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Ladbrokes / ladbrokes

Ladbrokes, United Kingdom

I have a grid card and have been waiting 6 weeks to receive cash I have won. I was told by one advisor we used wrong e mail address so we rectified that and gave them another e mail address so we could send passport and proof of postal address. We have sent this 6 times all 6 times received e mail straight back saying someone will be in touch. Still waiting, another call tonight to be holding on for awhile then to be told that letter did not have a date on it although it clearly stated my name and address along with my passport, and guess what there was a date on it!!! When asked caller his name he told me his first name but did not need to tell me his surname!!! Never heard so much nonsense. All I want is the money I am due and I will be taken my service elsewere!!! Customer service is absolutely horrendous.

Br
Jun 13, 2017

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