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La Quinta Inns & Suites / $50.00 incidental charge

United States

Made a reservation at your Stamford Ct Inn for late arrival on Saturday June 9. When we arrived they would not let us check in because we only had cash. Was told then that all customers need to have a credit card to charge this incidental fee. We did not have a credit card and offered to give $50 in cash to hold til next day. They said no and we then spoke to a representative on the phone offered no help. We will never stay at your hotel ever again and will not recommend you either. This never happened before at your inns around the country. Your reservationists should advise potential customers of this policy when customers call. We had no room and it was 11:30 at night. Never again! Big disappointment!

Ms
Jun 11, 2018

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