Lastman's Bad Boy — frigidaire dishwasher
NOTE: We sent the below-mentioned hard copy letter to Mr. Balasingham in September 2016. Over a year later we never got a response. Here is another opportunity for Bad Boy to explain themselves. You chose to ignore a written letter for over a year, which does not make this situation any better...
RE: Endless dishwasher leaks from Bad Boy dishwasher
Dear Mr. Balasingham,
In 2008 we purchased a new dishwasher from your 1255 Finch location (please refer to attached receipt). Over the course of the following five years from 2010 to 2013, the machine had to be serviced about 5 times by your contractors. All service visits were regarding the same issue….leaks stemming from the gasket seal for the dishwasher door area.
It was not until the final weeks of our 5-year extended warranty that Bad Boy agreed to replace the dishwasher. We had to proactively seek a replacement dishwasher, as per the warranty, since it was clear Bad Boy was not able to resolve the problem over the lifetime of the 5-year warranty.
Now about 3 years into the replacement dishwasher, another leak started from a different location (not the door gasket, but from a valve underneath the dishwasher). Unfortunately this leak took place while we were away for two weeks, resulting in a pool of water in our condo kitchen.
This latter leak just took place in July 2016. Needless to say, we're not happy with the products we've purchased from Bad Boy, or the contractors used by Bad Boy to address these problems. I don't think the decision to purchase a dishwasher should involve a several service visits, and replacing a new dishwasher.
Worse yet, over the course of all these leaks over the years, there is significant water damage in our kitchen on the wooden baseboards and wooden dividers. And our kitchen had been just re-done/renovated shortly before we received the first Bad Boy dishwasher in 2008.
I would like to hear your reaction to our bad Bad Boy experiences.
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