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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:16 pm EDT

Kroger tainted chicken

I live in Glendale AZ and up the street from me on 67th and Bell Is Fry's Grocery where I shop quite avidly! Every week at least 2 times I go. Last Friday I picked up the usually tasty 8 pack Kroger Chicken fingers, the one packet had what looked like nibbled off ends put back in the wrapping, and also a couple of the fingers looked to have been tainted somehow. This is the first time EVER I can recall about such a gut churning let down from this product. It just did not look safe and needless to say it was a waste of food and had to be perished. Just thought I would give the heads up on this! Thank you so much'

Sincerely,

Thedoro' Mayo

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5:29 pm EST
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Kroger over worked under staff

i have work for kroger for a few years, they are a company that demand to much out of it's worker they try to work us like slave the pay is
very low but they bring in billion and billions a year i can see why this company profit are large, the manager do not care for the work all they care about is their bonus they are going to get we do all the work to make them look good where is the bonuses for the worker that make them look so good they never say to us job well done all they do is try to find more work for us to do all they do is make our job harder and what us to smile and be friendly to the customer when we can hardly feed our family off of the pay we get where is the uncover boss when you need him he need to come and do what we do in a week and if he have a heart he would come in and fit it beca
use they demand so much work on a few worker we can keep up i used to love my job but with so many rules our work place feel like a slave camp someone out their please send us some help out here in decatur il store j250 maybe the uncover boss.

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10:43 am EDT
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Kroger employee treatment

I am an employee of Kroger. I very seldom complain to my supervisors about others. I had a coworker make some very inappropriate false comments about myself. The coworker is on first name basis with Kroger's head HR offices and known to stir up trouble. I went to my immediate supervisor and the store manager, I was told by one he didn't want to hear about it at all. He refused to listen. In fact as soon as I brought the name up he shoOK his head and walked off. The other said she is allowed to say whatever. When I asked him to please ask the coworker to keep their distance ( I just wanted to do my job without their interference) he said he would rather me tell them, he stated he did not want that person to take him to the office. So I aired my complaints with an associate over a social network and I am now being told to watch it I was being investigated. That I could say whatever I wanted at work but not that way. I went the proper way I ask my supervisors they refused. AS soon as I mentioned management in a negative way I now am the one in trouble. It is OK for them to make derogatory statements about the employees but the one time I state the truth and what everyone talks about at work I am in trouble. I work Hard, I am dependable and do a good job..where is my freedom of speech when a person cant vent opinions I never used anyone name or gave any location or details.

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masterjobs.net
, LV
Jun 06, 2013 6:55 am EDT
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Read more reviews from employees about working at Kroger http://masterjobs.net/kroger

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9:47 pm EST
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Kroger refund

I went in and bought a Maybelline lip color, keep in mind that in grocery stores you aren't allowed to try it on or anything and I respect these rules. However at home when I used it the same day, it made my lips peel, meaning that it didnt react correctly with my lips. For me to keep it would have been a waste of money. I tried returning it to Kroger, used it ONCE, but the manager was so ridiculously rude, he flat out told me he refused to give me the refund. I told him my situation and said nope, I even told him I bought a foundation there last week and was able to successfully refund it because i had an allergic reaction to it, and he said oh well, policy changed now. Who gave him the right to do that instantly? he's nothing but a lowly store manager not even area manager. I honestly wouldn't even be annoyed if he wasn't so rude. I would suggest trying to return cosmetics to other Kroger stores, I have done it before. Most cashiers really don't care. Kroger has a shady refund policy and hires rude staff. Shop elsewhere. H-E-B is better.

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pahenderson
Fortworth, US
May 07, 2015 9:27 pm EDT

Beware Scarborough Renaissance Festival has become the best rip-off fair ever
The 35th Season of Scarborough Renaissance Festival is and will be last forever, after spending almost a decade of patronage, of spending thousands of dollars on furs jewelry and costumes I have had to call it an end, all because of their unsympathetic refund policy, I decided to get ahead and purchase tickets in advance of my next visit, well when I found out that the weekend was visited by heavy thunderstorms heavy rain and large hail I decided to cancel my visit I checked Scarborough Renaissance Festival online policies to claim a refund and was unable to find one ANYWHERE I left telephone calls and emails NEVER a response or reply, so I drove the 90 minute to talk to some child teen that did not know anything about anything after about over an hour some guy calls on a radio and said that because I purchase the tickets at a third party vendor i.e. KROGER so I went to Kroger and was told to claim the refund to be told that I have to get my refund from Scarborough Renaissance Festival in persons so after wasting half my day driving to Scarborough Renaissance Festival and Kroger wasting time money and gas the moral of the storey is NEVER Buy tickets in advance ever the discount is never worth it My final comment is that while Scarborough Renaissance Festival will not go out of business by loosing me as a loyal customer, during the course of my day I meet a hundreds of people and hundreds more on social media I will just say don’t ever buy Scarborough Renaissance Festival tickets in advance no matter how much the discount and if you do have to run into their management its seems to of never heard of customer service, so don’t look for it.

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3:10 pm EST
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Kroger harrassment

Manager Mike Stevens, Lake Rd., Dyersburg, Tn., insists that before he will order new uniforms for male employee, he must come to Mr. Stevens office and let him measure employee's inseam personally. Kroger CEO, Dave Dillon, I don't know where you spend your $2+ million dollar annual salary, but perhaps you should take a little side-trip to red-neck country, cause you've got a sick boy running/ruining? your store. You will find him in his office, cramming Honey Buns in his mouth and washing them down with a diet Mountain Dew. Dave, you ain't in Kansas anymore!

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Jamiemoore24
Dallas, US
Jul 04, 2015 1:24 am EDT
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Rick Williams is the store Manager for Krogers 528 he have been harassing and bullying me for some time now
I been working at Krogers for some time now In I never never had this problem his very rude and disrespect very time I asked him something he always have a smart feed back I try calling the union by no one called me back
I talked too someone but this problem in they told me that
It seems like he is bullying me I took so time off from work before I didn't feel like be harassed in picked on I really need help I think Rick Williams trying too fire me bcause He don't like me

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7:22 pm EST
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Kroger cash payroll check

I have never cash a payroll check before with you guy's. And after you call number on the slip they can't really tell you anything about why there system of cash payroll check or anything what kind of help this company is offereing. People to cash a payroll or income tax cash if on body can't get the service they offereing it's a mess want until people try to cash there tax checks. Hope this company set up a better system of helping customer because it really suck BAD and customer service can't tell why they could not cash my cash a waste of time of call and waiting for them to take your call. VERY BAD COMPANY AND SERVICE THEY ARE OFFEREING ALL TOGETHER!

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joebaggs
selma, US
Nov 26, 2013 4:33 pm EST

Obviously you are too dumb to use ANYTHING! If I were you I would probably just stay at home FOREVER. I would never, ever, ever leave my home again if I were as stupid as you make yourself sound to other people.

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6:53 pm EST
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Kroger probation

I have worked for Kroger for almost 2 years. I have been put on probation for excessive absence. Every time I have written proof from my doctor urgent care er or surgeon . Supposably I have 13 offenses ... Have no idea where that came from I am only aware of these. Vomiting. Almost falling to the floor leaving early went to doctor . Have excuse. 2nd had bleeding and rushed to hospital left work early ended up having ectopic pregnancy and had to have surgery as it was fatal. Was out 5 days. Then got flu went to urgent care with recurring fever and pain doctor excuse for 48 hrs off due to contagious! Then a week later illness never cured by antibiotics so rushed to urgent are after work with 104 fever. Doctor ordered 48 hrs off. Only took off 5. Next day return to work and every employee was aware I was under evaluation as there was a note ------ called off again... So rude! Was called to office and told I was put on probation for absence and tardy... I was unaware as Kroger I believed had a 7 minute rule for clocking in but I was only late a few times by a minute or two. Also some late clock ins were due to clock system as I had just transferred and had to find someone to manually clock me in. Tell me this is it right to be put on probation for these as I work in pharmacy and I can spread germs easy I count distribute meds and talk to clients. I feel treated unfairly. As I was under the impression as long as I had written doctor notes that I wouldn't be put on disciplinary action.

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Update by Unfairness2013
Jan 04, 2013 9:41 pm EST

I disagree as you probably skimmed this question without actually reading it. I'm not asking for opinions, so keep yours to yourself. I work hard pay my taxes and raise a family, I do have some medical issues that have arose that have caused time off. And I believe that I was treated unfairly as this was my first reckoning as it was and issue as I have stated I have valid! Not fake or illegal. Documentation of my hospitalization surgery and sickness. As I was raise treat others as you would like to be treated so leave your discriminating comments to yourself

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Dave Nelson2
, US
Aug 28, 2017 4:11 pm EDT

First off, are you part of the local union? If you are, voice your issues and questions to management and then let them know that if you are not satisfied with their response, you will have no choice but to talk to your union rep. Sometimes, that makes all the difference in their handling of an issue. It did with me. They don't mess with me anymore. I've been with Kroger for two years.

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RarelyComplain
Warren, US
Jan 05, 2013 3:06 am EST
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Can't speak for the illnesses, hey its happened to me - only person in my department that was out 4 -6 days a year just for the lousey flu. But do you realize that as far as they're concerned, one minute late is as bad as 1 hour late? They really do think like that - especially if some higher up's relative or friend needs a job. Finally I know a Kroger employee who tells me all the stories, and from what I hear, you may as well assume your coworkers are all backstabbers. So clean up your act. Start with arriving a half hour early.

BOHICAdon
BOHICAdon
Lizella, US
Jan 04, 2013 8:10 pm EST
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Check into the "Medical and Family Leave Act" ...It may help...I know becos I was fired for excessive absence...and I couldn't draw unemployment...I showed where "ALL" of the time I took off...except 4 hours...was to take my "better half" to doctor appointments and ER visits...the 4 hours was when I took off in the middle of my shift to go to the ER, and had documentation for everything...I could have got my job back with back-pay...but it worked out where I took my time and found better employment...Dept of Labour or the Labour Board has the information...it was enacted to cut done on Harassment...Good Luck...bohicadon

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9:22 am EST
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Kroger supports job discrimination

Mistreats good employees, hostile work environment, incompetent & inexperienced managers; and poor customer service...

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9:45 am EST
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Kroger inability to manage prescription medications refills

Unprofessional staff, inability to manage prescription medications, indifference to patient’s medical conditions and needs.
I have been with this pharmacy for over a year and experienced numerous issues with medication refills. Last visit exhausted my patience. Although the location is convenient for me, I am transferring my prescriptions to a different pharmacy. Here are the reasons:
1. Refills were late / my medication was not in stock. Even if I called 7-10 days in advance, they managed not to have it on time. Kroger Pharmacy excuse – someone else in this pharmacy uses the same medications. I have several active prescriptions for different doses and they still could not manage their inventory.

2. False and misleading information on RX insurance coverage, use of medication discounts and medication availability due to unprofessionalism, lack of knowledge and lack of desire to address customer needs/medical conditions. No apology. No advise or promise to manage my refills efficiently.

3. Very nice lady pharmacist ( who was the reason I stayed with Kroger RX) set me up with a automatic refills and the next month I got my medications on time. BUT the following month my auto refill was cancelled for 2 medications! When inquiring about my refills, RX assistant lied into my face saying that it was my fault that I did not pickup my RX on time and they had to put it back. After checking the system, she realized it’s was not correct information and they never refilled RX. Never apologized. She could not give me a clear explanation why my auto refills were cancelled as well. The pharmacist (male) heard the whole conversation and never came to address it.

4. When inquired about prescriptions transfers, I got a reply – “you call us, we’ll do it”. Horrible customer service. They do not care about company profit as well not recognizing a link between customers, pharmacy profit and their employment.

I have to give credit to two employees of Kroger Pharmacy – Shawn who was always helpful, professional and always willing to make an extra step for a customer and lady pharmacist (brunet, not very tall). They were the reason I stayed there for so long. All others are disgrace to the pharmacist profession.
Be prepared to double check information, struggle to get a refill and do not expect understanding and professional care when going to Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.

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6:09 am EDT
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Kroger check fee

I think that 50.00 for a resubmission fee for a check is too high! It did not cost Kroger 50.00 for that transaction and they were able to do it without authorization or my consent..

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justtohelp
Columbia, US
Oct 27, 2012 8:50 am EDT
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don't write hot checks. You gave them permission to resubmit when you wrote the check.

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5:10 pm EDT
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Kroger bad produce

Yes my name is erica farmer and I have brought food from krogers for my family several times at moores mill road here in huntsville alabama I have for the past year been getting bad produce that looks really good from there and has been going bad within 3 to 5 days after I buy it. W heater its vetigetables like bell peppers to fruit that well of any kind they all been going bad less then a week. I have had it. That is unheathy and not good for people. The health center that rates you will be notified if this happens again. I mean I will have proof too I will take pictures of me buying it with pics of the exp date on the bag and searial number with the reciept as well and be taken a pic everyday for proof. When I do report it if this happens again. So lets hope that krogers really do care abaout their people that shop there and fix it.

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10:35 am EDT
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Kroger rude & unprofessional

Customer Service is lousy and many times unprofessional; in the way Kroger employees treat customers, and they're rude & lazy, often taking lunch breaks- as long as, 3 hours! Smoking right in front of the store, so customers waling into the grocery store can inhale it! And the Kroger deli & bakery is a joke; not clean, leaving out stale food, NOTHING FRESH! I definately would not recommend eating there, and if you don't like to get your feeling hurt; I WOULDN'T SHOP THERE EITHER! This KROGER branch is "GHETTOFIED"...

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10:28 am EDT
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Kroger lousy customer service

Kroger staff & managers, are often rude, and sometimes hostle towards customers, and service is a nightmare, huge employee turnovers, and a general lack of respect for customers, I don't even like shopping there..

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9:41 am EDT

Kroger krogers does not care about employees hygiene

Krogers does not care about employees hygiene I know an employee that does not wear deodorant brush his teeth or wash his clothes u all still let him work for u he hasn't showered in two months thats nasty.

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parrotbay
Covington, US
Mar 12, 2013 1:44 am EDT

all that is true. but it still doesnt make it pleasant for customers or coworkers in a very public situation. Its sad all the way around.

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5:18 am EDT
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Kroger suspended imdefinitely

I was recently suspended indefinitely from Kroger. I've been working there for about 6 months and had 2 no call no shows and the most recent absence I called and for because the starter went out in my car. I look for a ride all day and couldn't find 1 so I called back up there. I told my boss I couldn't find a ride and probably wasn't going to make it in I came in the next morning for my shift and they told me to come sign a piece of paper and go home. it said I was going to get suspended indefinitely. if I talk to my union representative what are the odds that I will get my job back?

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RarelyComplain
Warren, US
Sep 18, 2012 7:55 am EDT
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Some Krogers are located in smaller cities - like county seats where people who work there live miles away in a rural area. It would take 3 days for my friend to walk to his Kroger...although come to think about it...he has what? 15 brothers sisters inlaws that could schlep him to work in a pinch. And I don't see any "no hitchhiking" signs along any of those rural roads. We may not be talking about a Kroger employee living in the Bronx here.

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RarelyComplain
Warren, US
Sep 18, 2012 7:10 am EDT
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Two no shows no calls? What is it about showing up for work EVERY DAY and ON TIME that you don't get? Hasn't anybody ever told you that showing up for work on time and everyday is #1 #2 and #3 on your list of "things to do." EVERYDAY! I know a few of those grouchy union-empowered Kroger employees that YOU forced to do extra workl; and you can assume you're fired. I can't think of a worse bunch to pimp. The suspension is just Kroger going through the paperwork with the union. You should receive the pink slip any day now. And btw - you deserve it.

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RarelyComplain
Warren, US
Sep 18, 2012 7:02 am EDT
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Two no call no shows? What is it about showing up for work every single day, that you don't get? FYI, showing up for work on time is #1, #2, and #3 on your list of "things to do" every day. If it wasnt for that union you'd be out on the street probably long ago. And knowing some Kroger employees as I do, I bet they get even with ya...probably working on it right nowl

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12:47 pm EDT
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Kroger kroger threw away my wallet?

Hi, Kroger!
Me again!
Let's review our one month "anniversary", shall we?
-I leave my wallet at the 11th St. store here in the Heights in Houston due to a problem with a homeless man and security and trying to get out of a bad situation quickly at Jesus' cashier station (yes, I know my cashier...I even know he works only till 1 p.m., so I never see him in the afternoon
-By 2 p.m. I miss my wallet, go back to your Customer Service where an employee gives me a blank look and shows me a box full of junk which is the "lost and found"...I decide to talk to Jesus the next morning...I go home, reassured that Jesus has put my wallet in a special safe place.
-The next morning, I see Jesus and he reassures me my wallet is at Customer Service
-Once again, I get a blank look and the box full of junk is shown to me again
-The stalling begins...until I insist someone tell me what is going on
-I am told that my wallet has been thrown away (!), the cash in my wallet has been returned to the cash drawer, my credit cards have been cut up and my driver's license has been mailed back to me
I then accept $40 from the Kroger manager, because at this point my husband is out of town working on a movie "A Night in Old Mexico" and I have no way to replace my credit cards until he returns on Friday (and this would be Wednesday)
-so during my daughter's first week back at school, I now have only $40 to possibly fill up my gas tank until Friday
-I pray for no emergencies as I am so out of luck
-I talk to a nice Kroger main office person, Elizabeth Hulding who offers me $30 on my Kroger Plus card for emergency groceries. I accept, because at this point I believe my local Kroger manager that it is all a big mistake
-Now, here we are. One month later. No driver's license in the mail. I did manage to touch base with Rob Hamilton, who apparently thinks it's OK to yell at customers and tell me that Kroger "did me a favor". He said he reviewed the video tape and assured me it was only $3 in my wallet (I'm fairly sure it was more like $15), but here's a even funnier point: I asked him if he could see my social security card and he said "No, the video was too grainy". How did he even know it was my wallet?
-I checked with all the attorney friends I know and they basically said that Kroger has an entire phalanx of attorneys and that if my Kroger manager had personally attacked me physically in the store, they could prove it was my fault
-Here's an even funnier story: A good friend of mine left her ENTIRE PURSE OUTSIDE a Costco here in Houston for the same 5 hour period, and the lovely manager there actually saved it for her until she gets back
-Here's an even more funny story: I plan to contact everyone I know, everywhere I can until I get my driver's license back. Yes, I can't do anything legally because you all have me outgunned, but I can let everyone know how awful Kroger treats its 20-year customers. And yes, I now shop totally at HEB.

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texangirl
, US
Feb 17, 2013 9:51 pm EST

I dont know why people are attacking you. accidents happen to ANYONE. those people complaining at your complain will one day have the misfortune of loosing their wallet or their keys. What Kroger did was completely wrong, they are all incredibly stupid which is why they are working at Kroger. Sorry that this all happened to you, I as well hate Kroger.

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RarelyComplain
Warren, US
Sep 18, 2012 7:27 am EDT
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You did all that instead of putting a stop on the credit cards and going down to the DMV to get a new license - and just consider it case closed...and post a pity pot story here, all over a measily 15 bucks? Just wondering...at some time in the past did somebody mistake your head for a pinata?

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DJAdvance
Coquitlam, CA
Sep 10, 2012 4:43 pm EDT
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It sounds like Krogers does not need customers if they treat them this way.
Thanks for the heads up.
All it would have taken is a phone call from the store at most.
Good luck with the cards and ID

little running beer
little running beer
Mojave Desert, US
Sep 10, 2012 2:20 pm EDT

Be my guess.

little running beer
little running beer
Mojave Desert, US
Sep 10, 2012 2:20 pm EDT

Security should of let the homeless man go and grabbed your wallet and came running after you .

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katep73
Chicago, US
Sep 10, 2012 1:19 pm EDT

here is yet the funniest story
you're an entire airhead and should not breed

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8:05 pm EDT
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Kroger bad service

Went to place and order for a birthday cake. No one ever ask if I needed help.I had to ask who was in charge of the bakery. Finally a young man looked up and ask what I need? He was very nice. I told him what I wonted and if he could do what I ask? He proceeded to ask the cake decorator. Which is who should have took my order. She looked up and was very nasty and said, I don't know if I can do that and countiue to walk off. The young man didn't know what to say to me. So I proceeded to ask if she could call me and let me know ahead of time if she could put the hello kitty pic on the cake. She snapped at me and said, I said I cant then apologized for snapping. And said im not as good as the last cake decorator. I told the young men thanksgivingsc anyway and left. Do not ever get a cake from that krogers. She needs to find a new profession.

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Cocoa Matheis
, US
Aug 18, 2016 10:00 am EDT

The Kroger on Grant Line Road in New Albany. On 8/16/2016 at about 7:00 P.M., I entered Kroger. I thought my car would be safe in plain view of busy pharmacy window, traffic, and customers.
My tire was slashed, and police reviewed video, and they saw a white male in a red truck slash my tire, but Kroger manager refused to identify the slasher.

Wine Is Good
Wine Is Good
, US
Aug 17, 2016 5:35 pm EDT

You are assuming Kroger knew who the slasher was...

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zanone dickens
, US
Nov 13, 2015 8:14 pm EST

My complaint is to Kroger. located on Austin peay highway, in Memphis tn. The cole slaw on display had turned dark brown; the date was still good but it was quite obvious the cole slaw was no good. I just can't imagine how they would have that on the shelf for sale.

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JasP76
, US
Aug 29, 2010 4:04 pm EDT

On appx Aug 18 I purchased a 35-piece boneless Buffalo wing entree. I counted it when I got home and found it to contain only 27 pieces.

On Aug 20 I returned a bottle of horseradish that I hadn't noticed to be already opened when I purchased it. I mentioned to the manager(?) that my chicken wing count was so far off. I did NOT have my receipt for the chicken - probably forgot it at the self checkout.

The manager(?) scanned my shopper's card and offered me 60 cents for the missing chicken stating they had been marked down to 10 cents per wing. I protested that I had paid $8.99 for the wings and that she could see that on the computer screen in front of her. (Yeah, I know, her math was off.)

She replied in a very smartalek fashion that she was trying to help me out and that without my receipt...

As if she didn't have a record of my purchase in front of her. As if I was truthful about the count but not about the price I paid. As if any company can afford to alienate a customer.

So I bought the things I absolutely needed right away and left. I don't plan to go back - not to any Kroger - unless I receive an apology and more reasonable compensation.

This chain drove my wife to Giant Eagle quite some time back. I used to favor Kroger because their stores are more conveniently located to our home and most of my shopping is quick trips for small purchases. But it's not much trouble to drive past a Kroger to find a store that seems to value their customers.

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RarelyComplain
Warren, US
Sep 16, 2012 6:18 am EDT
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"Licensed Stuff?" Pah-leez.

Whattya afraid the "Cake Police" are gonna storm the store and arrest the girl behind the bakery counter and they'll throw her in prison to languish with all those tough women who don't...

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sajit88
, MY
Sep 08, 2012 10:51 pm EDT
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poor customer service

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RarelyComplain
Warren, US
Sep 08, 2012 9:20 pm EDT
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Our Kroger employees in Michigan are union and they sure act like it. Surly, unfriendly, always bickering among themselves over who works when, who did what, who didnt do whatever, ignore customers at all costs...kinda like an auto plant only with freezers and produce. Sickening to watch.

But up here we also have Meijers. I don't know if the employees are union...if they are, you'd never know.it. They are friendly and would never treat a customer like that one did you.

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Kroger unsafe environment

I purchased groceries out of kroger grocery store. An employee was outside watering the plants. Water flowing everywhere. I tried to make it to my car with no such luck. Fell on my tail. Groceries were soaked. I was scraped up. In return, no I am sorry would you like something to clean your scrapes, nothing! Had me to fill out a incident report. A joke. Kroger said they are not responsible for what happened to you, your clothes, or your srapes. How about in return I will never shop this food chain in my life.

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RarelyComplain
Warren, US
Sep 18, 2012 7:58 am EDT
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Did you look to confirm that the employee was "watering the plants" with a hose?

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5:10 pm EDT
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Kroger discrimination is my best guess <.<

I went to Krogers today to pick up some iced tea because my husband enjoys drinking it. Everything went fine until I went to the check out lane & the employee who bagged my drink asked me when I was due! Look I know that I'm fluffy (fat) but I'm not pregnant! Look, I have a hard enough time tying to lose the weight I've got to loose with out someone asking me when I'm going to have a child! Seriously it was none of her business & she shouldn't have asked me that to begin with. It's discriminatory against women who are struggling with their weight, who can't have children, or who are suffering from some sort of ailment. Krogers should retrain the people who work for them to be a little bit more sensitive, not every woman in the world is as thin as the women on tv are. The reality check here is that most real women are bigger then a size four out here in the real world. (Just ask June she was the cashier who was on duty when the other person who bagged my drink asked me that question as I didn't see what the name tag of the person who bagged my drink before I left.)

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7:19 am EDT
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Kroger not refilling prescriptions on time

I drop off my prescriptions on regular basis and only at the point of refill time because my insurance will not refill any medications early. The Kroger Pharmacy then takes not just extra time in the day, but extra days to fill a medication that I have had filled there on a monthly basis for months. I am to take my medications on a daily basis and because of their inability to provide me my medication on a timely basis, instead they keep my system in chaos due to their negligence. I would love to find another pharmacy that my insurance would pay for and I know there are a few, but none close enough to be convenient. Can't anyone in anyplace actually do their job anymore ? Unbelievable .

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Update by missy5182
Jun 25, 2012 9:42 am EDT

Again Today I find myself in the same situation AGAIN ! Its beyond my belief that after speaking with the Pharmacy Manager that Kroger still cannot seem to order enough medications of the ones' they sell each month to keep customers in the medications they Need to survive., They really should have their ability to sell drugs Removed.

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Why The Long Faces
Why The Long Faces
, US
Mar 08, 2013 6:09 am EST

Do I really need to answer that? If your neighbor won't knock off a store for you, but your brother will, does that make your neighbor right? Just because someone else does something they are not supposed to, does not make the ones who actually follow the law wrong. Jesus. When the across the street get their license pulled where you gonna go?

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midwestbarbie
, US
Apr 22, 2017 5:36 pm EDT
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We're just not that stupid. there is no federal law making you wait until the 31st day to fill any script. There may be a date on it from the physician but no law. Uh yeah, the neighbor is right.

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Sieve
Nashville, US
Mar 07, 2013 7:12 pm EST

Why is it then, that thirty minutes after i left Kroger, i went across the street at your competitors and they were very friendly and filled my prescription. There are other pharmacies in the same area that will fill my prescription also. You Kroger people need to learn something about courteous and friendly customer service.

Why The Long Faces
Why The Long Faces
, US
Mar 06, 2013 7:31 pm EST

If their shelves are bare it is because they were busy as hell and you got there too late. It id flu season for God's sake. What is wrong with you people. If you can do it better, get licensed and get to work.

The way a narcotic is filled is up to the feds. You have to wait til the 31st day to fill, because if you try to fill on the 30th day, you still have one day of medication. THAT is the law.

If you think it is stupid, call the feds and DEA and tell them. WE follow the law and NONE of us will risk prison for YOU.

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swive
Nashville, US
Feb 01, 2013 10:45 pm EST
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Kroger's shelves in the pharmacy look bare. I will not go there anymore. I have a 30 day prescription of pain meds, and they would not fill it on the 30th day, said they didn't count the first day. Ha, stupid

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Jaime Sweet
Cincinnati, US
Jun 25, 2012 9:13 am EDT
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The Kroger in my area in Cincinnati, Ohio (Mt. Washington) is the same way . I've been using this pharmacy for years. I have been on multiple prescriptions for a very long time, .. I recently lost my insurance, and it's became even harder to get the two most important prescriptions, the most important one I can't afford on a monthly basis, so the other I must get because it helps with my medical condition. Since I have lost my insurance, I have usually been able to get the one prescription two days early, now all of a sudden I can't. They are now saying it's on my prescription I can't get it two days early, mind you I lost my insurance in January this year, today is suppose to be the day I can get the cheaper one, and ofcourse they will not let me get it today!

Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

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Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

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