I reiterated that I had NOT ordered the wrong size - I have worn size 10 for the past 25 years - and that, in fact, THEIR sizing is misrepresented and is off by a good two sizes! She still refused to hear what I was saying, so I asked to speak to her supervisor.

A supervisor named David came on the line and, after explaining to him what the situation was, began to argue with me, saying that the boots were not incorrectly sized, and that "if I can't even get my foot down into the footbed of the boot, how could I possibly know they aren't the right size"! After rudely interrupting me several times, insisting that it was I who had made the mistake, finally he said he WOULD send a return label -- however, once he received the boots back, he was going to hold them up to another pair of the same boots, and if they were the same size, he was going to charge me for the shipping! I explained to him that that would not necessarily prove that the boots are sized wrong, as all of their boots could be sized similarly! Like the first Customer Service Rep, he too told me that it was not THEIR fault that I had ordered the wrong size! I again exclaimed that I had NOT ordered the wrong size, I had ordered size 10 and received size 10, however THEIR sizing is obviously misrepresented, and there is no way THEIR size 10 would fit a persons size 10 foot! Still, he persisted, quite rudely, that I obviously did not know what size I wore, and that I had ordered the wrong size! I told him that all I was asking for was for them to pay for the return shipping, and wouldn't that be worth keeping a customer? He said "no, it wouldn't"!

All I am asking for is for Leatherup.com to cover the cost of having to ship the boots back to them for a refund, since I did NOT order the wrong size and had no way to know that their sizes were not the universally accepted sizes that the rest of the world knows and uses! It is not my fault that the size 10 boots I purchased were misrepresented and are, in reality, more like size 8.5 women's. Clearly they will never fit my size 10 feet, and when a person orders a size 10 shoe/boot, they should have a reasonable expectation that the size 10 they are ordering will fit their size 10 foot! How else can a person ever order apparel online if they can't expect the sizes to be universally correct?!

Leatherup shows a "sizing table" for their pants on their website without the waist size. I sent them several messages and their answer was always "Give us a call"

When I called the answer was immediately "The numeric size is the same as the waist size" - I asked them why they would not give this information as a response to my emails, it appears that the company does not want to stand behind their information: I even talked to a supervisor, David who cut me off several times and would not explain either why they are having a problem to confirm that the waist size is the same as the numeric size. whenever I asked him what the problem was to confirm such a simple thing like "waist size = numeric size" in an email if they were able to say that over the phone, he turned hostile without answering the question.

What he said over the phone was also kind of contradictory: first he said "the waist size is the same as the numeric size" but then it was "each manufacturer is different, you can not exactly determine the size..."

It appears like this company has big issues with the sizes (I have seen many report of people who said that what they ordered was at least 2 numbers off).

i ordered a pair of mens biker skull boots when i recieved them i tried them on and walked in them just a couple min. they were to big and when i called them they told me i could exchange for a smaller size. i mailed them back, i paid posted, and was told because i tried them on they are now considered used boots and could not take them back.

Purchased leather vest from LeatherUp, in a first try two buttons fell of. I wrote to them to fix it in response they asked me to send them a pictures of damage which i did. After that they just ignored me. Havent heard anything since.Be careful when buying from them or from their affiliates. Log on to their site and check the products pictures and try to avoid them when you buy from anyone else--could be the same people but different name.

Purchased Baron Air Cleaner assembly on 9/06/12 installed unit same day went on 258 mile ride on 2011 H/D Road King afterwords found oil all down side of M/C dripping from air cleaner. Research of problem turns out Harley Davidson has a service bulletin TT411B which states some after market air cleaners will cause this problem. Contacted Baron Custom Accessories and they agree and said they will authorize refund thru LeatherUp.com after they receive the air cleaner. Returned unit and was signed for on 10/03. On 10/30 contacted LeatherUp.com and was told by CS manager it may take 2-3 months to get authorization from the manufacturer and when they do - will not give a refund REGARDLESS OF THE PROBLEM only a STORE CREDIT. Once they GOT YOUR MONEY you will NEVER SEE IT AGAIN. This is a very POOR business practice for a .COM store. RECOMMENDATION is to shop elsewhere on line or at a regular store -you may pay a little more for a product but you will be appreciated for your business and patronage. LEATHERUP.COM is a RIP-OFF web site misleading ads and seller of defective merchandise.

Leatherup.com may have some cool accessories for motorcycles but DO NOT trust them. I made a mistake and ordered a windscreen for the wrong year model, my husband opened the plastic bag and held it up to the bike to see if it would fit, of course it didn't. They claim to have hassle free returns (along with excellent customer service) = all false. If you order from them, MAKE SURE it is the right product and hope that you will not feel the need to interact with customer service. They sent the windscreen back to me, refusing a refund because the plastic bag was opened. How else was my husband supposed to see if it would fit? Every time (2) I contacted customer service, they were extremely rude and hateful besides the fact that they would not listen! I would never deal with them again and would definitely not recommend them to ANYONE!

Although I have never been a customer of LeatherUp.com nor will I ever be, I believe my review of the ethics portray by this merchant is relevant here.

Around the year 2002, I had a business relationship with this merchant. They were supposed to pay me a percentage of every sale I send to their site. Everything was tracked using their in-house tracking system. From day one their tracking system wasn't even working. Knowing this, they continue to make promises and confirm that I have made several sales. They reassured me that they were tracking and will be updating their website interface to show it. As a newbie, I continued to promote LeatherUp.com based on these promises and naive hope. I contacted them a few more times and each time they reassured me that the site will be updated soon and that the sales are still coming in. As time goes on, they stopped replying to my email and I was out thousands of dollars as I spent it on paid advertising to send them tons of targeted traffic. I had no choice but to cut my loss and give up hope that this merchant will ever deliver on their promises. Couple of years afterward I logged back into my account with them to see if they ever updated their system but they never did.

I don't know if it made any difference had they known I barely make $250/wk back then and later was dislocated by hurricane Katrina.

The way this merchant treats its affiliates isn't any different to the way they treat their customers. The bottom-line for them is the money. If they can steal it, they probably will.

Ordered a bag for my motorcycle. They immediately took the money from my account and sent me an e-mail saying the item had been shipped. When the item didn't come on the delivery date, I called them. Was told, we didn't really ship it yet, the e-mail just says that the item is being shipped. When I asked to speak with someone as a supervisor I was given a suppesed person who basically said, there is nothing you can do. When I asked for a refund and to cancel the order suddenytly the item was shipped today. if you want to send it back and pay for the shipping you can do that at your expense. When I asked to speak with someone else, I was told there is no one else to speak with. Sent complaint e-mail to both Amazon and to the company with no response from either of them. As of now, I do not have the item, I cannot speak with anyone else and I can't get a refund. What a bunch of crooks.

This site is getting a huge reputation for asking you to order a size up or down from usual. I believe that is so they can float your money for as long as possible while they ignore every request you make to their so called "customer Service" department.

I have had to dispute 2 returns with my credit card company in order to get anything resolved with them. They do not communicate with you and will sit on your returned merchandise forever without letting you know the status.

If, somehow, they end up getting your order correct and sending out a size that actually fits you are probably going to fair ok but is it worth the risk>? It has been nothing short of the biggest hassle I have ever endured with a company and has cost me enough in return shipping and time disputing that I could have purchased the stuff locally and been better off - RUN - do not WALK away from this scam artist Company...

I ordered two motorcycle helmets and received both helmets in their own box inside a larger box. I chose the one that fit and returned the other. I followed the instructions included in shipment. Today I received the helmet back, with a FORM letter stating that I returned in the storage box, therefore DAMAGED. The helmet is in perfect condition. I contacted customer service, they told me that it was common sense to return in both boxes. NO REFUND. There return instructions should be clear.I beleive that this is how they scam people. DO NOT DO BUSINESS WITH LEATHER UP.COM !

BEWARE OF THESE CROOKS!
I made the huge mistake of purchasing some items from these criminals. The leather jacket was small even though I ordered a size up per their recommendation. When I called to return it I was given a hard time and told they wouldn't refund it if it measured per their size chart which is different from the rest of the world. Since they said this so many time my wife and I took it to an alterations shop and had it measured per the leatherup.com size chart and it came up short in three areas. Length, sleeve length, and chest. We took pictures based on the hundreds of other poor reviews I wish I would have seen before dealing with these animals.

I returned the jacket per their instructions and they did not refund me the full amount claiming the jacket met their size chart. I called back and was hung up on when I told them about the pictures. Master Card has a copy of the pictures now along with their size chart so now not only will I get my money back but they will be charged with a charge back fee. I've also filed a complaint with the magistrates office for fines.

The motorcycle cover I received is an XXL yet it is too small for my 8OOcc. It is also a cheap non breathable plastic which will hold condensation and ruin your bike. In other words it is worthless for the intended purpose. Not eve going to bother with them trying to return it. BEWARE OF THESE CROOKS!

I ordered a leather Motorcycle jacket from LeatherUp.Com. The jacket arrived,
and appeared to be a great value. However, when I put it on, it became apparent
that I ordered a jacket that was one size too small. I called the company to
find out exactly how to do an exchange. They told me to enclose a photo copy of
the original invoice, along with the filled-out exchange form. So I did as
instructed, and shipped the coat back to LeatherUp via FedEx within 2 days after
I received it. (They have a 30 day return policy).

The jacket was signed for at LeatherUp on April 25th. As of Friday May 12, I
have received no email stating that my new jacket is on it's way. When I
called LeatherUp on Tuesday May 9th, they said that sometimes it takes 2 - 3
weeks to get into their system, and that I should call back Friday (the 12th).
When I called today the (12th), they told me that the person who handles
exchanges doesn't work on Friday! When I asked to speak with a supervisor, I
was told that I was speaking with one already. When I asked to speak with a next
level supervisor, I was told that would be the owner, but that he doesn' take
phone calls!

Someone is supposed to call me on Monday with a status. If-when they do, it
will be one day short of three weeks since they've had my return in their hands.
I was very happy with the merchandise I received initially. But their ability
to handle routine customer service issues like exchanges is the pits!

Beware!