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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 692 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
676 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 692

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Newest La Quinta Inns & Suites reviews & complaints

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4:18 pm EDT
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La Quinta Inns & Suites ft lauderdale, fl

La Q Ft Lauderdale airport.
Not off to a good start. I called at 9:03 am Saturday June 30, 2018 and specifically asked for our room, reserved months ago, to be "as high up as possible and away from barking dogs since we are both light sleepers." The young woman kept insisting "we put dogs everywhere in the hotel and can't guarantee one won't end up next to you." I just asked, very nicely, "as much as possible we want to be away from barking dogs. We are just leaving Jacksonville and dogs are kept away from the upper floors." She kept insisting "we can put dogs on either side of you." Seriously? Dogs are given priority over Military Elite guests? The site says there are "131 rooms." 2:20 our room wasn't ready. Told to return at 3:30. We returned and sure enough, we were put in 608 and an enormous loud barking dog was in 615, a smaller constantly barking dog in 623. All we could hear was barking dogs. We had to call the desk TWICE and beg them to do something about the dogs...who never quit barking. We begged to be moved and finally got a lesser room than we paid for on the 5th floor. We're THROUGH with La Quinta. When dogs are more valued than Military Elite members we're done. I'll be posting this on social media as well.

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11:28 am EDT

La Quinta Inns & Suites rude behave with customer over the phone.

My name is Sanket and I have a reservation with La Quinta Inn & Suites Overland Park, KS 66212 from July 5th to July 14th. My confirmation number is [protected]. I just called receptionist around 5 minutes ago which is 10:58 CST for getting the mailing address and to request her to accept the package that comes on my name. This is my business trip and my company will be sending laptop.

When I asked the lady to know if she can pull up my information, she fired up and went extremely rude with me. I mean what's going on? How come she got sarcastic and asked. "What do you need first.?" Even with a louder voice, And at the end of the call, she also did not greet me well.

Is this how you treat customers? I was supposed to stay in the hotel with my colleagues for a long time but since this incident happened, this would be my first and last stay at La Quinta Inn. The only reason I have not canceled the reservation is that of not having a vacancy in a nearby hotel or I would right away cancel the reservation. This should not happen. Extremely bad experience I had today.

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6:52 am EDT

La Quinta Inns & Suites check in times

I understand that every location is different. I made reservations 2 weeks ago for the weekend and on my reservation we noted that we would want an early check in. We get to the hotel and the gentleman states that if we check in now we would have to check out at 12 pm and check in again at 3pm, we would lose 1 day and pay almost double the amount that quoted. I was not informed of this, I was told that we would be able to check in early for the weekend as long as the rooms were available. So my main complaint is that information should be better passed from receptionist to client.

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6:15 pm EDT
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La Quinta Inns & Suites very bad customer service & very old hotel

As soon as we checked in to La Quinta Inn Los Angeles, we cancelled the booking. Hotel is under construction, very old, smelly rooms. In addition worst service upon check in staff named Carla. No smile, no customerservice, no apology for construction or for check in computer not working...simply NOTHING. The only time she opened her mouth is to request money and additional charges...Terrible Experience! Will never use this chain again !
In case you will ever reply to this complaint, email address is maggie.bassily @gmail.com

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4:47 am EDT

La Quinta Inns & Suites room

I would like a room with the bed inside a bedroom with a closing door. I have called the hotel and Hotels.com to confirm that the Deluxe Suite is what I request. I was informed by hotel and Hotels.com it was not. I like my privacy away from a child guest. I am to check in sometime today to location. If you can fix this matter it would be greatly appreciated.

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9:49 am EDT

La Quinta Inns & Suites hotel giving my room away

I booked a stay at the one in Brandon. They gave my room away after charging me for 3 rooms and I called to have two rooms canceled and they said they did but they never did. I ended up canceling the other two rooms myself. I get there and show my confirmation number and everything and they said they gave my room away. I still have all the emails. I have my lawyer involved and everything. How can they edit my room to match what I asked for after it was canceled? I am ready to sue unless I get something back from you ASAP. You have 48 hours to respond. Then I will proceed with the lawsuit. Your 310 grand regency location in Brandon will be shutdown.

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3:45 pm EDT
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La Quinta Inns & Suites rooms

Myself and 2 friends stayed at the Maryland Heights, MO Inn on June 23, 2018 in room 143. When we woke on Sunday morning we all had Multiple Flea bites. I went and spoke with the manager who was very nice and didn't charge us for the room. We would have preferred to pay for our room than to be suffering with all these flea bites. Which are in areas I can not take pictures of. The Manager told me it was Company policy to be pet friendly. We find this very disgusting. I did not check in with a pet and should have never been given a pet friendly room. Nor should I have to listen to other people's dogs bark during my stay. Pet friendly rooms should be only given to people with pets. They should be in their own section like smoking rooms. We stayed at your Inn for a girls night out and now are suffering with very itchy flea bites. The hotel is in a great location for going to concerts. So please be considerate of all your guests and never put any of them through what we are dealing with. You should have rooms that are only for people.

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12:44 am EDT

La Quinta Inns & Suites reservation not acknowledged

I made a reservation for June 22, 2018, at the La Quinta Inn North in Ft. Worth, Texas, June 11, 2018, at 11:57 A.M. I was given the confirmation number [protected]. However, when I arrived at the hotel, I was told I did not have a reservation. Unfortunately, I did not have my confirmation number, but I assumed I would have a reservation under my name since I submitted my credit number to secure the room. I had no where to stay.

Please check to see if this confirmation number was entered. If so, I would like an apology or some other compensation for my inconvenience.

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Update by Linda Scurlock
Jun 24, 2018 12:48 am EDT

I would like a resolution to my denied reservation at La Quinta Inn North, Fort Worth, Texas, on June 22, 2018.

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8:03 pm EDT

La Quinta Inns & Suites unethical behaviour

Incident 6-21-2018, Hotel #6197. Miscommunication about checkout date, on 6-21-2018 after work I came back to hotel to find all my personal belongings and all my things in my fridge had been removed. My suitcase had been securely locked up. After going through my belongings I was missing a $30.00 hair dryer and feel I should be compensated for the hair dryer. Then the front desk clerk, who I believe was named Lee, told me that they had held a room for me. There was a male customer also standing there waiting to get a room. The Clerk told me I would need to pay $139.00 for the night, I refused, as my company would not reimburse me for the cost. So he offered the male customer who also refused due to the same as me, company wouldn't pay for it. So the front clerk said the room has two queen beds and we could split the cost and share the room. I was so humiliated and embarrassed to say the least and I'm sure the male stranger was also. This was very unprofessional of any kind of customer service worker. I have always stayed at La Quinta with great pleasure and may continue to, but never again will I stay at #6197.

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8:43 am EDT

La Quinta Inns & Suites pets being held hostage and more

Me and my five children were staying at our hotel after our basement flooded and my house is been broken since Valentine's Day. We had paid over $20, 000 to your hotel for our room until my soon to be ex cut off my credit cards. I was paying cash made payment arrangements and the staff chose to hold my animals hostage without food or water and now everything my children and I own is missing from the hotel

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10:03 am EDT

La Quinta Inns & Suites hotel

Do not stay at La Quinta Inn North in Witchita Falls, Texas! Made reservations over the phone June 15th after driving ten hours, it's a La Quinta, Right? What could go wrong?...arrived at 10:30 PM to a parking lot full of people asking for cigarettes, money, men saying offensive things to me( I was a single older female), a pool had at least 50 people in it and a strange man was standing in front of the door to what was supposed to be my room directly in front of the loud pool crowd drinking a beer. I asked politely to move and when I opened the door the room reaked of cigarettes and it was not clean. I closed the door and immediately turned around and went to the front desk( the front desk worker was extremely friendly and kind and said she un derstood) and cancelled and continued to drive further down the road until I could find somewhere to sleep safely. The worst part was they charged my debit card anyway...that is a whole other story. I will not be staying at a La Quinta in the near future but this one has a " Ask about our weekly rates" banner in the front. I should have known better...
Becuse it was now 11 PM anad I had a dog and all hotels were booked along highway 287, I had to drive another 70 miles to Decatur, Texas where the only pet friendly hotel was a La Quinta. It was much better and even though I paid with a credit card, I reserved it with whatever was handy while driving, a debit card and apparently they debit my account the full amount and then "reimburse me" later...soooo I had TWO hotel rooms to the tune of almost 300$ out of my checking account, and rooms on my credit card . Its June 19th and still no reimbursment . I called both hotels and they said it is up to my bank. I called my bank and they said it is up to La Quinta to release the funds...and I have been on hold to La Quinta customer service for 61 minutes.
I will never ever stay at a La quinta and I will make sure my friends know my experience, Yelp already does...

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5:55 am EDT
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La Quinta Inns & Suites clothing of mine forgot left in room

I check in room for one night stay with my girlfriend 5/26/18 and check out next morning around 11:00am. I call back that afternoon and report to front desk. I was told by clerk house keeper reported she found clothing in room 319 that we checkout from. I ask the clerk could they hold clothing until next week I be back in Florence sc. to get them. I call back to desk to give them item of clothing left in room. I was told the clothing was still in room and new attendant that move into room call to front desk 319 that they found clothing in room.. clerk told me that they could not get and get clothing at moment the new attendant in room was taking bath. The ty get back with me. They did not call me and I call back to desk and ask about clothing. She toe hold on and let her check and came back and reported me that tendants that was in room left with clothing and they trying to call them to see if they took them by mistake. I been calling dozen of time and findlly General manager came to phone that he would compensate for lost clothing and he ha be no ty respond back to me in seversal days. I been calling. I even call custum phone line reported this matter and still nothing being done

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3:08 pm EDT

La Quinta Inns & Suites hotel stay and customer service

I'm going to state very clearly that I would like an immediate refund for my one night stay on Friday, June 15.

During the reservation process I asked for a quiet room and on the top floor if possible. I'm aware it's a hotel and there will be some noise but I always put in this request to minimize it.

This was done nicely and in no way shape or form a demand. While driving I called ahead to see if my room would be ready at about 2p. It was but it would have been fine if it wasn't ready as I just wanted to know how to plan my day and told the person who answered that exact same thing.

I arrived got my key and proceeded to room 319 which was on the top floor but directly in front of the elevator. I paused because this didn't seem like it would be quiet but I had stayed at the same hotel before and the room was next to the elevator but I slept like a baby. So I dismissed my concen, dumped my belongings and went about my day.

I didn't return until after 8p that night and attempted to go to bed around midnight. I was up the ENTIRE night due to noise.

The elevator (or something) would bang and I also suspect I heard at times the luggage cart as people checked in. Even worse is I heard the very loud whistle of a train about every thirty minutes or so. I called Rosie at the front desk approximately four to five times that night. I was told there was no manager on duty but she would be in that morning.

Finally, at 5a I couldn't take it anymore. I packed up and checked out. I was told that the manager Ingrid would not arrive until between 9a and 10a but she would call me.

I drove home to Orlando and for the first time in my life was genuinely scared I might fall asleep at the wheel. Before passing out I called the hotel because I had not heard from Ingrid. Turns out she wasn't coming in which I found convenient.

I was put through to the service manager (who I later found out was the maintenance manager) who listened to what I had to say but just couldn't help me. He was very kind and said that he would leave everything we discussed for Ingrid so she could help me. He said she would call me on Monday or I could call her.

It is now Monday and I received no call so I call and get transferred. She answers but I find out that the gentleman I spoke to on Saturday is off today (of course) and she has no idea what I'm talking about. She then almost immediately puts me on hold where I wait for nearly 10 minutes.

I call the front desk from another phone line and am told I got transferred because she didn't realize she was on another call. So I wait until Ingrid comes on the line. It did not go well.

She told me to stop screaming at her which I can assure you even though by that point that's all I wanted to do I was not. I told her if I was screaming it would sound like this and then screamed. I went back to my FRUSTRATED voice and explained about the train whistle for which she basically called me a liar and said there are no trains in the area. Except the maintenance manager knew all about it!

She started chiding me like a child about raising my voice (again I wasn't I was just extremely frustrated) and I said I would just call corporate. She kind of chuckled and said so call corporate. She's started to talk more but I hung up on her so I wouldn't actually start screaming.

As a rewards member this has been a beyond terrible experience. I always recommend LaQuinta and as stated above even had a wonderful experience the one other time I stayed at this Jupiter location.

That experience is what lead me to book this stay even though it wasn't absolutely necessary. I could have visited my dad/family for father's day and returned home in the same day. Instead, I thought I would explore the area and be a tourist. I didn't get a chance to do that since I didn't get ANY sleep which is the main reason most people book a room!

I am extremely frustrated with the way I have been treated and have gotten progressively more angry as I was given the run around. I have worked in customer service and would have been reprimanded at how this situation has been managed.

The way that I have been treated is unacceptable and I will never ever stay at the Jupiter location again. How this complaint is handled will determine if I will ever stay at ANY La Quinta again.

If someone does not immediately contact me about issuing a REFUND I will be forced to leave negative reviews and contact my local news stations in Orlando. I'm sure they're willing to listen!

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1:28 pm EDT

La Quinta Inns & Suites charged 3 times

I stayed in la Quinta inn and suites in Caldwell Idaho from the 15-16 1 night. I was charged 3 times for my room adding up to over 500.00 here it has been 2 days and I still haven't been reimbursed. I was told it would be credited to my account by Monday and yet still hasn't happened.
This is very unsatisfactory service and bad business.
I would like my money back before I get overdraft charges to my account due to your company's error.

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7:29 am EDT
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La Quinta Inns & Suites hotel stay

We have stayed at LQ @ Brandon Regency Towne Center more than multiple times, as a matter of fact this WAS our hotel of choice in the Tampa Bay area, unless it was totally booked at the time of our travel.
As a loyal customer and rewards member, I would have to say this has been by far our WORST stay EVER! I am highly allergic to PET DANDER...and every floor during my stay was filled with dogs. The first night we arrived later than expected and I was unsure why all of sudden I was sneezing and itching. After being out all day I arrived on Saturday evening to see an influx of DOGS. It was difficult trying to find another room at a another hotel. So we stayed and I suffered like hell! Last night was worst than the first night. If it wasn't for benadryl and claritin...I wouldn't have gotten any sleep. The dander and the barking has made my decision not to EVER want to stay at this LQ again!
I expressed this at check out to the Manager that I've seen at every stay.
As a customer with choices, I feel like we should've been informed of the UNUSUAL amount of dogs that would be staying at this location this weekend! I guarantee my decision would've been to stay somewhere else this weekend.

Stephanie Callins Davis
Reward member # W6420139

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9:09 pm EDT

La Quinta Inns & Suites room quality

I am very disappointed in the quality of my room. Your establishment states that it is 100% smoke free however my room smelled so horribly of smoke that I needed to use my inhaler as soon as I entered the room. I requested a new room because of this and the front desk would not change. This was what I was handed when I asked for a change! This was to get rid of the smoke smell. Also was recommended to turn the air conditioning on to change the filter. I do not smoke cigarettes and would not like my clothing to smell like smoke because of this room. This is completely unacceptable. Especially since it sent me into an asthma attack. I have this photo saved and will be sure to inform my friends.

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2:08 pm EDT

La Quinta Inns & Suites management & service

Horrible management at the LaQuinta in Odessa, TX. There was a loud noise in our room that prevented sleep. I called the front desk @ 1 a.m. They said someone would come check. No one ever did. The next morning @ 7 I told the front desk about the problem with the noise that went on throughout the night. They said maintenance would be by to check. No one ever showed & no compensation was offered. The personnel working were very immature & poorly trained. I believe the plumbing may have been the issue, but the hotel was full & no other room was available & apparently they do not have any one on sight to deal with faulty equipment. They sure were full of excuses though.

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1:15 pm EDT
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La Quinta Inns & Suites staff and hotel conditions

I stayed at the Laquinta in Los Angeles. The hotel is under renovation and nothing was working such as the swimming pool dirty work out facility and my tub in room 912 was blue not clean at all. We were quoted one price as a group get there was told by Angelica(staff) this is a new day and walked off while we were still talking. She was rude and unprofessional. I will never stay at the Laquinta again. Also, there a total of 4 days and they never clean the room. I'm so upset with the overall treatment. My sister will be sending pictures of how dirty things were. Should I send this to Wyndham since they are purchasing Laquinta. I would like to have my room comp my telephone number is [protected]. My name is Audrey Dones reservation under James Pittman. Thank you

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7:17 pm EDT
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La Quinta Inns & Suites customer service/billing

On June 1st, 15 minutes before we arrived at the Festus, MO location I booked on Expedia.com. Upon arrival I checked in and MS Racheal Sweet at the front desk ran my credit card. I told her that I paid on Expedia already, but she stated it was just a standard thing they had to do. She checked me in and I went to get my family and when we got in our room in was a King room when I booked 2 Queen beds. So we went back and she gave us a different room. In the second room the floors were sticky and dirty so my wife went back and got cleaner and we sprayed the floors and wiped them down. There was also long black hair on both sets of bed sheets. We checked out the morning of June 2nd. When we got home that night I checked my credit card and noticed not only was I charged by Expedia I was charged an extra $128.09 by MS Sweet at the Festus, MO location also. So I was charged twice for the room. I called Expedia and they put me in touch with that location. MS Sweet happen to be the one that answered the phone. When I explained to her the situation and she stated that I booked the night before and didn't show and that is why I was charged twice. Then when I explained to her that wasn't possible she stated how bad of company Expedia was and that she would recommend never using them. She also stated that she couldn't help me, but the next time we came through which is never that she would make sure we got a good deal and a really good rate. The service we received is totally unacceptable and I don't care about her excuses. I'm the customer she double charged me and should of been helpful in resolving the situation, and by the way Expedia was more than helpful, and I will use them again.

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5:50 pm EDT

La Quinta Inns & Suites $50.00 incidental charge

Made a reservation at your Stamford Ct Inn for late arrival on Saturday June 9. When we arrived they would not let us check in because we only had cash. Was told then that all customers need to have a credit card to charge this incidental fee. We did not have a credit card and offered to give $50 in cash to hold til next day. They said no and we then spoke to a representative on the phone offered no help. We will never stay at your hotel ever again and will not recommend you either. This never happened before at your inns around the country. Your reservationists should advise potential customers of this policy when customers call. We had no room and it was 11:30 at night. Never again! Big disappointment!

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La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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La Quinta Inns & Suites contacts

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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