La Quinta Inns & Suites
reviews and complaints

5/13/17, 5/14/17, 5/15/17
7017 Shallowford Road
Chattanooga TN 37421
[protected]

This hotel is definitely a disgustingly filthy excuse for a place for consumers to stay at.

-grime, crud in the area where door jam meets floor
-torn, stained carpeting
-cracked, moldy stained, hand rail in shower
-dirty, disgusting shower floor
-green slime stained sink drain in bathroom

The maids or someone smoked in the room while we were gone today. Every time the air conditioner clicks on we are greeted by a brand new waft of cigarettes. To bad that in this day and age this occurs to consumers who pay hard earned money to stay in a hotel.

We have stayed in La Quinta's in the past. But never will again.

A full two nights refund is requested, immediately.

My fiances father booked a night for us in Las Cruces. As soon a as we walked in we felt uncomfortable. The man at the front 'Rick' instantly had a terrible attitude toward us. He proceeded to say he could not check us in unless my financés father was there. Although, when her father called to book, he explained that this was going to be the situation. They said it was okay and it will be taken care of. Not only did Rick refuse to talk to her father while she was on the phone with him in the lobby, he was terribly rude to us. He made him call the front desk separately and continued to be rude to her father. And although the call center said it was okay for her father to pay with the credit card he gave on file Rick made us pay with our card. I am so disappointed that he wasn't even willing to work with us at all. He humiliated us in the way he was talking to us as if we were lower class citizens. We felt discrimination because he was not that way towards any of the other surrounding customers in his reaction with them. Rick was not appolagetic, and while we understand there are hotel guidelines, we expected at least a little bit of respect from the man behind the counter. We are quite upset.

I got charged cleaning fee for smoking in a room that I recently stayed in which was not smoked in I do not even smoke I called the motel several times to discuss it they would not listen to me they hung up on me told me I got what I deserved they insulted me. I even left several messages to the general manager to call me back so we could discuss the matter and she still yet has returned my calls I have continued to call La Quinta Inn and Suits and they will not listen to me they continue to hang up on me and tell me that I will not be heard and they continue to just hang up on me and talk to me very unprofessional. I do not understand why we cannot get this issue resolved I do not even smoke and I got charged for smoking in the room that is not right and unfair and now I have overdraft fees because of it. If you will please contact me at [protected] my name is Ashley Kelly thank you very much

The company claims they resolved issue.this company allows sexual herassment to go on without doing a investigation the right way.not by having a family friend investigate for them.only asked a few employees one of those employees is illegal another was never around to witness the herassment.and the other one were scared to loose there job.Never asking the victim if she had any witnesses.How can a company claim they have professional employees .when victim gos to office manager and reports incident. She fails to report it .thats another reason employees do not report anything that gos on around there. General manager doesnt care about his employees.

I called the location I was traveling to on 04/21/17 Friday at 8 a.m. to verify that, twelfth and other parties would be near each other and was told we were all set. Upon arrival to the hotel I was checked in and sent to a dirty room, then moved down stairs to a different room where I was told we would still be near each other. The other party arrived and they were placed upstairs. I was told I could move rooms if I wanted to pack up and move my items which is a huge inconvenience seeing as I was traveling with a 4 year old, so here's we are Sunday 04/23/17 getting ready to leave for an event and my son finds ants in the room, I address this with the front desk. I am told they will check it and they will call me to let me know what they do to correct this. I received no phone call. Apparently all they did was vacuum. Upon check out I address, y concerns with the manager whom seems as if he could careless as to my concerns so I call the guest complaint number, I receive a phone call and am told they can offer me a special rate next time I am in that area or reward points. First of all NO! I REFUSE TO EVER stay at this location again let alone any other location. I have filed a complaint with the bbb and will be contacting a small claims lawyer. I will get my refund one way or another

On our 4 day ($1200) stay during bike week, we had a very poor experience with the staff effecting the overall quality of our stay.

Event 1

Upon arrival, we were told the room smelled like food, no big deal. After entering the room the smell was like rotten spaghettios which was obviously vomit.

Event 2

The room did not have a remote for the T.V. and we had to request a new one which came without the cover for the battery pack.

Event 3

On the first morning my 25 year old daughter and son-in-law went into the hot tub which had 6 other people in it already. After only 10 minutes a maintenance person came by and said "sorry, 5 person limit." My daughter and son in law told them they would volunteer to leave in a few minutes after they finish their drink. They were reminded less than 2 minutes later that they had to get out very rudely by the same person. For the rest of our stay we watched at least 15 kids, underage, drinking, playing loud music, throwing garbage everywhere, all crowded in the hot tub for the entire day--literally 10 hours at a time. The same mainteneance person would show up periodically to smoke a cigarette next to them, laugh, and never mention the "5 person limit" that they had with us.

Event 4

The remote was accidentally dropped and a small piece of plastic chipped off where the missing battery cover should have been protecting. After bringing it to the front desk and explaining what happened, the girl said it wasn't a big deal and we wont be charged. The same maintenance person came by and asked what happened. His response was "oh yeah, your going to get charged, " again, extremely rude mannered. I asked how much are you going to charge? His response was $50. This is for a cheap remote that they had a bucket full of behind the desk. Also if we were given one with a battery cover it would not have been broken. After arguing over the remote, we were promised to have no charges and he fished a remote out of the bucket with tape all over the back holding the batteries in. And then he said "try not to drop this one."

Because of this single maintenance person, we will not be returning to another LaQuinta resort ever again. We come to bike week every year and have had great experiences in the past and your establishment would have been our choice for future events. We have lots of friends that come with us and we would have recommended you. To show you the math of what this person has costed you, for the next 10 years, $12, 000 from myself alone, the amount of people in my group would equal that amount times 10, on top of anyone else that I warn about staying at La Quinta.

I stay there friday the 12th omg I so was not prepared for the crappy room had no hot water the heat barly worked only way to stay warm is to sit in front of not how I planned spending Friday night money you guys charge for the rooms every thing should work so my rating at this time will half to be a 3 out of 10 so I think there should be some type of compa on my next visit.

I am with the Railroad and several of us for the second week have had issues with our reservations. It may be all new personnel, but they don't seem to be trained properly. These woman have attitudes and then seems like they are flirting with you. Never before had I dealt with an awkward situation checking in. This week I checked in on Sunday the 8th of January by whom would be the new manager as she stated. Reached out her hand to welcome me back and the way she did it did not feel right. That's not what a front desk welcome is. We workers are married with families and want none of these awkward situations to continue. We feel this hotel has lost it's cheerfulness and stability it once had.

My name is angelina godinez I was sexual harassed at work by the mantiance manger miguel islas. He would say sexual coments he would back me in a corner try to massage my shoulders. I went to my office manager jessica alfaro in october she never reported it to anyone. I have several witnesses. I was recently terminated in dec for calling in twice in one month I gave a doctors notes for one of those days. General manager said that was excessive, he also said I need to call in 4 hours before my shift. I called in 3 hours before my shift my shift starts at 8;30. No where does it say in our handbook does it say to call in 4 hours before your shift. There are several employees call in 1 hour before there shift and nothing never done. Itold general manager there illegal imigrant working there. Her name alma jeminez she uses her sisters name. This is the second time this company had this issue.

Checked in 04/18/16 to 04/29/16 It was made very clear that my company credit card would be charged amount of stay and it was, TOTAL AMOUT! Then this hotel has the aldasaety to charge my personal credit card for another room on another floor. I want to strangle somebody! Spent the biggest part of my day trying to make contact with the hotel managemnt to credit my personal credit card, talk about a bunch of IDOTS. SOOOOOOOO the next best thing is the BETTER BUSINESS BUREAU.
I will NEVER stay at this location and OR any of their other hotel chains, WAY TO GO LA QUINTA AND I WANT MY 532.30 CREDITED TO MY CREDIT CARD.

FILE YOUR DISPUTES WITH THE BETTER BUSINESS BUREAU!

This are defective tires dont buy them, they can blow out any time, go buy tires anywhere else but big o tires. Big o tires does not give a dam ( they already made the sell... I wasted by day speaking to the store and the corporate office. The company would not honor a defective tire credit even though the tires are less than 3 years old. Do not buy from big o tires they are a ripe off...

Family and I stayed and I paid in cash then was told if I had a debit card n it also was charged, ..mentioned will reimburse bill within 14 days n I'm still waiting...very disappointed with the billing dep.! Be aware folks! I heard others were also charged n never got reimbursed! Not ever will I go there again, spreading my experience to all!BE AWARE!

after staying at this hotel 4 times in jan to march..each time it was either NO heat or the heating system sounded like a airplane crashing...and toe nails in the bed..also the food server was chewing her nails while serving breakfast.. hasd to change room in the middle of the night do to heating system going crazy and noise from hell..than in the room next door..NO tv, at all and i complained each time and NO discount at all for the first two times and than the last two times they charged 118.99 and took off 55.38 hello NO sleep the last time on march 7th 2015. and i complained to La Quinta home office to getr no help at all... this place is only 3 years old...but terrible up keep... the only bright spot was the night clerk and the security guard who was a marine like my self...the owner assured me he would make this right ..but have NEVER heard from him since a left on march 7th...beware do not stay at this hotel..it is the hotel from HELL.

Do not give your money to a hotel
That discriminates! My 18 year old daughter and her friend went
To a three day concert two hours away from home. They were camping at the campsite where the
Concert was being held. Before they left
Home, my daughter was ill with a respiratory infection and her voice was almost
Gone. She did not feel up to going on
The trip, but she had paid a lot of money to go. The first night there she called and said she
Was so sick she wanted to come home. She
Said the campgrounds were noisy and she couldn’t get any sleep. It was midnight and too late for her to drive
Home, so I booked the closest hotel I could find, which was 40 minutes away in
Tipp city, oh. When she arrived, the
Woman would not give her room because she said the policy was 21 and
Older. I called to explain the situation,
And the woman accused my daughter of booking a room when she knew she wasn’t
Old enough. I told her that was not true
Because I booked the room because my daughter was sick. She also implied to me that she wasn’t sick
Because she knew the girls had been at the country concert. I knew she had profiled the girls as teens
Who must have been partying because she saw the concert wristbands on
Them. She kept saying it was ohio law
And that is was also the hotel policy that you had to be 21 to book a
Room. It is not a law and la quinta inns
Rent to 18 and older. If you call the
Reservation line for all laquintas, the age is 18. If you click on the rewards program, it
States “customers 18 and older”. The woman then went on to proudly say that she
Has even turned down military under 21, so she was not going to make an
Exception for my daughter. I was
Shocked! La quinta also has a military
Rewards program for military 18 and older.
It was 1:00 am and she let my daughter leave who was sick, tired, and in
A strange town – all because she didn’t want teens staying at the hotel. The next day I asked the manager for a copy
Of the written policy that states they only rent to 21 and older and he could
Not produce anything. I wrote to
Corporate laquinta and it has been over two weeks and I have not heard from
Them. That tells me that they support
Discrimination and shame on them for turning down military. Do not support this hotel chain!

I had a reservation at the La Quinta East Tulsa location. When I got to the hotel to check in, it had been changed to a Motel 6. There was one car in the parking lot of a formerly busy hotel. The lobby was emptied of all furniture, with a lone person at the front desk. La Quinta had transferred my reservation to Motel 6 without my knowledge. I did not stay there and found a room at another La Quinta hotel across town.

I also had made a reservation for September. It is still showing up in La Quinta's system as an active reservation, but shows "facility not available", with a message to call a La Quinta toll-free number to cancel or change the reservation. Upon calling this La Quinta number, they can't cancel this reservation. I have to call Motel 6 to cancel it. The number La Quinta gave me to cancel just rings and rings.

Really La Quinta? I'm a La Quinta Rewards member. You have my e-mail address. You couldn't have sent an e-mail saying "Hey, we sold the hotel you're planning to stay in. You might want to make other arrangements."

I'm now up to 4 phone calls this morning about this. La Quinta is going to refund one night of my just-completed two night stay. I'll be donating my Rewards points to charity and closing my account.

(Dear La Quinta, I will post this here since you insist in deleting my posts on the La Quinta page...)
I had to travel at last minute to Springfield MO this past weekend... As a La Quinta returns customer I was happy to find a La Quinta in Springfield and on my way there made reservations. The front desk staff member was very attentive, but informed me that all they had available was a Jacuzzi Suite at a rate of $100.00 per night. This was more than I had planned on spending per night, but thinking that driving for 12 hours there and driving back in less than 48 hours, a jacuzzi may be just the thing, so I agreed to the higher rate...
We arrived at 10:30 PM and were greeted by the same FD clerk that had taken my reservations. Upon checking in we found out we were being charged for an in-room safe... We did not use the safe, but paid for it. I complained about having to pay this fee and I was then told I could complain about it at check out. I travel in my work and this is the first time I have ever noticed having to pay for the use of a safe...
We checked in and decided that we needed some food so I went to the FD to ask for directions to a good restaurant. A new FD clerk was at the desk and all she could recommend were two restaurants that were already closed... Most hotels have more information than this...
We drove around until we found a couple of places nearby and settled on TGI Fridays (you would think the FD personnel would have this info on file since it is only a few minutes from La Quinta).
I had an early morning meeting so we called it a nigh, however we were kept awake by doors slamming from guest rooms and the stairwell door by our door (we were in room 201). In addition to the door noise we had a loud TV in the lobby and, of course, every conversation in the lobby filtered into our room via gaps between the door and the door frame. We could see light coming in on the top and the bottom of the front door with a gap of nearly an inch on top. Clearly privacy is not what this door was able to provide.
In addition to all the external noise we also had to contend with a very loud refrigerator, so loud that we eventually unplugged it.
We also discovered that, in addition to the poorly installed front door, the bathroom door did not fully close!
On our second night we were exhausted from lack of sleep and busy two days, so we were looking forward to using the jacuzzi. The jacuzzi was broken! Clearly there had been some recent attempts at repairs as the panel was left partly closed. We called the Front Desk and we were told that "the button is really hard to push"... Well, my wife and I both tried, it did not work.
We spent another terrible night and drove out of the La Quinta parking lot at 8:30 AM more tired than when we checked in.
By the way, we did report all this to the Front Desk (again) at checkout... All we got was "sorry".

After a 12 hour journey from Oregon, I arrived at the Tampa airport and called the La Quinta hotel for a shuttle. I told the desk clerk I was waiting in the Ground Transportation Waiting Area-Red 1 and she assured me that the shuttle would pick me up shortly. Half an hour passed and I called again, only to learn that the shuttle was "running behind due to heavy traffic and rain". Two more phone calls and as many excuses later, the Veteran's Limousine van finally arrived.

When I complained about waiting over an hour for pickup, the driver was VERY nasty and told me that he would have picked me up earlier if I had been standing at curbside instead of inside the air conditioned shelter. When I pointed out that he hadn't even come past the glassed in shelter he open the door and walked back around to his side, leaving me to load my luggage. When I got in and closed the door, he pulled up next to another van, rolled down his window, and began chatting about the weather, traffic, etc., wasting another 5 minutes. When I complained once again, he responded very rudely and told me the trip would take even longer if I didn't "shut up"!

When we reached the hotel, I told the driver I intended to report the incident and tried to open the door to get out. At that point, the turned around in his seat and said "I control the door and you'll get out when I let you out." When he finally let me out, I was both frightened and furious. Although I've stayed at this hotel on many occasions when flying out of the Tampa airport, I won't be doing so again, particularly if I'm traveling alone!

My family and I stayed at the La Quinta for one night before boarding for our Disney Cruise. We booked our hotel room with two queen size beds. Upon arrival, the hotel had given our room away and we had a room with 2 double beds. My husband is 6'7 and takes up a double bed by himself. After the lady was so apologetic for giving our room away she said we could have a hide-a-bed. While in route to pick up the hide-a-bed, she informed us we would need to take it to our room by ourselves (luggage in hand as well) because she was all alone and she had worked for 2 days straight (12 hour days) and was also tired. My husband being the big man he is, took the bed upstairs himself while my children and I handled the luggage. I slept in the hideaway and was pleased enough until the next morning I woke up to a friend. Within the sheets that I had slept in all night lay a dead bug. It was disgusting. I have never had that before. I would like a complimentary night to make up for this experience. I really like La Quinta but this experience was bad.