Knetbooks / terrible customer service

United States
Contact information:

I ordered books weeks before my semester would begin and wondered why there weren't showing up. My credit card was charged and I tracked the package to find out mid shipment it said to send back to Knetbooks. I contacted them and they said they didn't know why and I needed to contact UPS, like I was the one who hired them. To get my books I would need to order again, so I did and this time had them expedited and sent to my job. Then I was emailed and told that they were cancelled since the address didn't match. Even though this was the same account and billing address and card as before. Now I am calling them to get someone on the phone and they are not answering (line is busy) and chat doesn't work and they have not returned any emails. They have almost $ 400 of my money and I have no books less than a week before school starts!

Jan 08, 2018

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