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Kenmore Elite Convection Ovenfire caused by burners going on when oven turned on

Review updated:

Kenmore Elite Electric Self Cleaning Oven - Model [protected]

On Sunday, January 25, we turned our oven on to convection roast to cook some chicken wings. I had a wooden cutting board on top of the cooktop on the quick heating element. About 15 minutes in, I noticed that there was smoke coming from under the wooden cutting board. The quick heating element on the left had turned on automatically and the cutting board had caught on fire. I turned off the oven and the burner turned off.

To show my husband the issue...I then turned the oven back on but on convection bake vs convection roast and the 2 burners on the front went on. I then turned off the oven completely and the 2 burner stayed on. We had to turn off the breaker in the basement to turn the oven off.

If I had not been in the room (we live in a 2 story), we would have had a complete disaster in our home.

I called Sears and they said it was out of warranty (bought Sept 2, 2009) and that it would be charged service call.

Other relevant history - in 2010 we had Sears come out because the lights were coming on in the indicators for all burners and we were worried about this. At this time they replaced the control panel and the service tech told us that this was a known problem and we should have it replaced each time it happens. We called Sears again in December 2014 and told them we were having the same lighting issue and was told it was out of warranty and that we would have to pay even though we had already had this panel replaced.

Less than 1 month after calling them stating the control panel was having issues, we had this fire!

I will never buy a Kenmore product again - I will never step foot in a Sears store again

Tk
Jan 27, 2015
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Comments

  • Mk
      Jan 28, 2015

    I understand that you are upset but... If it is out of warranty then what do you want them to do?

    I have tried to look up problems like this on the web and I do not see a common issue so I do not see a recall happening.

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