Lacoste Canada Inc / lacoste eau de toilette in 2017 pour lui magnetic, 100 ml
Recently I requested personal assistance from Lacoste Customer Care.
Below is a summary of my request and their response
Response By Email (Danielle) (10/17/2017 04:18 PM)
Good afternoon Bruce,
Thank you for emailing Lacoste.
Lacoste will gladly accept returns of unworn merchandise in saleable condition, with shipment documents or gift receipts from our website within 30 days of delivery (excluding fragrances). Refunds are credited to the original form of payment. Shipping charges are non-refundable, and all fragrance purchased online or in store are considered final sale.
Unfortunately, the item you wish to send back is not eligible for return under those guidelines, therefore we are unable to accept it and issue a refund.
We apologize for any inconvenience this may have caused.
Thank you for shopping at Lacoste. Whether you're shopping online or stopping by one of our boutiques, we look forward to seeing you soon.
Lacoste Customer Service
Customer By Service Email (Yubini Gutierrez) (10/16/2017 11:37 PM)
Ive used it many times, I
Found it too strong,
I want to know if I can have a replacement with a different perfume same size, or exchange
I don't mind sending back my perfume by mail.
I wasn't satisfied with the smell I need something, smoother,
You can offer me something like lacoste pour homme 100 ml
I took pics for proof,
If you can help me
If you need more information
Let me know
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