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Lastman's Bad Boyfrigidaire dishwasher

Review updated:

NOTE: We sent the below-mentioned hard copy letter to Mr. Balasingham in September 2016. Over a year later we never got a response. Here is another opportunity for Bad Boy to explain themselves. You chose to ignore a written letter for over a year, which does not make this situation any better...
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RE: Endless dishwasher leaks from Bad Boy dishwasher
Dear Mr. Balasingham,
In 2008 we purchased a new dishwasher from your 1255 Finch location (please refer to attached receipt). Over the course of the following five years from 2010 to 2013, the machine had to be serviced about 5 times by your contractors. All service visits were regarding the same issue….leaks stemming from the gasket seal for the dishwasher door area.
It was not until the final weeks of our 5-year extended warranty that Bad Boy agreed to replace the dishwasher. We had to proactively seek a replacement dishwasher, as per the warranty, since it was clear Bad Boy was not able to resolve the problem over the lifetime of the 5-year warranty.
Now about 3 years into the replacement dishwasher, another leak started from a different location (not the door gasket, but from a valve underneath the dishwasher). Unfortunately this leak took place while we were away for two weeks, resulting in a pool of water in our condo kitchen.
This latter leak just took place in July 2016. Needless to say, we're not happy with the products we've purchased from Bad Boy, or the contractors used by Bad Boy to address these problems. I don't think the decision to purchase a dishwasher should involve a several service visits, and replacing a new dishwasher.
Worse yet, over the course of all these leaks over the years, there is significant water damage in our kitchen on the wooden baseboards and wooden dividers. And our kitchen had been just re-done/renovated shortly before we received the first Bad Boy dishwasher in 2008.
I would like to hear your reaction to our bad Bad Boy experiences.
Sincerely,

Pr
Nov 05, 2017
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Comments

  • Sh
      Nov 05, 2017

    I appreciate the level of your frustration. Without knowing more specifics of each service, it would be difficult to address the exact details.

    It would appear that Lastman's Bad Boy did address the issues of the dishwasher now purchased roughly a decade ago, ultimately replacing the unit. Many years thereafter, a problem developed externally to that of dishwasher. Because the leak was within proximity, your initial reaction may have been to take pause to the issues which existed with the appliance so many years earlier, but I'm sure most would have to have to agree one had nothing to do with the other.

    Hopefully you've had your plumbing problems long since addressed.

    0 Votes
  • Pr
      Nov 05, 2017

    @Shaun R. Hello Shaun,
    Wrong, it was not a plumbing problem. I watched water pour out of the gasket seal.
    Do you always defer blame on Bad Boy problems? This seems to be a theme.
    There is a problem all right, and it's called Bad Boy not taking responsibility.
    Curtis

    0 Votes
  • Sh
      Nov 05, 2017

    @product-of-canada I appreciate such a quick and direct reply, as well as your name.

    I apologize for any miscommunication Curtis, in that you initially made it seam that the problem was coming from "a valve underneath the dishwasher." Normally a valve is a device to open and close the flow of water and is only used, in this particular case, in a direct line going to the sink. This particular "valve" would then run another line, typically polymer hose, towards the dishwasher and connect via an adapter to the dishwasher inlet. Could you possibly be referring to such an adapter versus that of an actual "valve?"

    0 Votes
  • Sh
      Nov 08, 2017

    @product-of-canada It would seem your problem(s) with this product has (have) been resolved.

    0 Votes

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