Since Nov 15, 2007, there has been little or no A/C or air circulation in the Spin Class room. The temperature in the room reaches nearly 100 degrees during the class. The instructor leaves the door open but blasts the music so loud that the other patrons in the main part of the gym cannot even hear their own ipods. Several times I've actually left the gym because I can't even hear the trainer talking to me without him yelling to be heard! I've called Customer Service 7 times in the past month and Corporate 3 times and yet they claim there is nothing wrong & that an A/C company has already come to fix it!! ((Yes, one day a company came to FIX it and then the whole gym was like a sauna --- so bad that they had to leave the front & side doors open to get air in!)) Doug Sanchez, the supposed District Manager, has done nothing to address the problem. Ben, the Ops Mgr, says that there is nothing wrong with the A/C. All we need is for someone to pass out from the intense heat in that room & then there'll be a lawsuit --- THEN maybe they'll fix it!!! I hate this gym. However, there is a new gym opening up in the area soon & I'll definitely be transferring. You're right, once they got your money, they keep taking it... and screwing you in the meantime.