LC Van Rentalfraudulent practice

Review updated:

On 9th August, less than 24 hours before we were due to travel to France for a family holiday, LC Van Rental cancelled the 12 seater minibus we had hired from them via a message left on the answer machine (which we have retained as evidence). The excuse given was that the previous customer had put the wrong fuel in and no other vehicle was available. We were told that the money we paid (£979 + £500 deposit) had already been refunded to our bank account and the company agreed to pay the additional costs incurred in motorway / ferry charges and petrol because we now had to take two cars to France (our own plus a hired car) instead of one. However, on our return from holiday we discovered that the company had lied about having already transferred money into our bank account, and we have had been involved in a constant battle for the past four months to get our money refunded. Many excuses have been given and promises made during this time, but whilst small amounts have been transferred intermittently (usually following complaining emails and telephone calls made by us) £910 remains outstanding.
We have since read reviews of LC Van Rental (an organisation that also operates under different names) on the various internet sites and discovered that our experience has been precisely replicated by many customers. They describe having been let down at the last minute with excuses of mechanical failure and the wrong fuel being put in, and are subsequently given promises of repayment that are not kept.
There are three elements to this situation that we feel make this company's practice fraudulent: 1) they wilfully defraud on contracts and, we believe, employ unscrupulous tactics to ensure that they are not held to account. Cancelling vehicles at the last moment, promising refunds and paying small amounts over a long period of time is likely to be a strategy designed to deter customers from getting their banks to intervene in the first instance, or taking their case to the small claims court at a later stage; 2) the evidence from a number of people would suggest that they engage in persistent lies to customers and 3) their method of working causes untold financial / emotional stress on customers, who have to find alternative vehicles at very short notice and then get involved in protracted fights to get their money refunded, often without success.
Whilst we want to have all our money refunded, we are also keen to expose the practice of this company in order to protect others in future.

Nov 21, 2018
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  • Ma
      Nov 28, 2018 i have the same issue with this company their constant lies via email and telephone calls are staggering

    just in talks with the CAB to see how to proceed as the address shown on their website seems to be a postal delivery service

    0 Votes
  • Db
      Nov 28, 2018

    Same story. Same excuses. A written complaint addressed to their published address has been returned unopened to sender. Ive raised it with BBC Watchdog. Not sure what else to do

    0 Votes

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