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LA Fitness International / landscaping and manger

1 Cypress, TX, United States

Hi I am writing this email to voice my concern over the main manager at the fm 529 and Barker cypress. (The one who handles all membership cancellations). I was expressing my concern over tress that were hanging over the main exit to LA Fitness. Trees that hang low enough that can scratch and damage the paint of passing vehicles. Well, when I was done expressing this to her she literally told me " well those are the banks tress ". "Maybe u should walk to the bank and tell them yourself". Totally rude and lacked compassion as a manager trained to handle a concerned customer. Although she may be right in the fact that the tress are not the responsibility of LA. There are better ways to handle the situation instead of blowing off a customer and sitting down talking on the phone. Thank u for your time and hope u have a blessed day

Sep 12, 2018

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