Kroger reviews & complaints 1497
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bakery
On May 10, 2017 I ordered a blaze birthday cake for my son's 2nd birthday party on May 20, 2017. I walked in 2:40pm to pick up his cake and they did not have my order. They couldn't find my ticket. His party was for 3pm and my receipt was in the car. I asked for a manager multiple times. I was ignored and then finally told the manager was ready to go and has left for the day. I said there has to be a store manager here. The ladies in the bakery basically ignored me and didn't show any empathy that they messed up. Finally a manager walked up, didn't introduce herself and had an attitude. They acted as if I made up ordering my cake. They said they wouldn't be able to make it for his party, didn't try to compensate for anything or offer another cake at all. They said they had to go through the tickets because they couldn't find the ticket themselves! Not only did I have to purchase some pre made paw patrol cupcakes, they tasted old and he blue icing dyed everyone's hands and mouths horribly! The bakery staff and the manager were rude and didn't care that they messed up my son's party. Emotionally that upset me as a paying customer and something needs to be done to rectify this situation. No parent wants to go through that!
manager
James Phillips manager at Kroger's in Sulphur, Louisiana is an ###. Have witnessed him talking down to multiple employees and threatening to write them up for no reason. Seems to me they were just doing their jobs but apparently not good enough for him. But from what I see as a customer, these ladies are busting their ### doin their jobs. Something should be done about this. As it does not look good for the company or the morale of the particular employees.
not being able to get gas!
I was very mad the other night when I got off my third shift job! The kroger gas pump is across the street from the store! It says pump only open 7am to 11pm! Now tell me why should the pumps be off when i had a debit card to use. I did not need anyone to wait on me and My car was on fumes. After i finally got close to the pump The PUMP says Store closed . Why shouldnt the Pumps be on to pump gas ! Upset in Louisville kentucky Susan Levy. Also they loose alot of money that way always busy on that street at that hour!~~~~~~~~
I fell at your store
My husband and I were walking through the meat department of your Walton KY Kroger yesterday. All of a sudden, I am on the floor. My knee is bruised, swollen, and burnt from sliding it on the concrete floor. My toenails (I was in flip flops) were bent back and broken from trying to catch myself. It hurt very much and I was instantly crying. Everyone was super apologetic and they cleaned up the mess before I even thought about getting my phone out and taking a picture. The boy from the meat dept went to Starbucks and got me a bag of ice for my knee and was telling the assistant manager that he didn't know the mess was there before I fell but he has cleaned it up now. The assistant manager, Claudia Kremer, was taking down my information and explaining that their insurance would pay for me to seek medical attention if I needed it. I told her that I didn't know if I would be going to the doctor but I would call if I felt the need. Then she basically insulted me by saying that if it was her, she thinks she would be more embarrassed than anything. EXCUSE ME! I just fell in a wet spot on the floor of the store that you help manage and you have the nerve to insult me. I shrugged it off as I limped away and paid my $97 grocery bill. But the more I thought about it last night, the more it made me mad. I could file a lawsuit because of the negligence of the staff not cleaning up a spill but I had no intentions of that. I am a working mother of 4 kids. I work 50-55 hours a week to take care of my family. Yes, it would be nice to get some thousands of dollars because I fell in a spill at your store but I am not that type of person. However, I do feel that I should be compensated in some way for the negligence and the insulting.
Thousands of dollars because someone expressed what they might be feeling in your shoes...or, flipflops...
Good luck with that, [censor].
kroger clicklist
I have tried giving click list multiple chances but multiple times have been given expired, moldy, or leaking products. I prurchased my items on Monday May 15 and picked them up around 2:15pm. I returned three items yesterday (two cauliflower and a bag of mandarin oranges)because they were moldy. I realized today that three bags of radishes were expired by a week. I called to speak with a click list person regarding my expired items and he responded "um I don't know what you want me to do about it" and was not helpful at all. I will not be using click list again. I go back to the store each time I use it to return poor quality items. I have talked to the manager a few times who was very apologetic but the problem still continues. Having to take my young kids back and forth to the store sometimes multiple times on one order is such an inconvenience and sometimes it even causes me to not be able to finish recipes I've started because the items are expired.
no registers barely open
I am super upset with my recent trip to Kroger's on May 15 2017 around 830pm... I literally went in for a few items took me 2 minutes to grab I have a picture to prove the lines (2) one regular register and only 4 u scans open line went almost to the end of the store. I waited in line for over 30 minutes... This was ridiculous and makes me not want to shop at Kroger's anymore
kroger brand peanut butter multigrain toasted cereal
I purchased a box of cereal last week and was about 1/2 way through it when today I was pouring into my bowl and a big glob of cereal and peanut butter flies out. I wasn't to thrilled about a wet good being in my cereal. It smells funky and looks like the peanut butter is bad, if that's even possible. This is the first time I've tried Kroger brand cereal and it was good until this point. I'm grossed out a bit.
pharmacy
I live in Cassopolis, MI, but it's 5 miles from the Elkhart, IN line so we do most of our shopping in Indiana. I'm disabled from failed spinal surgeries, that left me with 36 screws, 2 rods, 1 plate, and 2 pedicle bolts into my hips. Yeah, not a lot of fun, but often lots of pain. My doctor prescribes buprenorphine sublingual tablets every 90 days for 7 years now. This year my medicare part D stopped providing it. I have to use goodrx.com and shop for the best price or not afford to pay for it.
So, Kroger's has a 90 day supply for $231.67. I started with the nearest store pharmacy on Johnson St. I left a detailed voice mail message that I need 135 - 8 mg pills. I got a call from a lady who said they had none in stock, but will order and get in 3 days. I only have 2 days left. She looked up the other stores and said the Mishawaka, Merrifield Rd has what I need. I went there and was told there's 70 they have and will order the rest for 5 days from now. This is not a short drive. I agreed to get the 70, and pay the price of all; then I can get back 6 days or 7, but in my mind I was thinking of my son picking the 65 pills after work, because he works in the city.
Instead, your technician decided to give me a 5 day supply. "You can come get the rest on Saturday. " I was not happy with that but she said that is the way she does it. Even though the pharmacist Jeff and the intake tech had 70 pills out.
Looks like I chose the wrong place to go to today. I should have went to the closer store and made sure I'd have all the pills in 1 - 2 days, and a whole lot less miles away. Oh, but if she was misinformed of the other store, is she confused with the order times also?
I just don't like the run around and waste of time and money to buy these things. What would help you to do business better for such as this? What can Kroger's do to make this a simple process? I did the one trip based on the word of one of your own. What would help her to not make the same mistake? I know now that I should have just gone to the closest and no problem with the 12 miles each way, but I went a heck of a lot farther away, and now I have to do it again at least ONE MORE TIME.
cashier customer service
I came across a lane that was fairly short, so I got in line. I quickly realized it was 15 items or less, and since I had a total of 33 items sold, I proceeded to move to another lane. A Kroger employee, a man that I do not know the name of, was standing at the end of the lanes and told me that it was fine, and to stay in the 15 items or less lane.
When my turn to be checked out arrived, the cashier, with blatant disrespect, tossed the divider behind my line of groceries. I was silent, and began putting my bags into my cart. The cashier, Maddie, said nothing to me while checking me out, not even hello. While bagging the grocieres, Maddie was blatantly tossing things down in a disrespectful manner.
I say my debit card and Kroger card on top of my wallet by the debit machine while I was bagging my grocieres. When promoted to pay, I attempted to hand Maddie my Kroger card. She stated she already entered it; therefore touching my personal belongings without seeking permission prior.
After paying, Maddie handed me my receipt and said something in regards to my fuel points, and then stated, "this is our 15 items or less quick checkout."
While I understand the lane is designated for 15 items or less, the blatant disrespect to a customer for such a reason is absurd. Especially considering I was told to go ahead and stay in the lane by the other associate, when I wouldn't have after realizing it was for 15 items or less.
canned goods
On May 6 I purchased two cans (one of enchilada sauce and one or refried beans) from Kroger. The cans left dark rings on my wooden kitchen island that we cannot get off. I have never had this issue with canned goods purchased at Kroger before, but my kitchen island is now seems to be permanently marred from these cans. As you can see from the pictures the smaller can left some more faint marks, but the larger can left a very dark mark.
I would very much appreciate it if Kroger would either compensate me for part of the kitchen island's value or for the repair if that's possible. The kitchen island was worth $450, but now will be very difficult to resell when we move.
refusal of service animal
11/30/2016 - I Sharon Bailey, had entered Kroger on Stone Drive in Kingsport Tennessee with my service dog, Bella. Upon entering the store and stopping at Customer Care to speak to my husband Ronald Bailey, Lori Odell called to another lady and pointed to me. Ms Hannah Bays, a manager, came to me and asked if my dog was a service animal. I told her that she was a service animal. She then asked for a certificate for Bella. I did not have one on me and Ms Bays proceeded to advise me that I would have to remove the animal from the premises. I did as she asked. this is considered discrimination because, according to the service animal law, you can only ask 2 questions -- 1) is the animal a service animal, and 2) what is the condition. It is against the law to ask for any documentation. At this point I felt I was singled out by Lori Odell and then discriminated against by Hannah Bays. A few days later, Ron took Bella's ID to Ms Bays and showed her that Bella was truly a service dog. She did apologized to Ron for her actions.
This is not the first time that I have been singled out by Lori Odell. My husband, Ronald Bailey, is an employee at this Kroger store and we had just gotten back together after an 8 year separation. This occurred in April of 2015. In May of 2015, I had gone to Kroger to shop and was using my husbands discount card. Lori Odell proceeded to advise my daughter and myself that only Ron could use the Kroger card. It was only for the employee and no one else. Ron had told me that it was for the family to use. Here I felt singled out because she made the comment to me only. The person in front of me used a Kroger card and nothing was said to them.
About a year later after Ron's heart attack and open heart surgery I had gone into the store to get my husbands disability check cashed. Lori Odell was at the Customer Care counter and there was a cashier at the register directly across from Customer Care, The cashier had made a comment about a bag boy being late for his shift. Lori Odell, with me standing in front of her, made the comment that he was following in Ron's footsteps. She had said that Ron was always late coming to work. There were people at both the Customer Care and the register that heard the comments.
Ron has also told me of times where Lori Odell had singled him and caused issues for him. The latest was on 5/11/2017 when Ron had gone out to check the buggies in the parking lot. Lori Odell got on the intercom and called for Mr Burton. She had told him that Ron was out smoking when he was not on break. He advised Lori Odell and Mr Burton that he was out checking the buggies and did not smoke. He was out there only a couple of minutes when he heard the page.
Sine Ron Bailey, my husband, is an employee there, I do continue to do a little shopping there. I now do a lot of shopping at the local Wal-Mart because I am not singled out or harassed when I take Bella with me.
I am a disabled veteran. I don't deserve this treatment. I have already made a claim with Kroger Corporate Office in February 2017 and the only response I received was that there was a backlog and I would hear from them shortly. It has been 6 months and I still have heard nothing. This is the second notification. I am also contacting the Attorney General of Tennessee because of no correspondence in regards to the discrimination claim. I have been advised to contact an attorney but I haven't because I am giving Kroger a chance to respond. If there is no response within 2 weeks, I will consider talking to an attorney.
mrs white
I'm a customer that went into kroger on chenal and bought items and was told I have been there all day i'm handicap and have a learning disabilitie she is discriminating on me just because i'm different please do something about that I will if something doesn't so please I don't like being treated badly when going to the kroger on chenal because if it happens to me it will happen to anyone also the same manager verbally attacked a customer with their kid still in the street with no intention of getting the kid out of the street.
She needs to treat customers with respect and who have disabilitys
employment
I have done 4 or 5 application done 2 or 3 drug test. That is as far as it goes. I have nothing on my backround check. Never failed a drug test. Had an interview set for May 1st at 10 am.
Just a quick reminder about your upcoming interview for the e-Commerce Selector position!
Here are your interview confirmation details:
Address: 7087 Highway 70 S Bellevue, TENNESSEE 37221
Store Number : 00527 - LOCATION 00527
Date: 05/01/2017
Time: 10:00AM
Interviewer: ALICE KENNEDY
Interviewer Phone: [protected]*2158
Alice called to reschedule for later in the day. We got talking and she said she would have to talk to another manager. Because I apply for cashier or click list and was told all they had for me was deli nights. I have 6 kids range from 15 to 7m. I can do a couple nights. I never had the interview. But today I get an email saying they went with someone more qualified. I have 16 year cashier experience. I was told I have family in click list so they will not put me their. I have only my 6 kids in tn. I am divorced. I have been told by employees that I am the wrong color. If I am not black Alice will not hire me. I feel like I am being discriminated against.
self checkout
On Sunday May 7, 2017 while at the self checkout line at approximately 4:45 pm. After the end of my transaction I requested $40 cash back. I walked away for a short while came back and the money was not there . When I advised the store clerk and management by the name of Michael they advised there is nothing they can do. I know I am at fault for walking away but I feel like me the victim is being punished and whoever took the money is rewarded.
stalking
May 04 2017 around 8:19pm, I enter the store & ask where can I buy a carton of cigarettes, a young lady told me go to register 9. So I walk to register 9 after a couple minutes the Cashier next to 9 by the name of Jahvisha said I can help, as I'm telling Jahvisha what I need she is murmuring with the cashier on 9 I paid no mind to it till I go to check out with JAHVISHA Is On phone in her register with lady in register 9 both on the phone. I hand JAHVISHA my Identification Card && she's ASKING ME FOR MY ADDRESS! NOT MY DOB, so I asked Why are you asking for my address & not my date of birth?
SHE SAID:!
THE MANAGER ON DUTY THINKS YOU LOOK YOUNG SO I HAVE TO ASK FOR YOUR ADDRESS.
THE REASON WHY ONE HANDS THERE ID IS TO PROVE THERE AGE ?
TO THE MANAGER ON DUTY: STOP TRYING TO STALK CUSTOMERS!
That's not stalking. They're seeing if you know the address that's on your license. As many people with fake ids probably won't know the address that's printed on it.
Anita the legal age in Georgia to buy cigarettes is 18!
I would't be buying cartons of cigarettes if I had just started smoking tabacco!
Also I would understand if they asked for my address to buy liquor, since the legal age is 21.
That makes no sense. So for booze its ok, but not for cigarettes? Great logic.
Anita get a life. You was not there girl so shh.. keep it going!
service
I recently went in the self check out at your Troy, MI store. I did so because I had several coupons and I didn't want to gold up
A main check out line because I have experienced problems in the past with Krogers when it comes to couponing. After being overly anylized on every item, Diane appeared frustrated when a bogo coupon would not go through after she tried several times. It was a legitimate coupon. She then told me that "this is not really the place to coupon" and walked away to help someone else. When she got back the idle screen froze and restarted. I was then ushered to another check out. The Manager, Alicia came over and even more so overly anylized all of my coupons and turned down more coupons that were correct just different scents of All detergent that when the new cashier scanned did go through. She then took them off stating she would not honor them. I was told that the rude behavior by Diane would be addressed but that was just not good enough. I liteely spent a hour in this one transaction and needed to get home to get my kids ready for bed.
rude and liars
The Nicole girl working on Thursday May 4 2017 at 9:00p for Western Union lied to me saying she couldn't change the Us dollar money transfer. So I left and drove clear across town to another Kroger's where the gentleman did the same thing but, he fixed it so that's telling me she lied to me. Then I call the Kroger's where I was the first time and the manager named Viana not sure that's how it's spelled or she might of lied I think she her real name was Clarissa or something.she got rude and hung up on me twice so I cussed her out. very bad for business I will not shop at a Kroger's again on Needmore Rd Dayton oh 45414
a funky so called manager on duty
I was shopping in your forest drive location and your manager on duty became very disrespectful when I asked to scan a coupon. I went to get someone else and they tried to help as much as they could but at the end I needed his number for the screen and he refused. I have never been so pissed off in my life and it took everything in me to not fly off the handle and cuss him out. If he doesn't want to be here he needs to find another place of employment. He does not know how to talk to customers and I need more than I call back this isn't my first time dealing with nasty customer service at this location. I am a avid couponer and I will avoid this location as well as my friends and family. It is sad because now I will drive farther out just to avoid this store. I do not know his name, he does not have on a name tag. He needs to change his gender while he's looking for another job. Shame a man to act like a female and have a nasty attitude. Over a question about a catalina coupon, it could have been handled a whole lot differently.
inappropriate behavior
While at work today waiting on a customer, I was belittle and demeaned in front of a customer by the floral manager, Char Titus. This is not the first time that this has happened. I was in the middle of waiting on the customer when she started talking over me about how I didn't know what I was doing. The customer is the administrator of a big nursing facility here in Wellington, and was needing balloons blown up with helium for a big open house that they are having on May 3rd. She was more than willing to pay for the helium. We have done this in the past, since we didn't have the exact colors needed for the open house. Char then walked away. The customer, looked at me and could hardly speak. She was very uncomfortable with what had just happened. The customer then asks me, "Does she always talk down to you and so condescending?" I apologized to the customer and reassured her that I would take care of her order. This is not the first time that this has happened. She has also done this other times. Another time while waiting on a customer she pushed me over to the side and told the customer that she would be happy to take care of them, as I was only there to be her maid and clean up after her. The customer and her husband, looked at me awkwardly and went back to placing their order. There needs to a reprimand for her actions. If I was in the wrong she should have taken me to the side and discussed this with me, not call me out and make me look like an idiot in front of customers. She has no customer service skills and needs to be in a different field of employment!
artisan lettuce
I purchased Artisan Lettuce from the Kroger located at 350 E. Six Forks Road in Raleigh, NC 27609. I recently became a new customer over three years ago, because the gym facility is located near this store location, so I shop at this location often. I've always purchased Artisan Lettuce and never had a problem until about a month in a half ago. I noticed the lettuce was covered with a large amount of (what felt like) sand. The lettuce is extremely gritty. So after another purchase on yesterday (May 1, 2017) I quickly realized the salad was still quite gritty. I like to purchase this salad for its nutrients, but I want to be satisfied as well. Please either pull this item off the shelf or do a much better job of make sure the lettuce is clean. I purchase the type that is in a plastic container. I felt I had to complain because I keep investing in the item and I'm not getting a good return. Please address this problem asap.
Thank you in advance,
Ms. Morgan
Kroger Customer Reviews Overview
One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.
Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.
Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.
Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.
Kroger In-depth Review
In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.
Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.
Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.
Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.
Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.
Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.
Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.
Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.
Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.
Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.
Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.
Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.
Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.
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