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Kenmore / Poor Quality

United States
I purchased a Kenmore Model 5263200 (Frigidaire ) side by side refrigerator for $1135.53 on 7/30/02. It had a 5yr warrenty from Sears. After two years the Sears repairman had to replace the compressor. Parts warrentied but it cost me $235 plus tax for labor plus $300 in spoiled food. Three years after that the compressor went again and the service call was $81.28 plus another $300 in spoiled food. The Sears repair said it would cost me somewhere over $700 for a new compressor because my warrenty expired a couple of months prior.
When I emailed Sears, there was response was more or less "too bad, you should have purchased an extended warrenty". If I knew that this was a lemon I would have done so. I believe that the first repairman did not seal the tubing properly and the freon slowly leaked causing higher than normal temperatures.

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Kenmore Logo Kenmore
Customer Service
Overall Satisfaction Rating

264 Reviews
8330 Hansen Rd.
United States - 77075
+1 800 549 4505
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