LCBO / customer service - store #641 - a cashier by the name is selena.
Hi there, I just made a trip to the LCBO store at 501 Appleby Line in Burlington. The rule of thumb for any good customer service is that the check out process can't be longer than the actual collection of the goods at the store. I was lining up at the checkout line managed by someone by the name of SELENA, she keeps chatting up every single customer, she looked intoxicated under the influence of either drugs or alcohol. By the time the teller next to her has served 3 customers, she was still chatting with the people in front of me and when I complained saying that she was being disrespectful of my time, she refused to cash me out and I had to leave the store without the reason I came in. I understand most of the people working at the LCBO stores are part time without any proper customer service training but I really think they can do way better than the lousy/non existent customer service I experienced today.
If you need to reach out to me for further clarification, please do so my cell phone number is [protected].
More LCBO Complaints & Reviews
- LCBO - rude staff 
- LCBO - staff! 
- LCBO - does't accept credit card 
- LCBO - racist lcbo employee 
- LCBO - aggressive male staff member 
- LCBO - customer service. bad management
- LCBO - unethical behaviour
- Liquor Control Board of Ontario - service
- LCBO - harassment 
- LCBO - lcbo clerk seemed to be under the influence. drinking on the job?