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La Quinta Inns & Suites / customer service

1 Nashville, TN, United States

I had a reservation for a room at the La Quinta hotel in Nashville, Tennessee (2345 Atrium Way, Nashville, TN). I stood at the front desk for 20 minutes waiting to check in. There was a sign at the counter stating, "Be right back. Helping another customer." A line began to form. Finally, a woman came around the corner and said she would be there in a minute. She offered no apology to me or the other people waiting. Her name tag said she was the front desk manager, Heather. Just thought I'd suggest additional training for your managerial staff as she was as abrasive as a cactus.

Thank you for your time.
Heather Stutzman

Sep 24, 2018

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